ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and on-premise, creating business value through higher productivity, customer satisfaction, and operational efficiency. Its patented concept of “continuous planning and scheduling” covers the entire service lifecycle management realm. TEC presents a candid Q&A session.
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ClickSoftware’s suite of products: It covers a large variety of scheduling challenges—from simple tasks requiring one person for a part of one day, to complex, “project-like” jobs involving crews, composed of many steps over a number of days or weeks; from one homogenous workforce to workforces composed of different groups, each with its own business rules, or work that is fully or partially subcontracted to third parties; from proactive to reactive work; and much more. And now, we have also