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Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » it service event resolution


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

it service event resolution  does not suffer severe IT service outages. 76% of the participants identified significant gaps in the existing processes including poor event assignment, misdirected events due to inaccurate data, reactivity, human error and denial of receipt. The study also identified the components required in an effective interactive alerting application mitigating the current process gaps. Introduction   Concept Introduction This paper was written to provide business professionals with a brief introduction to the Read More...
KANA Attempts the Union of Customer Acquisition and Service
KANA Software is a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for

it service event resolution  discovery and evaluation onwards. It will be interested to watch whether and how Oracle might produce a similar offering based on its related acquisitions of ATG, inQuira, Vitrue , and RightNow . Dear readers, what do you think about KANA’s new approach, and what are your experiences both as a multi-channel consumer and product & service provider? Read More...
Oracle Renders Its PLM Outline Part One: Event Summary
Although its PLM solutions will not likely be the

it service event resolution  change orders, etc.) as it is about supervised engineering change control, and Oracle''s indisputable expertise in database technology has been an upper hand here. Due to the company''s ability to run all of the enterprise application modules with one unified data model and one database, albeit Oracle-centric, this should vouch for one instance of ''the truth'' for everything without inconvenient batch updates, integration and data synchronization issues, which has been a major tenet of PLM. However, PLM, Read More...
A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management

it service event resolution  -like manuals and that it requires several months to get people trained. Moreover, service knowledge is ever-changing as the pace of innovation increases, and the so-called tribal knowledge is walking out the door, i.e., as the baby boomer workforce retires. Another product that has performed better than expected is the Service Logistics (SL) suite, which is a major part of the “execution” portion of the Servigistics product suite. SL also includes many of the tools used across Servigistics for key Read More...
Converting Service Calls into Sales with Real-time Offer Management
To achieve sustainable success in selling a product or service, you only need to present the right offer to the right customer via the right channel@at the

it service event resolution  attention they seek. Moreover, it can transform service centers to profit centers contributing to the bottom line. Of course, it’s not really that simple. But service-intensive firms – telecommunications companies, utilities, banks, insurance companies, and retailers, for instance – are finding that they can increasingly make the right offers, through customer-selected channels, in real time. Thereby, they can heighten their customers’ inclination to purchase their goods and services. These firms Read More...
The Importance and Benefits of Automatic Technician Scheduling in Field Service Operations
Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all

it service event resolution  Importance and Benefits of Automatic Technician Scheduling in Field Service Operations Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all! Service demands and schedules are incredibly dynamic and constantly changing throughout the day. Most service companies today require an automated and real-time approach to scheduling field service staff. Know the benefits of implementing a dynamic scheduling Read More...
Ventyx Service Suite
The Ventyx Service Suite software, services and roadmap have been developed in collaboration with the largest and most progressive group of utilities in the

it service event resolution  Service Suite The Ventyx Service Suite software, services and roadmap have been developed in collaboration with the largest and most progressive group of utilities in the world – over 100,000 mobile technicians and their dispatchers use Service Suite every day. Their ongoing feedback has enabled Ventyx to develop the most comprehensive, intuitive solution with proven functionality to increase productivity and reduce costs: Forecasting enables transparent and accurate workforce planning and the Read More...
7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service

it service event resolution  delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal. Read More...
Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices
Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device

it service event resolution  manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships that can drive customer loyalty. Read More...
Self Service Business Intelligence
Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical

it service event resolution  individuals who need data with the ability to gather and display meaningful information. The technical and business complexities of identifying data sources, transforming and integrating data sets, enhancing data quality, and providing a data repository are necessarily addressed before a self service BI application is made available. Read this white paper to learn more about how the technical framework and infrastructure for supporting self service BI underlies the foundation of a successful business Read More...
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you''ll discover how real-time offer management allows your company to continuously lear...

it service event resolution  it''s real-time and adaptive, it allows for automatic offer optimization and continuous insight into customer needs. You''ll also discover how to provide cross-sell and up-sell offers at just the right moment. Find out how to do more business with your existing customer base. Download your PDF copy of How to Convert Service Calls into Sales today.   For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367. Read More...
Giving Service Companies a Fast Start
But, there are ways you can succeed, and you can find out about them in the sap white paper, giving service companies a fast start.

it service event resolution  Start If you''re in IT services or strategic consulting, you''re getting squeezed from all sides . Global competition is driving down margins and profits. Fixed-price contracts are pushing up project and delivery risks. And the economy''s in deep recession. You know you have to cut costs and increase operational efficiencies. But will your software allow you to do what you need to? If you''re using outdated, non-integrated software systems, the answer could be no. But, there are ways you can succeed, and Read More...
Comarch Field Service Management
Comarch Field Service Management (FSM) system is a complete solution for scheduling, staffing, managing, and supporting workforce in the field. Efficiency is

it service event resolution  by selecting the most suitable resources for each task, as well as accounting for scheduling issues. The decision is made taking into consideration modifiable and adjustable ratings, according to a company’s unique business model. Comarch FSM helps take service management to the next level through the following: System comprehensiveness (schedules, work time, skills, resources, spare parts, orders, and service level agreement [SLA] information—all in one single system) Automated tasks-resources Read More...
Pund-IT, Inc.
Pund-IT provides analysis publications including market trend reports, white papers, commentary on breaking events, and a weekly newsletter. The company was

it service event resolution  IT, Inc. Pund-IT provides analysis publications including market trend reports, white papers, commentary on breaking events, and a weekly newsletter. The company was founded by principal analyst Charles King. Read More...

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