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Abstract:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Excerpt related to
it service company:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Published:
2001-09-15
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Abstract:
Design and implementation service company Razorfish announced its acquisition of broadband and user experience firms. (...)
Excerpt related to
it service company:
Design and implementation service company Razorfish announced its acquisition of broadband
and user experience firms.
Published:
1999-12-03
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Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
it service company:
... Another benefit of being a larger part of the customer's product lifecycle is that when the product
is due for replacement, the service company is often in the ...
Published:
2003-06-11
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Excerpt related to
it service company:
... If a service company’s workload is, say, 150 percent of its capacity
for an extended period of time, then no level of optimization can overcome this reality. ...
Published:
2010-05-06
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
it service company:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
In order to fully leverage its world-class manufacturing facilities, Perryman Company, a global leader in specialty titanium
products, foresaw the need for a comprehensive information system that would integrate its internal processes—and one that
would also support continued growth. One year after goi (...)
Excerpt related to
it service company:
World Class Quality, Productivity, and Service at Perryman Company. ...
Download <strong>World Class Quality, Productivity, and Service at Perryman Company</strong>.
...
Published:
2010-03-11
-
Abstract:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Excerpt related to
it service company:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Published:
2001-09-15
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
it service company:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
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Abstract:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible.
Hence the need for knowledge management software, which helps companies segment and then distribute the information their
customers want to know. (...)
Excerpt related to
it service company:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowle...
Published:
2007-12-12
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Abstract:
Traditional license models may be wearing out their welcome for both vendors and customers. A competitive market and a more
IT savvy business generation is prompting change, but what alternatives are out there for software service and maintenance? (...)
Excerpt related to
it service company:
Traditional license models may be wearing out their welcome for both vendors and customers. A competitive market and a more
IT savvy business gene...
Published:
2005-12-22
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Abstract:
While IQMS resembles many of its peers from the lower-end of the enterprise applications market, IQMS can tout its comprehensive
one-source delivery and services and implementation methodology as its differentiating trait. (...)
Excerpt related to
it service company:
While IQMS resembles many of its peers from the lower-end of the enterprise applications market, IQMS can tout its comprehensive
one-source delive...
Published:
2005-04-05
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Abstract:
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service
management decision hierarchy, and highlights the dramatic value proposition available to companies that deploy advanced service
strategies and decision-support tools to address th (...)
Excerpt related to
it service company:
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service
management decision h...
Published:
2004-06-22
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Abstract:
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service?
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But
in its simplest form, what is good customer service? Olin T (...)
Excerpt related to
it service company:
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding
customer serv...
Published:
2010-11-26
-
Excerpt related to
it service company:
... Well, in a service business, to deliver effective customer service
using field resources the company must employ the right number of people, with the right ...
Published:
2010-04-01
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Abstract:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity,
efficiency, and customer satisfaction. ClickSoftware, rooted in field service workforce scheduling and optimization, provides
automated workforce management and optimization solutions, (...)
Excerpt related to
it service company:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity,
efficiency, and customer ...
Published:
2011-01-05
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Abstract:
Software-as-a-service solutions often cannot provide that final twenty percent or so that differentiates a company from its
competitors. Of major concern is whether off-premise applications can support complex, global organizations on a constant
basis and on strict service level agreements. (...)
Excerpt related to
it service company:
Software-as-a-service solutions often cannot provide that final twenty percent or so that differentiates
a company from its competitors. Of major ...
Published:
2007-01-12
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Abstract:
SouthWare Innovations is one of the first middle-market vendors to create what might be the one of the best examples of true
business management system (accounting + exception management + task management), and for that reason alone it should receive
serious consideration. (...)
Excerpt related to
it service company:
... Excellence Series supports accounting, distribution, e-business, service management,
rental ... site supports 500 users—a cellular telephone company—with the ...
Published:
2005-01-04
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Abstract:
It is essential that depth and expertise in vertical industries, which are critical to ongoing success, be encouraged and
nurtured. However, it can be easily neglected in a slew of recent complementary acquisitions and subsequent attempts to intertwine
them. However, CDC and Pivotal looks like the kind o (...)
Excerpt related to
it service company:
It is essential that depth and expertise in vertical industries, which are critical to ongoing success, be encouraged and
nurtured. However, it ca...
Published:
2004-02-09
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Abstract:
As enterprise applications systems developed over time, a continuous stream of new terminology surfaced. This is a glossary
of those terms. (...)
Excerpt related to
it service company:
As enterprise applications systems developed over time, a continuous stream of new terminology surfaced. This is a glossary
of those terms.
Published:
2004-12-24
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Abstract:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To meet these challenges, heavy investments have been made in extensive spare ad replacement parts networks. (...)
Excerpt related to
it service company:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To mee...
Published:
2005-07-30