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Abstract:
Interelate, a customer intelligence ASP, recently announced partnerships with infrastructure service provider LoudCloud and
CRM analytics vendor E.piphany. These partnerships complement Interelate’s analytics expertise to provide new analytical
CRM service offerings that promise to provide more value (...)
Excerpt related to
it infrastructure service:
Interelate, a customer intelligence ASP, recently announced partnerships with infrastructure service
provider LoudCloud and CRM analytics vendor E...
Published:
2000-09-15
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Abstract:
Today’s data centers are an increasingly complex mixture of server platforms, hardware, operating systems, data, and applications
that have accumulated over time. So how do you take your data center from a tangled mess of suboptimal servers which may be
hampering your service levels, to one that can ma (...)
Excerpt related to
it infrastructure service:
Data Center Best Practices: Optimizing Service Infrastructure through OS Portability. Source:
PlateSpin Ltd. Document Type: White ...
Published:
2010-03-11
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Abstract:
Lucent NetworkCare Professional Services and IBM Global Services have announced an alliance to help emerging service providers.
The two organizations have teamed up to provide network based services to enterprises and consumers. Lucent is also offering
their CyberCarrier Reference Architecture as a blu (...)
Excerpt related to
it infrastructure service:
Lucent NetworkCare Professional Services and IBM Global Services have announced an alliance to help emerging service providers.
The two organizat...
Published:
2000-06-27
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Abstract:
On June 14th, Nortel Networks unveiled their Comprehensive Service Management Solution for the ASP Market. They've assembled
an interesting portfolio of applications designed to support Application Service Providers. (...)
Excerpt related to
it infrastructure service:
On June 14th, Nortel Networks unveiled their Comprehensive Service Management Solution for the ASP Market. They've assembled
an interesting portf...
Published:
2000-07-07
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Abstract:
Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service. Papers and Other
System to Use In Your Organization to Meet New Demands in Sales and Customer Service. Traditionally, utilities have leveraged
robust meter, network, and customer service infrastructure (...)
Excerpt related to
it infrastructure service:
Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service.
Papers and Other System to Use In Your Org...
Published:
2010-03-11
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Abstract:
As more companies begin to use open source, demand for direct support and services beyond the on-line community will grow.
If you're looking for open source help, know what questions to ask to ensure you're getting what you need. (...)
Excerpt related to
it infrastructure service:
... advice to help you understand how to integrate the new product into your infrastructure,
and the vendor ... Also, try and estimate how much service you'll need. ...
Published:
2005-06-21
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Abstract:
IFS invested heavily in both product development and worldwide growth infrastructure for a few years, now with that infrastructure
in place, the company’s financial position has improved. This balancing of expenditures to promote global growth and improved
cash flow has long been IFS’ mixed blessing (...)
Excerpt related to
it infrastructure service:
... IFS To Be At Customers' (Web) Service PJ Jakovljevic - July 2, 2002. ...
decreased due to cost-containment programs and the fact that the infrastructure for growth ...
Published:
2002-07-02
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Abstract:
SOA promises interoperability in the heterogeneous business world by promoting loosely-coupled architecture, reusing software,
and ending vendor-dependency. However, to be viable, dominant vendors must redesign and expose the hundreds of application
functions as services. How are they meeting this challe (...)
Excerpt related to
it infrastructure service:
SOA promises interoperability in the heterogeneous business world by promoting loosely-coupled architecture, reusing software,
and ending vendor-d...
Published:
2005-05-06
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Abstract:
Leading enterprise applications vendors believe it is crucial to quickly complete the transition to a service oriented architecture
(SOA) from monolithic client/server architectures. For the "Big Few" the "stack" race, including applications, databases,
application server and middleware, has intensified. (...)
Excerpt related to
it infrastructure service:
Leading enterprise applications vendors believe it is crucial to quickly complete the transition to a service oriented architecture
(SOA) from mon...
Published:
2005-05-05
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Abstract:
Although the promise of reduced implementation risk and time, lower upfront costs, etc. justify the hosting/ASP model, this
brings an entire new set of issues for mid-market organizations to consider when seeking a vendor company using such an approach. (...)
Excerpt related to
it infrastructure service:
Although the promise of reduced implementation risk and time, lower upfront costs, etc. justify the hosting/ASP model, this
brings an entire new s...
Published:
2005-04-02
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Abstract:
The ultimate winner in the SOA market will have to provide industry-specific solutions solving essential problems that others
cannot. Focus must move away from technology lock-in and vendor dependency, to best solutions for customers, even if it means
customers can use competitor products. (...)
Excerpt related to
it infrastructure service:
The ultimate winner in the SOA market will have to provide industry-specific solutions solving essential problems that others
cannot. Focus must m...
Published:
2005-05-07
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Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
it infrastructure service:
Applications are more often outsourced than infrastructure, and this is increasingly done through software
as a service (SaaS). Vendors such as We...
Published:
2006-03-17
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Abstract:
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service
management decision hierarchy, and highlights the dramatic value proposition available to companies that deploy advanced service
strategies and decision-support tools to address th (...)
Excerpt related to
it infrastructure service:
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service
management decision h...
Published:
2004-06-22
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
it infrastructure service:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
Peregrine Systems divides its focus by creating two business groups. It integrates its strengths by making two product lines
work together. And the sum on the bottom line isn't too shabby. (...)
Excerpt related to
it infrastructure service:
Peregrine Systems divides its focus by creating two business groups. It integrates its strengths by making two product lines
work together. And th...
Published:
2000-11-21
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Abstract:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity,
efficiency, and customer satisfaction. ClickSoftware, rooted in field service workforce scheduling and optimization, provides
automated workforce management and optimization solutions, (...)
Excerpt related to
it infrastructure service:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity,
efficiency, and customer ...
Published:
2011-01-05
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Abstract:
Challenges are aplenty when a vendor is acquired. Financial health is no longer a safe indicator to gauge a vendor's future
during this mega merger era. Knowing the challenges facing big vendors, like Oracle and PeopleSoft, and their competitors
can give users a negotiating edge, whether in or entering a (...)
Excerpt related to
it infrastructure service:
Challenges are aplenty when a vendor is acquired. Financial health is no longer a safe indicator to gauge a vendor's future
during this mega merge...
Published:
2005-06-02
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Abstract:
Service-oriented organizations often find it difficult to balance infrastructure costs with software systems that enable
frequent modifications. TEC examines UNIT4’s Vita Cloud Angel approach to this challenge—and lets you know whether it’s a
viable option for you. Get the TEC analyst perspective i (...)
Excerpt related to
it infrastructure service:
Service-oriented organizations often find it difficult to balance infrastructure costs with
software systems that enable frequent modifications. T... ...
Published:
2010-10-29
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Abstract:
Read this article to discover some of the basic ideas behind the cloud computing phenomenon—a concept that might change the
way we understand the computing process. The term “cloud computing” might be the next biggest trend in the IT industry. Jorge
Garcia explains some of the basic ideas behind clo (...)
Excerpt related to
it infrastructure service:
... approach is different: in a traditional computing model all resources interact and affect the general
infrastructure whereas the service oriented architecture ...
Published:
2010-06-22
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Abstract:
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors.
Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has
greater interactivity. (...)
Excerpt related to
it infrastructure service:
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors.
Its software is desig...
Published:
2006-03-15