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Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » it maintenance service


How to Choose a Service and Maintenance Application
If you’re not using a service and maintenance application, you may have reached the point where manual systems no longer support the pace of business. Where to

it maintenance service  industry don''t skimp when it comes to their service and maintenance applications. A good service and maintenance application can be used competitively to: Empower, and therefore retain, higher-quality staff than your competitors. Improve your reputation with faster customer service. Leverage the most up-to-date mobile and wireless technology for higher-quality customer interactions. Be perceived as an industry leader. Cut costs with greater overall efficiency and turn profits into greater market share. Read More...
Enterprise Software Service and Maintenance Alternatives
Traditional license models may be wearing out their welcome for both vendors and customers. A competitive market and a more IT savvy business generation is

it maintenance service  alternatives to the public. It is an experienced Bryan, Texas-based (US), third-party maintenance and support provider for former PeopleSoft and J.D. Edwards products (which were recently acquired by Oracle .) The company has been PeopleSoft-focused since its creation a few years ago by former PeopleSoft managers, and has received considerable attention in the last several months by offering lower-cost support contracts to PeopleSoft customers—a cost that is about half the price PeopleSoft would have Read More...
Technology Hardware Maintenance-Acquiring and Managing Cost Effective Service
Hardware maintenance can represent a significant information technology cost, but options for managing that cost exist. If you analyze hardware maintenance

it maintenance service  service contract and use it as the basis for all maintenance service transactions. At a minimum, this data element should document whether the maintenance contracts reflect the use of the organization''s standard contract or the use of a vendor contract. Analyze the Enterprise Portfolio The next step is to analyze your current maintenance portfolio. That analysis should occur at an enterprise level. That perspective should consider the following questions: How many maintenance providers do we currently Read More...
Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

it maintenance service  Itil Infrastructure | Itil IT Service Management | Itil Itsm | Itil Library | Itil Management | Itil Management Release | Itil Management Toolkit | Itil Methodologies | Itil Methodology | Itil Model | Itil Organization | Itil Overview | Itil Presentation | Itil Problem Management | Itil Problem Management Software | Itil Process | Itil Process Implementation | Itil Process Map | Itil Process Software | Itil Processes | Itil Product | Itil Products | Itil Project Management | Itil Questions | Itil Release Read More...
Service Parts Planning for Maintenance Management
Whether you have a small network with a couple of printers and a fax machine, or a sophisticated shop floor using robots, cranes, etc., you have to make sure

it maintenance service  months and you do it every eight months, the chances that the tool will break are greater. And if you don’t do your maintenance on time, the manufacturer might not even cover the expenses to repair it. And the worst case scenario is when you have the part but you cannot find it, either because you have several warehouses or several inventory management systems that do not communicate with each other. How can you address these challenges? The magic word is: planning—inventory planning, maintenance Read More...
Service Productization
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel,

it maintenance service  professional services | outsource it | intangibility service analysis | intangibility service approach | intangibility service architecture | intangibility service best practices | intangibility service business | intangibility service business process | intangibility service change | intangibility service companies | intangibility service consulting | intangibility service cost | intangibility service customer | intangibility service define | intangibility service definition | intangibility service Read More...
Eagle Technology
Eagle Technology, Inc. was founded in 1986 and is based in Mequon, Wisconsin (US). The company provides maintenance software for different sizes of operations

it maintenance service  a fully-featured enterprise solution. It has customers in more than twenty-five countries. Eagle Technology services a diverse cross-section of industries ranging from manufacturing; healthcare; local, state, and federal governments; and the public school system and it internationally markets its products through distributors and direct sales. Eagle Technology offers installation assistance, technical support, and on- or off-site training options. Read More...
The Path to World-class IT Governance: Maturing Your IT Organization to the Next Level
Many IT organizations lack clear well-defined plans that will bring them to mature governance. By focusing on seven key process categories, an organization can

it maintenance service  Path to World-class IT Governance: Maturing Your IT Organization to the Next Level Many IT organizations lack clear well-defined plans that will bring them to mature governance. By focusing on seven key process categories, an organization can determine its governance maturity. A staged approach allows companies to realize rapid time to value by introducing new tools and processes on an incremental basis. As a result, they can avoid an expensive, one-size-fits-all governance solution that may bring Read More...
Epicor for Service Enterprises
Epicor for Service Enterprises is an intuitive and comprehensive enterprise service automation (ESA) solution. It manages and streamlines virtually every

it maintenance service  service automation (ESA) solution. It manages and streamlines virtually every aspect of your service organization—from bid management, engagement delivery, and resource management, to project accounting, portfolio management, and beyond—all within a single solution. Introduced in June 2003, Epicor for Service Enterprises builds on an Epicor investment in professional services automation (PSA) and project accounting of over twenty years. Version 8.0 offers groundbreaking use of XML Web service and Read More...
Simatic IT Interspec
Simatic IT Interspec is a corporate product specification management system, which enables a company''s product lifecycle management strategy. Corporate

it maintenance service  IT Interspec Simatic IT Interspec is a corporate product specification management system, which enables a company''s product lifecycle management strategy. Corporate specification management allows a whole organization to speak a single language for specifications. Simatic IT Interspec is the single point of reference for product specifications. Through its flexible and configurable structure and glossary, specifications are standardized throughout the company, and anyone around the world will be Read More...
Service Partners
Service Partners is a business consulting company with more than 20 years of experience in enterprise resource planning (ERP), customer relationship management

it maintenance service  a business consulting company with more than 20 years of experience in enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM) implementation projects. Read More...
Delivering Superior Customer Service through Multiple Channels
Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

it maintenance service  Service through Multiple Channels With multiple new channels of communication that bypass the traditional contact center, what''s the most effective way to manage your customer service? Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery . You''ll discover how best-in-class companies are leveraging tools like social media, customer Web portals, live chat, SMS, technical boards and forums, remote support, company blogs, and other new channels to deliver a superior customer Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the

it maintenance service  a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. Read More...
The Importance and Benefits of Automatic Technician Scheduling in Field Service Operations
Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all

it maintenance service  Importance and Benefits of Automatic Technician Scheduling in Field Service Operations Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all! Service demands and schedules are incredibly dynamic and constantly changing throughout the day. Most service companies today require an automated and real-time approach to scheduling field service staff. Know the benefits of implementing a dynamic scheduling Read More...
VSI Putting Its Service Management Feelers Out
Enterprise resource planning (ERP) solution providers are beginning to recognize that manufacturing companies now view aftermarket service as a strategic

it maintenance service  Putting Its Service Management Feelers Out For many manufacturers, aftermarket sales and service is where they cement a valued customer experience. Enterprise resource planning (ERP) solution providers are beginning to recognize that manufacturing companies now view aftermarket service as a strategic initiative. Along these lines, several ERP firms have announced partnerships with Vertical Solutions Inc. (VSI) to extend their solutions for companies to connect back-office and service operations. VSI dev Read More...

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