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Documents related to » it service costs


Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

IT SERVICE COSTS: the “improved customer service,” it is not an improvement. Changes in any direction can have unforeseen consequences. The Role of Systems At a tactical level, making promises you can keep and keeping those promises is enabled by internal systems. We stated that good customer service means making promises you can keep. To make these promises, your systems need to predict what you can and cannot do; if you cannot meet a customer’s request, your systems need to give you the information to manage that
11/26/2010 8:44:00 AM

MSF R2 Service Architecture
As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced. The result is that expectations for new services are outpacing the ability to deliver them. We explore the limitations of traditional voice service architecture, and propose a new architectural solution to address these shortcomings.

IT SERVICE COSTS: MSF R2 Service Architecture MSF R2 Service Architecture Source: MultiService Forum Document Type: White Paper Description: As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced. The result is that expectations for new services are outpacing the ability to deliver them. We explore the limitations of traditional voice service architecture, and propose a new architectural solution to address these
7/21/2006 3:02:00 PM

Plateau as a Service for Talent Management » The TEC Blog
is the fact that it started with LMS, as opposed to other vendors who started with applicant tracking (e.g., Taleo ) or performance management (e.g., SuccessFactors ). Since success in learning management is very much related to the quality of the content, Plateau has a strong offering for content management or content as a service (CaaS). This not only allows users to access or create content, but they can also test and validate courses and training materials. Furthermore, its iContent eCommerce Portal

IT SERVICE COSTS: CaaS, compensation, CRM, HCM, hr, iCims, iContent, lms, paas, performance management, Plateau, platform, SaaS, social, SuccessFactors, succession planning, Talent Gateway, talent management, taleo, TMS, web 2.0, XaaS, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
30-07-2010

Where Has All the Service Gone?
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines the lapses and promises in providing service to the end customer.

IT SERVICE COSTS: And whose product is it anyway?? After-sales service is increasingly part of the value add—product lifecycle does not end at the retail check-out. Product performance as promised challenges the future of the manufacturer/consumer relationship. Brand loyalty is hard won—product differentiation is in many cases based on perception. This is one remaining area where manufacturers can impact true future demand. But for some reason, once the product moves into the retail channel, most manufacturers lose
11/2/2004

IFS—Becoming a Serious Field Service Management Contender
Read up on IFS's newly released mobile solutions for field service and maintenance management. Download the TEC Report now. In just a few short months after the acquisition of Metrix, IFS has fully integrated the new products and released full-fledged mobile solutions for field service and maintenance management. Read TEC principal analyst P.J. Jakovljevic’s TEC Report for a close-up look at how the vendor’s recent product releases provide the mobile workforce management capabilities that make IFS a serious contender in the field service and management space.

IT SERVICE COSTS: short months after the acquisition of Metrix, IFS has fully integrated the new products and released full-fledged mobile solutions for field service and maintenance management. Read TEC principal analyst P.J. Jakovljevic’s TEC Report for a close-up look at how the vendor’s recent product releases provide the mobile workforce management capabilities that make IFS a serious contender in the field service and management space. IFS—Becoming a Serious Field Service Management Contender
10/29/2012 10:26:00 AM

HIPAA Compliance and the eSureIT Online Backup Service
The US Health Insurance Portability and Accountability Act (HIPAA) of 1996 applies to health care providers, health plans, and clearing houses that electronically maintain or transmit health information. Among other things, these entities are required to have data backup plans, disaster recovery plans, and emergency mode operation plans. Fortunately, there is a way to meet these security and contingency requirements.

IT SERVICE COSTS: HIPAA Compliance and the eSureIT Online Backup Service HIPAA Compliance and the eSureIT Online Backup Service Source: Intronis Technologies Document Type: White Paper Description: The US Health Insurance Portability and Accountability Act (HIPAA) of 1996 applies to health care providers, health plans, and clearing houses that electronically maintain or transmit health information. Among other things, these entities are required to have data backup plans, disaster recovery plans, and emergency mode
3/27/2007 11:16:00 AM

How to Design and Optimize Your Global Service Delivery Models
In the past 10 years, business process and IT outsourcing markets have become globalized, raising some key issues for outsourcing buyers. How can you develop a service delivery model for your business that fully exploits global sourcing opportunities while supporting overall corporate strategies, goals, and principles? By developing a set of integrated capabilities and processes as part of your core competency.

IT SERVICE COSTS: years, business process and IT outsourcing markets have become globalized, raising some key issues for outsourcing buyers. How can you develop a service delivery model for your business that fully exploits global sourcing opportunities while supporting overall corporate strategies, goals, and principles? By developing a set of integrated capabilities and processes as part of your core competency. How to Design and Optimize Your Global Service Delivery Models style= border-width:0px; />   comments
2/15/2008 2:20:00 PM

The Evolution of IT as a Service
Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that characterize today‟s market, and the result is IT service providers anxious to find a new way of delivering their services. Learn about innovative IT-as-a-Service initiatives that are defining the new IT value chain of the future.

IT SERVICE COSTS: White Paper Description: Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that characterize
1/18/2010 8:30:00 PM

One Vendor’s Mission to Make Service Businesses Click – Part 3 » The TEC Blog
 (for those customers whose IT strategy is based on SOA), with a large and well-documented set of  APIs (Application Program Interfaces)  for interacting with any aspect of the field service management process. Who Uses ClickSoftware? Today, ClickSoftware has over 200 customers covering numerous industries, geographies, and size of field force. Its service optimization solutions are utilized by leading organizations in a number of service industry segments, including: utilities and energy,

IT SERVICE COSTS: aftermarket, call center, clickmobile, clickschedule, clicksoftware, CRM, customer satisfaction, customer service, eam, field service, gps, ibm maximo, microsoft dynamics, mobile computing, rostering, SAP, SCM, service level agreement, shift planning, sla, sybase, syclo, ventyx, workforce scheduling, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
18-02-2011

3 Tips for Integrating Field Service Management Software with ERP
Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service management system with enterprise resource planning (ERP) software and other operational systems, data warehouses, or data sources.

IT SERVICE COSTS: Field Service Management Software with ERP 3 Tips for Integrating Field Service Management Software with ERP Source: IFS Document Type: White Paper Description: Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service management system with enterprise resource planning (ERP) software and other operational systems, data warehouses, or data sources. 3 Tips for Integrating Field Service Management Software with
12/14/2012 11:10:00 AM

Increase Technology Rollout Service Efficiency
When companies have technology rollouts to deploy on a nationwide or global scale, service efficiency is critical. By understanding the details of the Rollout Services Model, they can avoid the potential nightmares of project implementation and increase the chances that projects are completed on time and within budget. Learn how to evaluate a technology rollout company effectively and ensure that you are getting the most efficient and cost-effective implementation system for your technology deployment projects.

IT SERVICE COSTS:   Change Management,   IT Infrastructure and Development,   Telephony Source: Concert Technologies Learn more about Concert Technologies Readers who downloaded this white paper also read these popular documents! Extending BI’s Reach: Anticipate Outcomes, Forecast Results, and Respond Proactively Best Practices for ERP Implementation How to Use Projects to Master Asset Management TEC 2013 CRM Buyer s Guide for Medium and Large Enterprises Rethinking Analytics for the Social Enterprise Acronym-Related
1/6/2010 8:44:00 AM


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