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Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » it outsourcing articles


Outsourcing Best Practices-A Primer on Outsourcing Governance
The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander the true potential of the

it outsourcing articles  technology. To ensure that IT outsourcing companies — who operate with a tremendous amount of responsibility in our new age of compliance and oversight — are indeed working to further the interests of their partners and not just themselves, companies often create a framework within which the outsourcing partner must perform. It’s within the bounds of this outsourcing governance framework that many relationships will either succeed or fail. Since the 1980s, there’s been a great deal of discussion Read More...
Reporting Value of IT Services with Balanced Scorecards
A balanced scorecard is a measurement system for management that provides real insight into the status of a business or some part of it. Developed by Kaplan and

it outsourcing articles  Scorecard Overview Scorecards in IT Outsourcing Implementation Issues Getting the Right Metrics Process Finance User (Customer) Implementing Scorecards with Centauri Summary Management Summary [Outsourcing] Deals tend to fail when the service levels are being met, but there is no alignment of the scopes of work to a higher notion of business value. Gartner Inc, Sourcing Contract Flexibility: Managing Change without Renegotiations October 2002 Today, IT Outsourcing (ITO) contracts are increasingly Read More...
Delivery Architecture - What it Means...
Once we cross the border of the enterprise, traditional enterprise-centric systems fail to provide visibility or a way to understand and act, all in sync with

it outsourcing articles  Architecture - What it Means... Introduction By now we hope you have been reading last issue''s articles Remapping the Supply Chain Universe and Mapping the End-to-End Supply Chain Process , as well as this issue''s Assessing Supply Chain Performance . These will be prerequisites for understanding the delivery architecture. In those articles we discussed the externalization of the business process—across multiple enterprises, and the challenge in managing your three Ps (supply chain policy, Read More...
Outsourcing 101 - A Primer
Outsourcing is a very diverse topic, and there are many different outsourcing options and outsourcing service providers to choose from. Companies are telling

it outsourcing articles  A Short History Believe it or not, outsourcing began to emerge a few thousand years ago; it started with the production and selling of food, tools and other household supplies. If you go back far enough in the history of humanity, each person or family provided everything for themselves. They gathered their own berries and nuts, hunted their own food, grew their own crops, skinned hides for clothing and so on. Then villages began to spring up, and people began to specialize. As such, they began to barter Read More...
Outsourcing Challenges: Avoid the Pitfalls
Outsourcing can provide management with a powerful tool to control cost and enhance product and service delivery. Yet so many outsourcing initiatives fall short

it outsourcing articles  Benefits Outsourcing , Business IT Outsourcing , Business Process Outsourcing , Business Processes Outsourcing , Outsource Benefits , Corporate Outsourcing , Outsource Companies , Global Outsourcing , Outsource Company , Infrastructure Outsourcing , Innovative Outsourcing , International Outsourcing , IT Outsourcing , Business Outsourcing , Business Process Outsource , IT Outsourcing Challenges , IT Outsourcing Companies , IT Outsourcing Company , IT Outsourcing Management , IT Outsourcing Providers , IT Read More...
Four Key Questions: Ensuring Continual IT Innovation at CPG Companies
For many consumer packaged goods (CPG) companies, the environment is too complex to implement a new business process without upgrading the IT systems that

it outsourcing articles  Key Questions: Ensuring Continual IT Innovation at CPG Companies For many consumer packaged goods (CPG) companies, the environment is too complex to implement a new business process without upgrading the IT systems that support that process. Taking a consumer approach to upgrading can help. You need to seek out solutions that fit your CPG environment, can keep up with continual innovation, and more. But you always need to be thinking ahead. Learn more about developing an IT roadmap. Read More...
Computer, IT, and Software
The computer, IT, and software industry represents permanent innovation and change: new technologies, new business models, and the constant search for best

it outsourcing articles  IT, and Software The computer, IT, and software industry represents permanent innovation and change: new technologies, new business models, and the constant search for best business and technology practices. In a market that changes every day, high financial risks must be addressed accordingly. Computer, IT, and software companies must take action to maintain profitability and stay competitive. Leading companies in this industry that adopt technologies to help meet their business, operational, Read More...
The Path to World-class IT Governance: Maturing Your IT Organization to the Next Level
Many IT organizations lack clear well-defined plans that will bring them to mature governance. By focusing on seven key process categories, an organization can

it outsourcing articles  Path to World-class IT Governance: Maturing Your IT Organization to the Next Level Many IT organizations lack clear well-defined plans that will bring them to mature governance. By focusing on seven key process categories, an organization can determine its governance maturity. A staged approach allows companies to realize rapid time to value by introducing new tools and processes on an incremental basis. As a result, they can avoid an expensive, one-size-fits-all governance solution that may bring Read More...
10 Key Considerations When Outsourcing QA and Testing Services
With the increase in global IT outsourcing agreements, many companies are looking at outsourcing quality assurance (QA) and testing to ensure high-quality

it outsourcing articles  the increase in global IT outsourcing agreements, many companies are looking at outsourcing quality assurance (QA) and testing to ensure high-quality deliverables and gain competitive advantages. These companies need to select an outsourcing partner that has local and offshore test centers—and a strong on-site consultancy presence. Find out about these and other issues that will help you in the short and long term. Read More...
Replenishment: What Is It exactly and Why Is It Important?
Replenishment is an area within operations where retailers can find a competitive edge. Excelling at replenishment enables implementation of promotional

it outsourcing articles  What Is It exactly and Why Is It Important? Replenishment: What Is It exactly and Why Is It Important? If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Retail Replenishment can be defined as acquiring product on a recurring basis to support anticipated need. Replenishment is best served as an automated process given the huge number of combinations of items and store locations. Systematic creation and updates to demand Read More...
IT Services(2)
Wipro''s IT solution and services include IT infrastructure systems integration, information systems

it outsourcing articles  Services(2) Wipro''s IT solution and services include IT infrastructure systems integration, information systems outsourcing, package implementation, software application development and maintenance, and research development. Read More...
Application Outsourcing Services
BlueAlly provides a range of custom application development and management services (ADMS), which address both strategic outsourcing and capacity services

it outsourcing articles  both strategic outsourcing and capacity services engagement models. ADMS helps its clients meet fast-changing business requirements and challenges, without increasing their budgets. BlueAlly provides ADMS across various platforms and technologies, including integration of multiple technology environments. BlueAlly''s specific application development services include full life-cycle application development, a web-based collaboration portal, open source application development, and enterprise architecture Read More...
Drink-IT
Drink-IT@ is a modular software suite that is intended mainly for producers and distribution centers in the beverage industry, such as breweries, specialized

it outsourcing articles  IT Drink-IT® is a modular software suite that is intended mainly for producers and distribution centers in the beverage industry, such as breweries, specialized beverage wholesalers, and beverage producers. Drink-IT enables them to cover all enterprise resource planning (ERP) and customer relationship management (CRM) processes in one integrated solution. Drink-IT enables companies to make informed decisions in production and quality management, logistics, sales, and promotions, and helps them Read More...
Offshore Outsourcing: Is There a Method to the Madness? Planning for Offshore Outsourcing
Organizations considering the offshore outsourcing of processes should seriously consider adopting a proven methodology before implementation. This will

it outsourcing articles  will impact you because it changes the way organizations structure, operate, compete, and deploy resources. Consequently, several organizations have stumbled while experimenting with offshore and outsourcing in the past, and will continue to do so in the future unless they use a methodology to develop an outsourcing process. Without an appropriate process, an offshore initiative can result in increased costs, loss of customers, and the attrition of employee morale. Planning Before Execution Will Expose Read More...

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