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Abstract:
Personalized and higher-quality network services, such as customized or performance-sensitive services, can help you stand
out from the competition. But can you give customers any range of those services without undergoing a complete system transformation?
Yes: by using mediation to deliver advanced serv (...)
Excerpt related to
it service management based:
An Introduction to Mediation-based Advanced Service Management. ...
Download <strong>An Introduction to Mediation-based Advanced Service Management</strong>.
...
Published:
2010-03-11
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Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
it service management based:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
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Abstract:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity,
efficiency, and customer satisfaction. ClickSoftware, rooted in field service workforce scheduling and optimization, provides
automated workforce management and optimization solutions, (...)
Excerpt related to
it service management based:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity,
efficiency, and customer ...
Published:
2011-01-05
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Abstract:
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits
from service operations. This will lead in turn to significant overall profit margins. (...)
Excerpt related to
it service management based:
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits
from service operations....
Published:
2006-08-15
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Abstract:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To meet these challenges, heavy investments have been made in extensive spare ad replacement parts networks. (...)
Excerpt related to
it service management based:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To mee...
Published:
2005-07-30
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Excerpt related to
it service management based:
... hard) goods orders decline and product-based profit margins ... Part
2 then discussed the accompanying service lifecycle management (SLM) software ...
Published:
2010-04-01
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Abstract:
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service
management decision hierarchy, and highlights the dramatic value proposition available to companies that deploy advanced service
strategies and decision-support tools to address th (...)
Excerpt related to
it service management based:
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service
management decision h...
Published:
2004-06-22
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Abstract:
Significant differences exist between the new parts production supply chain and the service and replacement parts supply
chain. Companies using conventional, new product inventory methods are missing opportunities to improve efficiency and effectiveness. (...)
Excerpt related to
it service management based:
Significant differences exist between the new parts production supply chain and the service and replacement parts supply chain.
Companies using c...
Published:
2005-08-01
-
Excerpt related to
it service management based:
... The nascent product is based on former Campbell ... Central and RedPrairie
Enterprise Workforce Management (EWFM ... labor spend, enhance customer service,
and improve ...
Published:
2010-08-12
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
it service management based:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
it service management based:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
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Abstract:
Although the promise of reduced implementation risk and time, lower upfront costs, etc. justify the hosting/ASP model, this
brings an entire new set of issues for mid-market organizations to consider when seeking a vendor company using such an approach. (...)
Excerpt related to
it service management based:
Although the promise of reduced implementation risk and time, lower upfront costs, etc. justify the hosting/ASP model, this
brings an entire new s...
Published:
2005-04-02
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Abstract:
This is a complete service management system that is comprised of four specific applications to help companies manage service
contracts, track service histories and required preventive maintenance for each piece of equipment under service contract,
daily planning and dispatch, and service invoicing. (...)
Excerpt related to
it service management based:
... Service Invoicing: Invoicing application for service management
series. ... billing as well as actual service calls. ... tool for developing
browser-based access to ...
Published:
2005-01-07
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Abstract:
IFS has much to offer customers. Its IFS Applications suite now boasts an asset lifecycle management module for quick data
retrieval. IFS also has a strong commitment to international standards, and with its acquisition of iSC, expertise in naval
and marine operations. (...)
Excerpt related to
it service management based:
IFS has much to offer customers. Its IFS Applications suite now boasts an asset lifecycle management module for quick data
retrieval. IFS also has...
Published:
2008-04-18
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Abstract:
Centive's strategy is to form a limited number of strategic partnerships with leading management consulting firms to ensure
customers receive the highest levels of service and support. Pertinent alliances made include one offering sales performance
incentive funding formulas (SPIFFs). (...)
Excerpt related to
it service management based:
Centive's strategy is to form a limited number of strategic partnerships with leading management consulting firms to ensure
customers receive the ...
Published:
2007-05-11
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Abstract:
Symix Systems, Inc. announced, it had completed the acquisition of Profit Solutions, Inc. ("PSI"), it had partnered with
Software Plus, and its financial results for the second quarter and six months ended December 31, 1999. (...)
Excerpt related to
it service management based:
Symix Systems, Inc. announced, it had completed the acquisition of Profit Solutions, Inc. ("PSI"), it had partnered
with Software Plus, and its fi...
Published:
2000-02-28
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Abstract:
The current market trend industry-wide is towards vendors that can provide comprehensive solutions for medium-sized companies.
Relevant seems to have a fair shot at delivering that to project-based discrete manufacturers such as aerospace contractors,
contract manufacturers of electronic components, wind (...)
Excerpt related to
it service management based:
The current market trend industry-wide is towards vendors that can provide comprehensive solutions for medium-sized companies.
Relevant seems to h...
Published:
2001-11-01
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Abstract:
With Infor Human Capital Management (HCM) 3.0, Infor has combined transactional and strategic human resources functionality
with planned integration to its flagship enterprise resource planning and extensions solutions, so that customers can better
align HCM initiatives with overall business strategy. (...)
Excerpt related to
it service management based:
With Infor Human Capital Management (HCM) 3.0, Infor has combined transactional and strategic human resources functionality
with planned integrati...
Published:
2006-10-12
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Abstract:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
Excerpt related to
it service management based:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from
the perspectives of core fun...
Published:
2006-08-17
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Abstract:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed vendors provide hosted solutions with out-of-the-box integrations, while integrated PPM solutions provide
the complete back-office systems preferred by many l (...)
Excerpt related to
it service management based:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed...
Published:
2006-01-02