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Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » it service event resolution


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

it service event resolution  does not suffer severe IT service outages. 76% of the participants identified significant gaps in the existing processes including poor event assignment, misdirected events due to inaccurate data, reactivity, human error and denial of receipt. The study also identified the components required in an effective interactive alerting application mitigating the current process gaps. Introduction   Concept Introduction This paper was written to provide business professionals with a brief introduction to the Read More
A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management

it service event resolution  -like manuals and that it requires several months to get people trained. Moreover, service knowledge is ever-changing as the pace of innovation increases, and the so-called tribal knowledge is walking out the door, i.e., as the baby boomer workforce retires. Another product that has performed better than expected is the Service Logistics (SL) suite, which is a major part of the “execution” portion of the Servigistics product suite. SL also includes many of the tools used across Servigistics for key Read More
Can Webplan Reconcile Planning and Execution? Part One: Event Summary
According to the early signs, it appears that key elements of Webplan''s business plan are producing results with dividends. These elements involve positioning

it service event resolution  manufacturers and distributors, what it believes will be a growth market. Thus, at the end of 2003, Webplan announced that changes made to its business direction in 2003—including a drive toward delivering value to manufacturing customers through response management software—has gained acceptance with both its manufacturing customers and strategic partners, laying the foundation for growth in 2004 and beyond. Despite the fact that many manufacturers have invested in enterprise resource planning (ERP) Read More
KANA Attempts the Union of Customer Acquisition and Service
KANA Software is a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for

it service event resolution  discovery and evaluation onwards. It will be interested to watch whether and how Oracle might produce a similar offering based on its related acquisitions of ATG, inQuira, Vitrue , and RightNow . Dear readers, what do you think about KANA’s new approach, and what are your experiences both as a multi-channel consumer and product & service provider? Read More
Oracle Renders Its PLM Outline Part One: Event Summary
Although its PLM solutions will not likely be the

it service event resolution  change orders, etc.) as it is about supervised engineering change control, and Oracle''s indisputable expertise in database technology has been an upper hand here. Due to the company''s ability to run all of the enterprise application modules with one unified data model and one database, albeit Oracle-centric, this should vouch for one instance of ''the truth'' for everything without inconvenient batch updates, integration and data synchronization issues, which has been a major tenet of PLM. However, PLM, Read More
Understanding Service-oriented Architecture and Its Impact on Small Manufacturers
Within the manufacturing community, the arrival of the latest, greatest enterprise software technology is often met with skepticism. The right service-oriented

it service event resolution  down time and expensive IT fixes can negatively impact the ability of these organizations to compete in the marketplace. Manufacturers are under increasing pressure to coordinate operations more closely with their supply chain partners. Smaller operations need to adapt to new standards for exchanging system-tosystem data and provide automated customer service information to keep their customers happy. By using technology that ties in with their customers’ business operations, small manufacturers can Read More
Aftereffects of Recession on IT Investment: Building a Robust IT Investment Model
The global economic recession has put immense pressure on companies to cut costs—particularly IT-related expenditure. Companies were often forced to run only a

it service event resolution  of Recession on IT Investment: Building a Robust IT Investment Model The global economic recession has put immense pressure on companies to cut costs—particularly IT-related expenditure. Companies were often forced to run only a few projects with regulatory impact and immovable deadlines, proceeding against very lean budgets. Recently, key economies such as the US and China have started to show signs of recovery. Learn more about how the recession has had an impact on IT investment. Read More
Computer, IT, and Software
The computer, IT, and software industry represents permanent innovation and change: new technologies, new business models, and the constant search for best

it service event resolution  IT, and Software The computer, IT, and software industry represents permanent innovation and change: new technologies, new business models, and the constant search for best business and technology practices. In a market that changes every day, high financial risks must be addressed accordingly. Computer, IT, and software companies must take action to maintain profitability and stay competitive. Leading companies in this industry that adopt technologies to help meet their business, operational, Read More
IT Epidemic: Treating IT Client Relationship Breakdown
The frequency of breakdowns in the IT client relationship is reaching epidemic proportions. Indeed, an IT client breakdown is comparable to the onset of an

it service event resolution  Epidemic: Treating IT Client Relationship Breakdown The frequency of breakdowns in the IT client relationship is reaching epidemic proportions. Indeed, an IT client breakdown is comparable to the onset of an illness. If caught early enough, treatment is often relatively painless. However, if left to advance to the later stages, or full maturity, the treatment will not only be invasive, but also require significant recovery time. Read More
Transform Your Service Organization into a Performance-driven Leader
Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not

it service event resolution  your ability to translate it into action. See how to enact change throughout your organization via the agility of your solution and the processes to tie everything together. Read More
Software as a Service Is Gaining Ground
Software as a service is the latest incarnation of the hosting model. The demand for cost efficiency, information technology flexibility, and faster return on

it service event resolution  all aspects of their IT needs. They may be commercial ventures that cater to customers, or even not-for-profit or government organizations, providing service and support to users. ASPs emerged on the Internet in the late 1990s in response to the expenses, upgrades, and technical difficulties, including misbehaving applications, random server downtimes, and compliance issues suffered by enterprises. But, while ASPs eliminated many application deployment and maintenance issues, the ASPs and hosting Read More
Team With Business Management to Drive Out IT Cost
IT complexity drives cost and to a great extent, it is business management that drives IT complexity. Until IT architecture and infrastructure are simplified

it service event resolution  Management to Drive Out IT Cost Team With Business Management to Drive Out IT Cost J. Dowling - July 25, 2002 Introduction   Does it cost more to run an IT Department that uses two relational database management systems than only one? How about three? How about a company that uses twenty-one different shop floor control systems or a state government that has more than thirty purchasing systems? Let''s throw out the infinitesimal percentage of companies who do benefit from having multiple variants of the Read More
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you''ll discover how real-time offer management allows your company to continuously lear...

it service event resolution  it''s real-time and adaptive, it allows for automatic offer optimization and continuous insight into customer needs. You''ll also discover how to provide cross-sell and up-sell offers at just the right moment. Find out how to do more business with your existing customer base. Download your PDF copy of How to Convert Service Calls into Sales today.   For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367. Read More
Drink-IT
Drink-IT@ is a modular software suite that is intended mainly for producers and distribution centers in the beverage industry, such as breweries, specialized

it service event resolution  IT Drink-IT® is a modular software suite that is intended mainly for producers and distribution centers in the beverage industry, such as breweries, specialized beverage wholesalers, and beverage producers. Drink-IT enables them to cover all enterprise resource planning (ERP) and customer relationship management (CRM) processes in one integrated solution. Drink-IT enables companies to make informed decisions in production and quality management, logistics, sales, and promotions, and helps them Read More

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