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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
it service management processes:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
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Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
it service management processes:
... other business initiative that involves new business processes, is best ...
that offer products that support SLM, or Service Process Management (SPM) as ...
Published:
2003-06-11
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
it service management processes:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
Excerpt related to
it service management processes:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry...
Published:
2005-12-05
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Abstract:
Optimizing supply chain management processes to work more closely with trading partners, requires enterprises to act together
as interdependent supply networks. The development of service oriented architecture will be crucial in achieving the necessary
flexibility characterizing such networked supply cha (...)
Excerpt related to
it service management processes:
Optimizing supply chain management processes to work more closely with trading partners, requires enterprises to act together
as interdependent su...
Published:
2005-11-07
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Abstract:
Click Commerce recognizes that the SCM playing field is highly competitive and fragmented. However, it believes it will remain
competitive because its composite applications will create business process solutions that follow the current trend toward
integrated suites of best-of-breed applications. (...)
Excerpt related to
it service management processes:
Click Commerce recognizes that the SCM playing field is highly competitive and fragmented. However, it believes it will remain
competitive because...
Published:
2006-05-08
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Abstract:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground
by offering services for inventory and collaborative planning. (...)
Excerpt related to
it service management processes:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by
offering services for ...
Published:
2006-03-16
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Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
it service management processes:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
-
Excerpt related to
it service management processes:
... integrated solution for all workforce management needs allows ... workforce
is needed to fuel processes and decisions ... holistic view of labor demand (service
and non ...
Published:
2010-08-12
-
Abstract:
SAP has developed some crucial themes as it moves forward with their PLM vision and solution strategy. Product development
lifecycles are shrinking, and managing the innovation process is becoming a broader requirement of manufacturers and retailers
alike. (...)
Excerpt related to
it service management processes:
SAP has developed some crucial themes as it moves forward with their PLM vision and solution strategy. Product development
lifecycles are shrinkin...
Published:
2006-04-21
-
Abstract:
Major vendors are entering the professional services software market and small niche vendors are repositioning themselves
to compete. This changing market is conveying mixed messages; however, users can navigate this space by separating market
messages from vendors' functional capabilities. (...)
Excerpt related to
it service management processes:
Major vendors are entering the professional services software market and small niche vendors are repositioning themselves
to compete. This changin...
Published:
2006-09-04
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Abstract:
IBS may be the first vendor to fully integrate a supply chain operations reference model in its business intelligence solution.
Customers receive more efficient measurements and benchmarking across their supply chain regardless of their supply chain
and ERP software. (...)
Excerpt related to
it service management processes:
IBS may be the first vendor to fully integrate a supply chain operations reference model in its business intelligence solution.
Customers receive ...
Published:
2005-09-07
-
Abstract:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To meet these challenges, heavy investments have been made in extensive spare ad replacement parts networks. (...)
Excerpt related to
it service management processes:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To mee...
Published:
2005-07-30
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Abstract:
The merger looks like a positive move for both companies and their customers, since Epicor obtains a foothold in some complementary
geographic regions, and in certain discrete manufacturing and service industries it has not really penetrated in the past
by acquiring a reasonably run vendor without much e (...)
Excerpt related to
it service management processes:
The merger looks like a positive move for both companies and their customers, since Epicor obtains a foothold in some complementary
geographic reg...
Published:
2004-12-14
-
Excerpt related to
it service management processes:
... using different and disconnected point solutions and processes to do ...
Management (SLM) pitch, Servigistics (formerly Strategic Service Management
[SSM]) points ...
Published:
2010-04-01
-
Abstract:
Because the technology has become easier to implement, use, and maintain, many of the challenges to achieving the benefits
that supply chain management software applications can provide have been removed. (...)
Excerpt related to
it service management processes:
Because the technology has become easier to implement, use, and maintain, many of the challenges to achieving the benefits
that supply chain manag...
Published:
2001-09-14
-
Abstract:
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits
from service operations. This will lead in turn to significant overall profit margins. (...)
Excerpt related to
it service management processes:
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits
from service operations....
Published:
2006-08-15
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Abstract:
This guide to supply chain management (SCM) functions/features will help you determine which SCM features are a high priority
for your organization. This guide to supply chain management (SCM) functions/features will help you determine which SCM features
are a high priority for your organization. Learn ab (...)
Excerpt related to
it service management processes:
This guide to supply chain management (SCM) functions/features will help you determine which SCM features are a high priority
for your organization...
Published:
2010-05-04
-
Abstract:
IFS has much to offer customers. Its IFS Applications suite now boasts an asset lifecycle management module for quick data
retrieval. IFS also has a strong commitment to international standards, and with its acquisition of iSC, expertise in naval
and marine operations. (...)
Excerpt related to
it service management processes:
IFS has much to offer customers. Its IFS Applications suite now boasts an asset lifecycle management module for quick data
retrieval. IFS also has...
Published:
2008-04-18
-
Abstract:
Information technology organizations are faced with the challenge of managing a host of diverse enterprise applications,
and the need to evaluate application metrics and performance. To address this challenge, it is worth considering application
portfolio management solutions. (...)
Excerpt related to
it service management processes:
Information technology organizations are faced with the challenge of managing a host of diverse enterprise applications, and
the need to evaluate ...
Published:
2006-05-15