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Documents related to » it outsourcing service


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

IT OUTSOURCING SERVICE: professional services | outsource it | intangibility service analysis | intangibility service approach | intangibility service architecture | intangibility service best practices | intangibility service business | intangibility service business process | intangibility service change | intangibility service companies | intangibility service consulting | intangibility service cost | intangibility service customer | intangibility service define | intangibility service definition | intangibility service
5/16/2005 12:00:00 AM

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

IT OUTSOURCING SERVICE: my first name, and it is very expensive. My expectations for this restaurant are very high. If they fail to meet my high expectations, I am not a happy customer. My expectations for these two establishments are very different, but in both cases, I measure my satisfaction against my expectations. What do your customers expect from you? How do you know? That’s simple, too: you ask them. If their expectations are different from yours, there’s a problem. It is very important that you have a mutual
11/26/2010 8:44:00 AM

Case Study: OCR Solution the Key to Success for Berkheimer Outsourcing
Founded in 1936, Berkheimer Outsourcing is the largest independent local tax administrator in Pennsylvania (US). Each day, critical information must be quickly and accurately captured from more than 150,000 documents. A time-consuming paper shuffle, including tedious manual data entry, had to be replaced with an automated solution. Find out how Berkheimer virtually eliminated the need for data entry.

IT OUTSOURCING SERVICE: Pennsylvania (US). Each day, critical information must be quickly and accurately captured from more than 150,000 documents. A time-consuming paper shuffle, including tedious manual data entry, had to be replaced with an automated solution. Find out how Berkheimer virtually eliminated the need for data entry. Case Study: OCR Solution the Key to Success for Berkheimer Outsourcing style= border-width:0px; />   comments powered by Disqus Related Topics:   Office Application and Automation Source: AnyDoc
8/4/2008 11:00:00 AM

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

IT OUTSOURCING SERVICE: real-time and immediately transforms it into actionable intelligence through powerful enterprise reporting. As a hosted system, Mindshare is affordable and flexible, with surveys and reports tailored to fit a company’s individual needs. For more information please visit: www.mshare.net . To reach Rich directly, contact him at rhanks@mshare.net or (801) 263-2333. Searches related to Recession? Steal Market Share by Increasing Customer Service! : Customer Services | Customer Service Account | Customer
8/3/2009 3:20:00 PM

service-public.fr Case Study (français)
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IT OUTSOURCING SERVICE: service-public.fr,   Antidot Finder Suite,   AFS,   données,   intégration,   des listes d index,   moteur de recherche,   search engine,   Antidot,   solutions de navigation,   information,   indexing,   indexation Source: Antidot Learn more about Antidot Readers who downloaded this case study also read these popular documents! Best Practices for ERP Implementation TEC 2013 Supply Chain Management Buyer’s Guide TEC 2013 CRM Buyer s Guide for Medium and Large Enterprises TEC 2013 ERP Buyer
10/8/2013 4:19:00 PM

Creating a Winning Data Transmission Service
Creating a Winning Data Transmission Service. Get Advice for Your Evaluation In Relation To Data Transmission Service. Today’s data transmission departments are battling for budget and relevance. Moving files and ensuring delivery is getting tougher every day. To successfully deliver data to an increasing number of target platforms and meet rising customer expectations, leading companies are adopting service-oriented architectures (SOAs) and upgrading their file transfer departments into data transmission services. Find out more.

IT OUTSOURCING SERVICE: Oriented Architecture (SOA),   IT Infrastructure and Development,   Security,   Server,   File Transfer Server (S/FTP),   Network Management,   Service Level Agreement (SLA),   Data Entry,   Best Practices,   Return on Investment (ROI) Source: Sterling Commerce, an AT&T company Learn more about Sterling Commerce, an AT&T company Readers who downloaded this white paper also read these popular documents! Extending BI’s Reach: Anticipate Outcomes, Forecast Results, and Respond Proactively Sales Pr
11/3/2008 1:06:00 PM

Measuring the Business Value of IT Service
Written for the IT outsourcing community, this document describes an approach for measuring the business value of IT in order to focus service provision activities on areas that are of priority to the client. It introduces a quality improvement process that can decrease the cost of service provisioning without impairing service quality. The intended audience includes those responsible for designing a solution, managers of an existing service, and people bidding for new business looking to differentiate their services. By measuring and reporting on the business value of an IT service, outsourcers' clients see the contribution being made to the success of their clients' business ventures. As a result, the outsourcers' relationships will transition from supplier to partner, they become better placed to exploit new business opportunities, and save money by focusing efforts on areas that are important to their clients.

IT OUTSOURCING SERVICE: Description: Written for the IT outsourcing community, this document describes an approach for measuring the business value of IT in order to focus service provision activities on areas that are of priority to the client. It introduces a quality improvement process that can decrease the cost of service provisioning without impairing service quality. The intended audience includes those responsible for designing a solution, managers of an existing service, and people bidding for new business looking to
10/3/2005 12:35:00 PM

Cloud Enablement Service
Navigating a migration to the cloud can be complex and includes more than just simply migrating data. The five-step migration process discussed here was specifically designed to help guide organizations through a successful replacement of an on-premise archiving solution to a cloud-based solution.

IT OUTSOURCING SERVICE: Source: Globanet Document Type: White Paper Description: Navigating a migration to the cloud can be complex and includes more than just simply migrating data. The five-step migration process discussed here was specifically designed to help guide organizations through a successful replacement of an on-premise archiving solution to a cloud-based solution. Cloud Enablement Service style= border-width:0px; />   comments powered by Disqus Related Topics:   Software Migration,   Cloud Computing Related
8/8/2013 1:32:00 PM

ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas.

IT OUTSOURCING SERVICE: Disqus Related Topics:   IT Infrastructure and Development,   Communications,   Infrastructure,   and Transportation Planning,   Decision Making,   Needs Analysis,   Enterprise Management Related Industries:   Air transport Related Keywords:   itil implementation,   service and support conditions,   itil implementation plan,   itil implementation roadmap,   itil implementation project,   itil implementation guide,   itil implementation plan template,   itil implementation strategy,  
1/28/2011 3:41:00 PM

Pegasystems Raises the (Social and Mobile) Customer Service Bar » The TEC Blog
and Multiechelon Irregular Enterprise IT Project Failures ITBusinessEdge Enterprise Applications blog Laurie McCabe s Blog Logistics ViewPoints blog Manufacturing Operations blog Microsoft s Dynamics CRM Team blog Microsoft s Supply Chain blog Modern Materials Handling blog Next Gen Enterprise On-Demand Sales Performance Management blog Optimal SAP blog OracleApps Epicenter Pegasystems blog PGreenblog ProcessGenie Architect and Analyst Blog ProcessGenie Line Of Business Blog Retail s BIG Blog Service

IT OUTSOURCING SERVICE: BPM, CRM, customer process manager, ERP, Mobile, pega, pega process extender, pegasystems, predictive analytics, social, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
01-03-2013

The Exacting Needs of Metal Service Centers
General enterprise resource planning (ERP) providers that are viable companies with a solid product, typically do not meet the dimensional inventory, chemical, and physical properties requirements that are vital to the metal service industry and material converter businesses.

IT OUTSOURCING SERVICE: For such an enterprise, it is invaluable to be able to enter a master tag number or heat number for a coil or a bundle of sheets, pipes, or tubes, and see every single piece produced from it, along with the processes that were performed, at what cost, and the details about who purchased the piece, when, and for how much. Information on how much profit (or loss) was generated from that order, part, or tag is also vital. Products made at these sites include a wide variety of metal sheets, pipes, tubes, and
11/30/2005


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