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Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » it outsourcing articles


Outsourcing Best Practices-A Primer on Outsourcing Governance
The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander the true potential of the

it outsourcing articles  technology. To ensure that IT outsourcing companies — who operate with a tremendous amount of responsibility in our new age of compliance and oversight — are indeed working to further the interests of their partners and not just themselves, companies often create a framework within which the outsourcing partner must perform. It’s within the bounds of this outsourcing governance framework that many relationships will either succeed or fail. Since the 1980s, there’s been a great deal of discussion Read More
Outsourcing Best Practices
It has become very common for start-ups to begin their entire product development by leveraging companies offshore. Once a long-haul possibility for large

it outsourcing articles  Software Outsourcing , Offshore IT Outsourcing , Offshore Outsourcing Company , Offshore Outsourcing Development , Offshore Outsource , Ofsshore Outsourcing Risk , International Outsourcing , Production Offshoring , Services Offshoring , Offshore Outsourcing Services , Offshoring and Outsourcing , Offshore Business Process Outsourcing Best Practices , Offshore Outsourcing Consulting , Technology Offshore Outsourcing , Offshore Outsourcing Benefits , Offshoring IT Services , Offshore Outsourcing Advantages Read More
Reporting Value of IT Services with Balanced Scorecards
A balanced scorecard is a measurement system for management that provides real insight into the status of a business or some part of it. Developed by Kaplan and

it outsourcing articles  Scorecard Overview Scorecards in IT Outsourcing Implementation Issues Getting the Right Metrics Process Finance User (Customer) Implementing Scorecards with Centauri Summary Management Summary [Outsourcing] Deals tend to fail when the service levels are being met, but there is no alignment of the scopes of work to a higher notion of business value. Gartner Inc, Sourcing Contract Flexibility: Managing Change without Renegotiations October 2002 Today, IT Outsourcing (ITO) contracts are increasingly Read More
Outsourcing Challenges: Avoid the Pitfalls
Outsourcing can provide management with a powerful tool to control cost and enhance product and service delivery. Yet so many outsourcing initiatives fall short

it outsourcing articles  Benefits Outsourcing , Business IT Outsourcing , Business Process Outsourcing , Business Processes Outsourcing , Outsource Benefits , Corporate Outsourcing , Outsource Companies , Global Outsourcing , Outsource Company , Infrastructure Outsourcing , Innovative Outsourcing , International Outsourcing , IT Outsourcing , Business Outsourcing , Business Process Outsource , IT Outsourcing Challenges , IT Outsourcing Companies , IT Outsourcing Company , IT Outsourcing Management , IT Outsourcing Providers , IT Read More
Delivery Architecture - What it Means...
Once we cross the border of the enterprise, traditional enterprise-centric systems fail to provide visibility or a way to understand and act, all in sync with

it outsourcing articles  Architecture - What it Means... Introduction By now we hope you have been reading last issue''s articles Remapping the Supply Chain Universe and Mapping the End-to-End Supply Chain Process , as well as this issue''s Assessing Supply Chain Performance . These will be prerequisites for understanding the delivery architecture. In those articles we discussed the externalization of the business process—across multiple enterprises, and the challenge in managing your three Ps (supply chain policy, Read More
IT Epidemic: Treating IT Client Relationship Breakdown
The frequency of breakdowns in the IT client relationship is reaching epidemic proportions. Indeed, an IT client breakdown is comparable to the onset of an

it outsourcing articles  Epidemic: Treating IT Client Relationship Breakdown The frequency of breakdowns in the IT client relationship is reaching epidemic proportions. Indeed, an IT client breakdown is comparable to the onset of an illness. If caught early enough, treatment is often relatively painless. However, if left to advance to the later stages, or full maturity, the treatment will not only be invasive, but also require significant recovery time. Read More
Winning Outsourcing Strategies
Outsourcing is increasingly used to reduce costs and increase value@but it has its risks. As companies look to push more of their custom software application

it outsourcing articles  costs and increase value—but it has its risks. As companies look to push more of their custom software application development needs to outsourcing partners, you need to plan carefully to build stringent security requirements into contracts and create metrics to ensure those requirements are met. Find out how to increase the value and reduce the risk of outsourcing. Read More
Application Outsourcing Services
BlueAlly provides a range of custom application development and management services (ADMS), which address both strategic outsourcing and capacity services

it outsourcing articles  both strategic outsourcing and capacity services engagement models. ADMS helps its clients meet fast-changing business requirements and challenges, without increasing their budgets. BlueAlly provides ADMS across various platforms and technologies, including integration of multiple technology environments. BlueAlly''s specific application development services include full life-cycle application development, a web-based collaboration portal, open source application development, and enterprise architecture Read More
Outsourcing Center
Founded in 1997, Outsourcing Center provides outsourcing research, database directories, market intelligence, and case studies.

it outsourcing articles  Center Founded in 1997, Outsourcing Center provides outsourcing research, database directories, market intelligence, and case studies. Read More
Drink-IT
Drink-IT@ is a modular software suite that is intended mainly for producers and distribution centers in the beverage industry, such as breweries, specialized

it outsourcing articles  IT Drink-IT® is a modular software suite that is intended mainly for producers and distribution centers in the beverage industry, such as breweries, specialized beverage wholesalers, and beverage producers. Drink-IT enables them to cover all enterprise resource planning (ERP) and customer relationship management (CRM) processes in one integrated solution. Drink-IT enables companies to make informed decisions in production and quality management, logistics, sales, and promotions, and helps them Read More
Accelerated Outsourcing
Chief financial officers (CFOs) and procurement directors want to speed up and simplify the outsourcing provider selection process, to reduce costs and gain

it outsourcing articles  reduce costs and gain benefits sooner. Here are key issues you should consider when fast-tracking the process of scoping and negotiating a sourcing transaction. Collaboration and interaction are key to shortening the process while still achieving your end goal. Find out more. Read More
Offshore Outsourcing
Offshore outsourcing of IT services drives productivity gains, delivers attractiveefficiencies in scale, cost, and time-to-market, and contributes

it outsourcing articles  Outsourcing Offshore outsourcing of IT services drives productivity gains, delivers attractive efficiencies in scale, cost, and time-to-market, and contributes significantly to enterprise agility by freeing up precious in-house resources. But that’s only when it’s prudently executed. Want to avoid disaster? Don’t miss our seven-point checklist for success. Read More
Outsourcing as a Revenue Enabler
The scope of business process outsourcing (BPO) has moved beyond back-office functions. Outsourcing is increasingly being seen as a partnering tool for the

it outsourcing articles  cost savings. In this white paper, Manish Dugar, Senior Vice President, Wipro BPO, talks to Outsourcing Center about how BPOs can transform themselves into revenue enablers and help organizations do business better. Read More
Outsourcing Security Part 2: Measuring the Cost
Evaluating the cost of outsourcing can be challenging because most organizations cannot fully estimate the financial impact of such a decision.

it outsourcing articles  12 months by outsourcing IT functions. This is true for most organizations considering outsourcing security services. When a company considers outsourcing managed security services, it must estimate several variables over the duration of the managed security services contract: All relevant capital and operating costs Costs of supervising the managed security services provider The cost of money and interest costs Residual value of equipment and facilities Cost of transition, including personnel Cost of Read More
Pund-IT, Inc.
Pund-IT provides analysis publications including market trend reports, white papers, commentary on breaking events, and a weekly newsletter. The company was

it outsourcing articles  IT, Inc. Pund-IT provides analysis publications including market trend reports, white papers, commentary on breaking events, and a weekly newsletter. The company was founded by principal analyst Charles King. Read More

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