Since its founding in 1999, Emptoris has evolved into a world leader in strategic supply, category spend, and enterprise contract management solutions, and was recently acquired by IBM. TEC principal analyst P.J. Jakovljevic takes a close-up look at the functionality—and at telecom expense management (TEM) in particular—that makes Emptoris solutions a success among Forbes Global 2000 companies.
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to overworked and underequipped IT departments and in-house helpdesks. Telecom spend is not only about whether billing and call accounting (e.g., call collection, rating, presentment/reporting, fraud detection, chargebacks, etc.) are correct, but also about asset management. Effective asset management means ensuring termed devices are canceled in due time, tracking orders, monitoring asset costs more precisely, and monitoring of overall accounts, plans, minutes, and charges. MDM software secures,