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Documents related to » it service costs roi


Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

IT SERVICE COSTS ROI: the “improved customer service,” it is not an improvement. Changes in any direction can have unforeseen consequences. The Role of Systems At a tactical level, making promises you can keep and keeping those promises is enabled by internal systems. We stated that good customer service means making promises you can keep. To make these promises, your systems need to predict what you can and cannot do; if you cannot meet a customer’s request, your systems need to give you the information to manage that
11/26/2010 8:44:00 AM

HP Announces Customer Engagement as a Service » The TEC Blog
and Multiechelon Irregular Enterprise IT Project Failures ITBusinessEdge Enterprise Applications blog Laurie McCabe s Blog Logistics ViewPoints blog Manufacturing Operations blog Microsoft s Dynamics CRM Team blog Microsoft s Supply Chain blog Modern Materials Handling blog Next Gen Enterprise On-Demand Sales Performance Management blog Optimal SAP blog OracleApps Epicenter Pegasystems blog PGreenblog ProcessGenie Architect and Analyst Blog ProcessGenie Line Of Business Blog Retail s BIG Blog Service

IT SERVICE COSTS ROI: CEaaS, contact center platform, contact center tools, customer engagement, customer engagement as a service, HP Enterprise Services, industry watch, interactive voice response, multichannel customer engagement, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
03-05-2013

Plateau as a Service for Talent Management » The TEC Blog
is the fact that it started with LMS, as opposed to other vendors who started with applicant tracking (e.g., Taleo ) or performance management (e.g., SuccessFactors ). Since success in learning management is very much related to the quality of the content, Plateau has a strong offering for content management or content as a service (CaaS). This not only allows users to access or create content, but they can also test and validate courses and training materials. Furthermore, its iContent eCommerce Portal

IT SERVICE COSTS ROI: CaaS, compensation, CRM, HCM, hr, iCims, iContent, lms, paas, performance management, Plateau, platform, SaaS, social, SuccessFactors, succession planning, Talent Gateway, talent management, taleo, TMS, web 2.0, XaaS, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
30-07-2010

Where Has All the Service Gone?
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines the lapses and promises in providing service to the end customer.

IT SERVICE COSTS ROI: And whose product is it anyway?? After-sales service is increasingly part of the value add—product lifecycle does not end at the retail check-out. Product performance as promised challenges the future of the manufacturer/consumer relationship. Brand loyalty is hard won—product differentiation is in many cases based on perception. This is one remaining area where manufacturers can impact true future demand. But for some reason, once the product moves into the retail channel, most manufacturers lose
11/2/2004

CSN Achieves Streamlined Order & Inventory Management, Improves Customer Service
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IT SERVICE COSTS ROI: CSN Achieves Streamlined Order & Inventory Management, Improves Customer Service CSN Achieves Streamlined Order & Inventory Management, Improves Customer Service Source: Junction Solutions Document Type: Case Study Description: ... CSN Achieves Streamlined Order & Inventory Management, Improves Customer Service style= border-width:0px; />   comments powered by Disqus Source: Junction Solutions Learn more about Junction Solutions Readers who downloaded this case study also read these popular documents!
5/24/2013 2:57:00 PM

Case Study: Georg Fischer’s CRM Investment Improves Transparency and Customer Service
Georg Fischer, a global provider of fluid-handling systems, was using a simple database to manage customer contact information. But the company couldn’t effectively track the progress of customer relationships, opportunities, and projects, and so key data was often lost. By implementing an integrated enterprise application, the company now has centralized customer contact information, and improved customer relationships.

IT SERVICE COSTS ROI: progress of customer relationships, opportunities, and projects, and so key data was often lost. By implementing an integrated enterprise application, the company now has centralized customer contact information, and improved customer relationships. Case Study: Georg Fischer’s CRM Investment Improves Transparency and Customer Service style= border-width:0px; />   comments powered by Disqus Related Topics:   Customer Relationship Management (CRM),   Customer Service and Support,   Inventory
4/16/2008 5:53:00 PM

Blackboard to Offer Anti-bullying Texting Service for K-12 Schools » The TEC Blog
and Multiechelon Irregular Enterprise IT Project Failures ITBusinessEdge Enterprise Applications blog Laurie McCabe s Blog Logistics ViewPoints blog Manufacturing Operations blog Microsoft s Dynamics CRM Team blog Microsoft s Supply Chain blog Modern Materials Handling blog Next Gen Enterprise On-Demand Sales Performance Management blog Optimal SAP blog OracleApps Epicenter Pegasystems blog PGreenblog ProcessGenie Architect and Analyst Blog ProcessGenie Line Of Business Blog Retail s BIG Blog Service

IT SERVICE COSTS ROI: Anti Bullying, Blackboard, industry watch, k 12, Texting Service, TipTxt, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
30-05-2013

Click Commerce Helps Aviall Optimize Their Service Supply Chain and Reduce Excess Inventory
Availl, Inc, the leading solution provider of sales, supply chain management, and logistic services for the aviation industry. Learn how it used Click Commerce Service Parts Optimization solutions to extend its inventory planning capabilities, enable comprehensive demand forecasting, and provide Web-based visibility into global inventories.

IT SERVICE COSTS ROI: aviation industry. Learn how it used Click Commerce Service Parts Optimization solutions to extend its inventory planning capabilities, enable comprehensive demand forecasting, and provide Web-based visibility into global inventories. Click Commerce Helps Aviall Optimize Their Service Supply Chain and Reduce Excess Inventory style= border-width:0px; />   comments powered by Disqus Related Topics:   Inventory Management,   Demand Management Related Industries:   Air Transportation,   Professional,
11/4/2005 3:49:00 PM

IFS Field Service Management Is Now a TEC Certified Solution » The TEC Blog
and Multiechelon Irregular Enterprise IT Project Failures ITBusinessEdge Enterprise Applications blog Laurie McCabe s Blog Logistics ViewPoints blog Manufacturing Operations blog Microsoft s Dynamics CRM Team blog Microsoft s Supply Chain blog Modern Materials Handling blog Next Gen Enterprise On-Demand Sales Performance Management blog Optimal SAP blog OracleApps Epicenter Pegasystems blog PGreenblog ProcessGenie Architect and Analyst Blog ProcessGenie Line Of Business Blog Retail s BIG Blog Service

IT SERVICE COSTS ROI: field service management, fsm, IFS Certification program, IFS Field Service Management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
21-08-2013

How RAUCH GmbH Cut Its Publishing Costs by 90 Percent
Until 2004, German agricultural machinery manufacturer RAUCH created its technical publications in-house, relying on a service provider to create and translate operation manuals. The problem: this was a massive, time-consuming effort requiring extensive communication between all parties. Clearly, RAUCH needed to change its approach. The solution: incorporating Arbortext IsoDraw into its technical publications workflow.

IT SERVICE COSTS ROI: machinery manufacturer RAUCH created its technical publications in-house, relying on a service provider to create and translate operation manuals. The problem: this was a massive, time-consuming effort requiring extensive communication between all parties. Clearly, RAUCH needed to change its approach. The solution: incorporating Arbortext IsoDraw into its technical publications workflow. How RAUCH GmbH Cut Its Publishing Costs by 90 Percent style= border-width:0px; />   comments powered by Disqus
10/10/2007 4:09:00 PM

KANA Attempts the Union of Customer Acquisition and Service » The TEC Blog
discovery and evaluation onwards. It will be interested to watch whether and how Oracle might produce a similar offering based on its related acquisitions of ATG, inQuira, Vitrue , and RightNow . Dear readers, what do you think about KANA’s new approach, and what are your experiences both as a multi-channel consumer and product & service provider? Share This   Read More     --> Trackback Address     Tags: BPM , CRM , customer service , iqpc 2012 , kana , kana sem , knowledge management , social

IT SERVICE COSTS ROI: BPM, CRM, customer service, iqpc 2012, kana, kana sem, knowledge management, social business, text analytics, wcs, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
20-06-2012


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