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Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

it service demands  Sigma for IT Service Level Management Six Sigma for IT Service Level Management If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Compuware Acquires Proxima Technology. In January 2007, Compuware acquired Proxima Technology. Compuware's Service Level Management (SLM) solution delivers metrics for both IT and business audiences. Tying our SLM capability with our Business Service Management solution supplies the critical aspects needed Read More

Demand Management
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Documents related to » it service demands


Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service
Traditionally, utilities have leveraged robust meter, network, and customer service infrastructures. These technologies served the needs of largely regulated

it service demands  (OMS) . This makes it easier to automate and optimize customer service processes. With AMI, utilities can do the following tasks: Read meters remotely ' thus eliminating issues of premise access, travel time, incorrect readings, and so on Offer billing services based on actual consumption data and meter reading Automate the aggregation and transfer of energy data More effectively manage customer service inquiries and disputes, with access to up-to-date profile data Connect real-time consumption data to Read More
Give Your Business What It Wants: Implementing Continual Service Improvement with ITIL Version 3
Most businesses today depend on their own IT departments to satisfy corporate governance objectives and meet increasing customer demand. Unfortunately, many

it service demands  Your Business What It Wants: Implementing Continual Service Improvement with ITIL Version 3 Most businesses today depend on their own IT departments to satisfy corporate governance objectives and meet increasing customer demand. Unfortunately, many have failed to clearly demonstrate to themselves—and to their customers—that they are truly managing their business. Only when the IT department understands what the business wants can it benchmark itself and build continual improvement plans that can Read More
Professional Service Strategies that Win: IT’s New Role in the Cloud
Successful enterprise resource planning (ERP) deployment demands a focused examination of the professional services provided by your organization, and the most

it service demands  Service Strategies that Win: IT’s New Role in the Cloud Successful enterprise resource planning (ERP) deployment demands a focused examination of the professional services provided by your organization, and the most efficient infrastructure required to support them. You must provide your most important asset—your people—with effective tools that can be accessed remotely, securely, and immediately. Professional service organizations that understand this will be in a strong position to determine the Read More
Aligning Business with IT through IT Portfolio Management and IT Governance
When business uncertainties are frequent and compliance with regulations is mandatory, it can be a challenge to keep information technology (IT) synchronized

it service demands  distance itself from IT. IT is seen as a service provider rather than a partner. As a result, IT involvement in key business decisions becomes an afterthought rather than a prerequisite. For ensuring alignment of IT with business, organizations have to ensure that IT assets be accepted as business assets. COMPONENTS OF A TYPICAL IT PORTFOLIO An IT Portfolio consists of IT assets and Projects. Projects represent investment towards creating assets. The assets comprise business applications and Read More
MSF R2 Service Architecture
As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced

it service demands  R2 Service Architecture As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced. The result is that expectations for new services are outpacing the ability to deliver them. We explore the limitations of traditional voice service architecture, and propose a new architectural solution to address these shortcomings. Read More
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

it service demands  it's real-time and adaptive, it allows for automatic offer optimization and continuous insight into customer needs. You'll also discover how to provide cross-sell and up-sell offers at just the right moment. Find out how to do more business with your existing customer base. Download your PDF copy of How to Convert Service Calls into Sales today.   For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367. Read More
Understanding Service-oriented Architecture and Its Impact on Small Manufacturers
Within the manufacturing community, the arrival of the latest, greatest enterprise software technology is often met with skepticism. The right service-oriented

it service demands  down time and expensive IT fixes can negatively impact the ability of these organizations to compete in the marketplace. Manufacturers are under increasing pressure to coordinate operations more closely with their supply chain partners. Smaller operations need to adapt to new standards for exchanging system-tosystem data and provide automated customer service information to keep their customers happy. By using technology that ties in with their customers’ business operations, small manufacturers can Read More
Ventyx Service Suite
The Ventyx Service Suite software, services and roadmap have been developed in collaboration with the largest and most progressive group of utilities in the

it service demands  Service Suite The Ventyx Service Suite software, services and roadmap have been developed in collaboration with the largest and most progressive group of utilities in the world – over 100,000 mobile technicians and their dispatchers use Service Suite every day. Their ongoing feedback has enabled Ventyx to develop the most comprehensive, intuitive solution with proven functionality to increase productivity and reduce costs: Forecasting enables transparent and accurate workforce planning and the Read More
Identify and Leverage Your Existing Service Life Cycles
Service management has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers

it service demands  Service Life Cycles , IT Service Management , Managed Services , Improving Service Quality , Developing Service Life Cycles , Service Management Performance , Service Desk Management , Implementing Service Management , Identifying Service Life Cycle , Service Portfolios , Progression of Service Management , Successful Service Management , Existing Service Catalogs , New Service-centric Understanding , Business Service , Improving Service Management , Service Process Improvements , Existing Service Life Read More
A Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet
With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort

it service demands  . and the Planet With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort based on the specific priorities that speak to it. In this analysis, we will review each of these benefits, outlining the range of advantages and concrete ROI. Regardless of a company’s priorities, this multi-layer list of benefits makes the decision a clear one. Read More
Service Differentiation: Your 3-Step Plan
Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with

it service demands  unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with less, providing service more effectively, and focusing on your unique business processes to outperform your competition. Using this information, you can bring about change and continuous improvement, and differentiate your service from your competition. Read more and find out how. Read More
Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good

it service demands  the “improved customer service,” it is not an improvement. Changes in any direction can have unforeseen consequences. The Role of Systems At a tactical level, making promises you can keep and keeping those promises is enabled by internal systems. We stated that good customer service means making promises you can keep. To make these promises, your systems need to predict what you can and cannot do; if you cannot meet a customer’s request, your systems need to give you the information to manage that Read More
Web Self-Service
This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on

it service demands  Self-Service This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how Read More
IT Investments and Business Value
The view of technology has evolved over time—from a strategic enabler and a competitive weapon to an operational overhead. IT projects that come in over budget

it service demands  to an operational overhead. IT projects that come in over budget and with missed deadlines and lackluster results do not help matters. It is up to the CIOs to restore the perception of IT in the enterprise, by understanding the company’s goals and showing business leaders how IT projects and services can help reach them faster. Read More

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