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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 it outsourcing articles

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Documents related to » it outsourcing articles

Outsourcing Best Practices-A Primer on Outsourcing Governance


The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander the true potential of the relationship. So spend the time and effort required to ensure an effective governance process—and don’t lose sight of the fact that without cultural alignment with your vendor, you’ll only be creating ground rules for debate, not agreement.

it outsourcing articles  technology. To ensure that IT outsourcing companies — who operate with a tremendous amount of responsibility in our new age of compliance and oversight — are indeed working to further the interests of their partners and not just themselves, companies often create a framework within which the outsourcing partner must perform. It’s within the bounds of this outsourcing governance framework that many relationships will either succeed or fail. Since the 1980s, there’s been a great deal of discussion Read More

Outsourcing Challenges: Avoid the Pitfalls


Outsourcing can provide management with a powerful tool to control cost and enhance product and service delivery. Yet so many outsourcing initiatives fall short of expectations—why? For one thing, you need to know what you’re getting into, by going through an intense request for proposal (RFP) process and many rounds of contract negotiations. Find out how to better manage negotiating your outsourcing contract, and more.

it outsourcing articles  Benefits Outsourcing , Business IT Outsourcing , Business Process Outsourcing , Business Processes Outsourcing , Outsource Benefits , Corporate Outsourcing , Outsource Companies , Global Outsourcing , Outsource Company , Infrastructure Outsourcing , Innovative Outsourcing , International Outsourcing , IT Outsourcing , Business Outsourcing , Business Process Outsource , IT Outsourcing Challenges , IT Outsourcing Companies , IT Outsourcing Company , IT Outsourcing Management , IT Outsourcing Providers , IT Read More

Reporting Value of IT Services with Balanced Scorecards


A balanced scorecard is a measurement system for management that provides real insight into the status of a business or some part of it. Developed by Kaplan and Norton in the early 1990s, balanced scorecards provide a control system that helps ensure the right balance between different, and often times conflicting, perspectives. For example, an insurance company may increase profitability by offering incentives to claims assessors for taking a tough stance on payout, but will soon find dissatisfaction among its clients that may lead to lost business. Scorecards help ensure this balance and are an improvement over more traditional single dimension approaches that tend to be based purely on expense management and business growth.

it outsourcing articles  Scorecard Overview Scorecards in IT Outsourcing Implementation Issues Getting the Right Metrics Process Finance User (Customer) Implementing Scorecards with Centauri Summary Management Summary [Outsourcing] Deals tend to fail when the service levels are being met, but there is no alignment of the scopes of work to a higher notion of business value. Gartner Inc, Sourcing Contract Flexibility: Managing Change without Renegotiations October 2002 Today, IT Outsourcing (ITO) contracts are increasingly Read More

Outsourcing Best Practices


It has become very common for start-ups to begin their entire product development by leveraging companies offshore. Once a long-haul possibility for large corporations with deep pockets, offshore outsourcing is now accepted as a natural phenomenon of business strategy for even the smallest of companies. Learn 10 best practices that can help you manage your next product engineering outsourcing (PEO) project.

it outsourcing articles  Software Outsourcing , Offshore IT Outsourcing , Offshore Outsourcing Company , Offshore Outsourcing Development , Offshore Outsource , Ofsshore Outsourcing Risk , International Outsourcing , Production Offshoring , Services Offshoring , Offshore Outsourcing Services , Offshoring and Outsourcing , Offshore Business Process Outsourcing Best Practices , Offshore Outsourcing Consulting , Technology Offshore Outsourcing , Offshore Outsourcing Benefits , Offshoring IT Services , Offshore Outsourcing Advantages Read More

Outsourcing 101 - A Primer


Outsourcing is a very diverse topic, and there are many different outsourcing options and outsourcing service providers to choose from. Companies are telling TEC that they need a clearer picture of outsourcing, its potential benefits, and common pitfalls. They want examples of different types of outsourcing and advice on whether outsourcing is right for them. This primer addresses these questions.

it outsourcing articles  A Short History Believe it or not, outsourcing began to emerge a few thousand years ago; it started with the production and selling of food, tools and other household supplies. If you go back far enough in the history of humanity, each person or family provided everything for themselves. They gathered their own berries and nuts, hunted their own food, grew their own crops, skinned hides for clothing and so on. Then villages began to spring up, and people began to specialize. As such, they began to barter Read More

Guill Tool & Engineering Selects Epicor Mattec MES


Guill Tool & Engineering, a supplier of extrusion tooling technology, selected Epicor’s Mattec manufacturing execution system (MES). The MES captures data from machines directly and delivers metrics and analytics regarding production and operations visually and in real time.

it outsourcing articles  using Epicor ERP 10, it had looked at other real-time monitoring systems with some MES functionality from its machine suppliers, but ultimately decided the benefits of going with an integrated enterprise resource planning (ERP) solution from Epicor and the additional capabilities of Mattec MES (which came from the Solarsoft acquisition by Epicor in 2012) would provide more benefits.   The ERP-MES integration should benefit the manufacturer via improvements in order promising, labor and equipment Read More

Repcon Pricing & Quoting


Our web interface centralizes all the information necessary to generate quotations, orders, product configurations, documents, material structure and manufacturing routes so you can access it from anywhere in the world and at any time.  With Repcon Pricing & Quoting you will increase the number of quotations, increase the number of quotes that become firm orders, reduce the time of the sales process and reduce the cost of manufacturing products the client has not ordered. Because company products are on a catalogue on the web, new sales channels can be opened (internet,  distributors).  The main features of Repcon Pricing & Quoting are the following: • Complete quotation and order management • Price management • Complex product configuration • 2D and 3D computer aided visualization and configuration • Document generation: Word, Excel, pdf, xml, dwg… • ERP and CRM integration • Generating a Bill Of Materials (BoM) and manufacturing routes • Multilanguage • Multidevice

it outsourcing articles  so you can access it from anywhere in the world and at any time.  With Repcon Pricing & Quoting you will increase the number of quotations, increase the number of quotes that become firm orders, reduce the time of the sales process and reduce the cost of manufacturing products the client has not ordered. Because company products are on a catalogue on the web, new sales channels can be opened (internet,  distributors).  The main features of Repcon Pricing & Quoting are the following: • Complete Read More

Global Platforms Unveiled at Microsoft Dynamics Convergence 2013 EMEA


Some of the facts given to industry analysts (under a vow of silence) by Microsoft executives at the recent Microsoft Dynamics Fall Analyst Event (FAE) 2013 in October 2013 were soon after unveiled to the public at the company’s reportedly sold-out Microsoft Dynamics Convergence 2013 EMEA conference in Barcelona, Spain in November 2013.

it outsourcing articles  stores.   To make it easier for businesses to buy Microsoft Dynamics CRM to use with Microsoft Office 365 , Microsoft also introduced a new global pricing promotion that lets eligible existing and new Microsoft Office 365 customers purchase professional licenses of Microsoft Dynamics CRM Online and get up to a 40 percent discount on the price of the CRM license. This promotion runs through March 31, 2014, and is available in the 42 markets where the Microsoft Dynamics CRM Online service is currently Read More

Find Out How Much You Should be Paying (and Earning) with PayScale


Seattle-based software vendor PayScale has created a tool that evaluates salaries per industry, job type, geography, etc. and delivers this information to employers so they can determine what would be a “fair” salary for their employees. I recently had a demo with PayScale where Tim Low and Karaka Leslie showed me some of the functionality and shed light on how their offering contributes to compensation management for organizations.

it outsourcing articles  we take to understand it in the context of our work, how much we make is definitely important for all of us. And this is not only because we need to pay bills and buy things, but also because our salary or compensation actually does matter from a psychological perspective when looking at one’s own position in relation to others in our community or society in general. PayScale is a company that knows how important money is to those in the workforce or those looking to enter the workforce. The Read More

Inforbix - About Smart Product Information Discovery and Consumption


Anyone who has been covering the product lifecycle management (PLM) market will have likely met Oleg Shilovitsky at some industry events or at least read one of his impartial and knowledgeable blog posts on the available PLM vendors, solutions, and market trends. Shilovitsky has been building software products for product data management (PDM), engineering, and manufacturing for the last 20 years

it outsourcing articles  Dassault Systemes , after it acquired SmarTeam and merged it under the ENOVIA PLM brand. Over these years, he held various positions in the company’s research and development (R&D) group and management, with the most recent position being ENOVIA SmarTeam Chief Technology Officer (CTO). Prior to that, Shilovitsky spent a few years developing data management and customer relationship management (CRM) applications at Decision Systems Israel . Before that, he worked for the Autodesk reseller in Israel, Read More

The Secrets to Buying a Cloud Based ERP -- November 16, 2010


In the Webcast, The Secrets to Buying a Cloud-based ERP, learn about IT's new role in evaluating, selecting, and implementing cloud-based ERP.

it outsourcing articles  -- November 16, 2010 IT vendors are flooding the market with cloud-based enterprise resource planning (ERP) solutions in a wide variety of configurations. But how do cloud-based business applications affect your current IT infrastructure and the role of your IT organization? In the Webcast, The Secrets to Buying a Cloud-based ERP , learn about IT''s new role in evaluating, selecting, and implementing cloud-based ERP. Join this Webcast to discover: how cloud technology has changed the way businesses look Read More

Virtualization: Addressing Performance and Availability questions


In How to Address the Two Key Challenges with Virtualization, you'll learn about the issues of application performance and information availability...

it outsourcing articles  looking to consolidate your IT infrastructure, you might be considering virtualization. Virtualization has become a growing trend with IT managers seeking more effective management and protection of data while reducing costs and simplifying administration. But how do you maintain service performance on the centralized system? In How to Address the Two Key Challenges with Virtualization , you''ll learn about the issues of application performance and information availability that accompany the Read More

Elementum Does Mobile End-to-end SCM


After about two years of stealth operation, Elementum, a novel mobile cloud platform for holistic supply chain management (SCM), announced that it has more than $60 million in funding and several major customers. The Silicon Valley-based startup has $44 million in Series B funding from Lightspeed Venture Partners and Flextronics (which was also the major pilot customer) and brand name customers like Dyson and Enphase Energy Inc.

it outsourcing articles  possibly impact their business. It will be interesting to watch whether Elementum will be able to compete (or perhaps even collaborate) with the likes of Tata, Accenture , etc., as many contract manufacturers have managed business process outsourcing (BPO) procurement services by these companies. Read More

Microsoft at NRF 2014


At the National Retail Federation (NRF) 2014 annual convention, Microsoft Corp. showcased the latest release of Microsoft Dynamics for Retail. The release featured innovation in mobile commerce, catalog, and call center sales, as well as advanced operations for warehousing, transportation, and logistics management.

it outsourcing articles  and technology should make it easy for businesses to offer better customer experiences, whether through simple mobile payment collection in the field and individual direct-sales transactions or retail store operations. Meanwhile Sitecore, a global provider of customer experience management software, will offer an enterprise e-commerce solution based entirely on Microsoft technology. This combined solution is expected to give businesses the ability to design completely connected online experiences Read More

NetSuite and Autodesk Join Forces for Cloud Manufacturing Software


NetSuite is on a roll with whopping growth and expansion (16,000 customers, 2,000 employees, and 700 partners) and is even now talking about profitability, positive cash flow, and a hefty cash position (contrary to the popular belief that cloud software vendors are not profitable in general). The company’s third SuiteWorld annual conference brought about 5,000 attendees, which is significantly

it outsourcing articles  discrete manufacturing solution, but it is likely that NetSuite will make it more vertical, in part based on tuck-in acquisitions and partner offerings. The manufacturing product also benefits from NetSuite’s existing business-to-business (B2B) and business-to-consumer (B2C) e-commerce solutions and many other key business processes now specifically built and optimized for manufacturers. NetSuite''s established inventory, order management, and fulfillment capabilities should help manufacturers improve Read More