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Enterpise asset management (EAM) solutions support maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. ...
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Documents related to » it optimization of event resolution


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

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Enterprises Reap Rewards of Modernizing Their ERP Systems
With increased mergers and acquisitions at the global level, organizations have started recognizing the benefits of upgrading to a modern enterprise resource

it optimization of event resolution  address changes online. However, it could quickly evolve into open enrollment for benefits or ad hoc reporting for historical trends, paving the way for employees to change their status online from single to married or to indicate they are welcoming a newborn or adopting a child. While all these steps may sound simple and incremental, companies could easily map them on a larger scale on which they see the total rewards and the optimization of the user experience. Sometimes, the best innovation may well Read More...
Elusive Profits, Expensive Mistakes: the Pitfalls of Overseas Sourcing
Extending supply lines overseas brings new commercial and operational challenges that are far more complex than ever before. Enterprises are exposed to an

it optimization of event resolution  are competing on price, it is becoming even more important to know our true inventory costs accurately and immediately. This gets complicated by varying costs like freight, the duty imposed on imported products, and of course the exchange rate. The trick is to know our real costs at the time of selling... President of a tier 1 Japanese automotive supplier For more information, contact: GT Nexus, Inc. 1301 Marina Village Parkway Suite 240 Alameda, CA 94501 Ph: 510-747-3200 e-mail: information@gtnexus.com Read More...
Reducing the Cost of Systems Operations
Disintermediation is the process of removing redundant intermediaries from a systems management infrastructure. Once vital to systems monitoring, proprietary

it optimization of event resolution  enables organizations to optimize IT service delivery in accordance with business needs. Source : compuware Resources Related to Reducing the Cost of Systems Operations : Operating System (OS) (Wikipedia) Reducing the Cost of Systems Operations Management Tools is also known as : Advanced Management Tools , Agile Management Tools , Agile Project Management Tools , Based Management Tools , Best Project Management Tools , Best Time Management Tools , Build Management Tools , Business Management Tools , Read More...
ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations
IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To

it optimization of event resolution  understand service performance as it relates to business goals, helping to drive continual service improvement. Additionally, HP DecisionCenter quantifies financially, the impact of service performance issues, as well as tests the potential impact of incident or change to reduce risk and cost to the business. Finally, these analytics, paired with a powerful optimization engine, provide the ability to make resource allocation decisions- helping to optimize the business effectiveness of the IT Read More...
The Value of Measuring End-User Experience from a Global Point of Presence
As businesses expand to different geographies and markets, they develop new types of online tools and services to ensure growth. As end users interacts with

it optimization of event resolution  interacts with these tools, it becomes critical to gain insight into the end-user experience. This white paper discusses the need to measure end-user experience from a global perspective and also how Site24x7 can help organizations achieve optimal level of quality end-user experience. Read More...
The Integrated Information Management Infrastructure: The Business Value of the Best-of-Suite Approach
Overlooking how an application fits into your overall IT landscape can lead to costly implementations. But addressing data management with middleware solutions

it optimization of event resolution  fits into your overall IT landscape can lead to costly implementations. But addressing data management with middleware solutions that work seamlessly with existing applications in your company’s IT environment can lead to significant benefits. Explore the value of technology decisions that support and maintain infrastructure-wide interoperability with regard to your data management solutions. Read More...
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

it optimization of event resolution  that these customers want it regardless of the channel they choose, be it telephone, Web self-service, e-mail, retail kiosk, or chat. The logical question a company should ask itself is how it can provide customers with direct access to the knowledge they are looking for when that data may be residing in a variety of places. For example, product specifications, technical support, billing questions, and pricing and policy information can all be found in any number of places, such as CRM databases; legacy Read More...
Forecasting Total Cost of Ownership for Initial Deployments of Server Blades
For organizations deploying many servers, total cost of ownership (TCO) analyses favor blade over rack-optimized systems. Blade server systems—reducing both

it optimization of event resolution  Cost of Ownership for Initial Deployments of Server Blades For organizations deploying many servers, total cost of ownership (TCO) analyses favor blade over rack-optimized systems. Blade server systems—reducing both capital and operating expenses—exploit economies of scale when deploying servers in volume. Saving power, cooling, and space by more than 25 percent, the blade advantage is particularly relevant for servers working in conjunction with storage area networks (SANs). Read More...
A Spoonful of SugarCRMCase Study and Review of an Open Source CRM Solution
SugarCRM is a rapidly growing open source CRM company with solutions that appeal to a community of enthusiastic users. This study, based on a client who

it optimization of event resolution  customers, Prevalent Networks . It highlights some of the reasons a company like Prevalent would be attracted to an open source solution such as SugarCRM, as well as some of the potential difficulties. SugarCRM''s business is to sell a more feature-packed commercial version of its open source product (licensed under its version of the Mozilla Public License), while eventually working the commercially-released features back into the open source core. Additionally, the company offers support, implementation Read More...
Dynamic Best Practices of Vulnerability Management
Vulnerability management, the discovery of vulnerabilities and assessment of the risk to the network, is a critical part of both the security and business

it optimization of event resolution  a vulnerability is discovered, it is only a matter of time before an attacker develops the worm, virus or intrusion that can take advantage of the defect. Companies that rely totally on signature-based defenses against known exploits are helpless against fast-moving exploits and zeroday attacks that propagate globally at Internet speed. The goal of the security team is to reduce risks by identifying and eliminating weaknesses in an effort to reduce the window of opportunity in which an exploit or Read More...
Voice of the Customer Analytics
Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of

it optimization of event resolution  feedback across channels, interpret it in the context of business objectives, then act upon it to drive change. These solutions can provide an organization with critical data for rapid, targeted decision making, by analyzing and combining customer data from both direct (speech analytics, chat, e-mail) and indirect sources (social media) to gain a holistic view of the customer experience—down to the individual customer level. Read More...
The Future of Talent Management: Underlying Drivers of Change
The next generation of talent management practices and solutions will largely be driven by economic evolution, demographic changes, and technology advancements.

it optimization of event resolution  is supported by interviews with thought leaders in talent management, including practitioners, academics, and technologists from around the globe. Read More...
The Best of Both Worlds: Gain Flexibility through Multiple Models of Software Delivery
Lower IT costs, faster return on investment (ROI), and better security@just a few of the promises the software-as-a-service (SaaS) business model makes. SaaS

it optimization of event resolution  of Software Delivery Lower IT costs, faster return on investment (ROI), and better security—just a few of the promises the software-as-a-service (SaaS) business model makes. SaaS can help small-to-medium businesses manage customer service and support cost-effectively. But there are a few concerns to consider if you’re thinking of an on-demand service. A vendor that offers the best of both on-demand and on-premise solutions may be the answer. Read More...
Solomon Software: Breaking Away from Perception as “Best-of-Breed-Accounting” Vendor
Due to its late expansion into the ERP world, the company has been trailed by its reputation of a best-of-breed accounting software vendor. While Solomon has

it optimization of event resolution  the last few years. It is a privately held company, with estimated revenues of $60 million in fiscal 1999. It currently employs over 400 people, and has experienced less than 10% employee turnover in recent years. From a founder-driven company of 20 years ago, with a traditional focus on accounting software, the Solomon Software of today is run by professional corporate management and offers a much broader and deeper product portfolio. Solomon designs, markets, and supports its flagship product Solomon Read More...

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