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Abstract:
The business of transporting goods is risky, complex, and effort-intensive. Despite the continuing rise in fuel prices, employee
salaries, and other overhead costs, transporters often face the prospect of providing their services at lower rates. How can
transporters survive in such a difficult business c (...)
Excerpt related to
it service management best practices:
The business of transporting goods is risky, complex, and effort-intensive. Despite the continuing rise in fuel prices, employee
salaries, and oth...
Published:
2008-02-06
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Abstract:
Download your copy of the Aberdeen report Cracking the Code for Talent Management. (...)
Excerpt related to
it service management best practices:
... Many best-in-class companies are exploiting Web 2.0 tools such ...
report Cracking the Code for Talent Management. For assistance, please contact customer service.
...
Published:
2010-11-09
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Abstract:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de (...)
Excerpt related to
it service management best practices:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy use...
Published:
2004-10-21
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Abstract:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should
be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a
culture consistent with CRM can lead to a deployment strategy (...)
Excerpt related to
it service management best practices:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be
used. A point-based sy...
Published:
2004-10-22
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Abstract:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground
by offering services for inventory and collaborative planning. (...)
Excerpt related to
it service management best practices:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by
offering services for ...
Published:
2006-03-16
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Abstract:
Implementing information technology (IT) governance means using a structure of relationships and processes to direct an organization.
Some project portfolio management (PPM) vendors have adopted the IT governance mantra to differentiate their solutions from
those offered by the enterprise resource planni (...)
Excerpt related to
it service management best practices:
Implementing information technology (IT) governance means using a structure of relationships and processes to direct an organization.
Some project...
Published:
2005-12-13
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Abstract:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
Excerpt related to
it service management best practices:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry...
Published:
2005-12-05
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Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
it service management best practices:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
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Abstract:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and
disadvantages? (...)
Excerpt related to
it service management best practices:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizatio...
Published:
2006-07-07
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Abstract:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de (...)
Excerpt related to
it service management best practices:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy use...
Published:
2004-10-21
-
Excerpt related to
it service management best practices:
... months, and developed sets of tools and best practices being touted
... KNOVA has allowed Consona CRM to combine service resolution management
(SRM, not ...
Published:
2009-03-03
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Excerpt related to
it service management best practices:
... turnover; • reduce asset costs; • enhance customer service; and • reduce ...
to know more about warehouse management or industry best practices, TEC’s
...
Published:
2010-02-16
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Abstract:
The main cause of lean maintenance failure is that companies fail to focus on asset reliability. The reliability approach
to capacity, which includes risk prioritization analyses of assets, can help a company achieve lean success. (...)
Excerpt related to
it service management best practices:
Lessons Learned and Best Practices. ... activities through total productive
maintenance (TPM) practices. ... system (CMMS) or enterprise asset management
(EAM) system. ...
Published:
2005-07-12
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Excerpt related to
it service management best practices:
... Greening the Organization Profitably with Asset Management ... SCM
and service industries Doesn’t get much ... SCM best practices
See Best Practices in Transportation ...
Published:
2007-12-06
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Abstract:
Welcome to TEC's Vendor Spotlight series. This installment focuses on KANA Software, a company founded in 1996 that has evolved
from e-mail management into service experience management. See how KANA's software and service offerings help more than 600
customers manage the entire customer service lifecycl (...)
Excerpt related to
it service management best practices:
... This installment focuses on KANA Software, a company founded in 1996 that has evolved from e-mail management
into service experience management. ...
Published:
2011-04-26
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Abstract:
Organizations seeking the services of a value-added reseller (VAR), channel partner, implementer, vendor, or consultant require
an evaluation of what this service provider has to offer. This report assists organizations looking to determine the best-fit
service provider for their needs. Based on informat (...)
Excerpt related to
it service management best practices:
... looking to determine the best-fit service ... projects
delivered by the service provider to three ... Download <strong>Enterprise Asset Management
Accreditation Report ...
Published:
2011-08-23
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Abstract:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most important shift since the company's initial public offering in 1998. (...)
Excerpt related to
it service management best practices:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most import...
Published:
2005-08-04
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Abstract:
SAP Best Practices are a series of fixed-scope, pre-defined packages of software and services solutions designed to address
the demands of midsize enterprises in multiple industries. Are they right for you? (...)
Excerpt related to
it service management best practices:
SAP Best Practices are a series of fixed-scope, pre-defined packages of software and services solutions designed to address
the demands of midsize...
Published:
2005-11-17
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Excerpt related to
it service management best practices:
... encompasses order management, optimized scheduling, and operational reports and is based
on the upper-range Service Optimization Suite and best practices that ...
Published:
2011-01-10
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Abstract:
IFS has much to offer customers. Its IFS Applications suite now boasts an asset lifecycle management module for quick data
retrieval. IFS also has a strong commitment to international standards, and with its acquisition of iSC, expertise in naval
and marine operations. (...)
Excerpt related to
it service management best practices:
IFS has much to offer customers. Its IFS Applications suite now boasts an asset lifecycle management module for quick data
retrieval. IFS also has...
Published:
2008-04-18