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Software Functionality Revealed in Detail
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 it improving event resolution

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

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Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

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Supply Chain Event Management Software Evaluation Report

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Documents related to » it improving event resolution

Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

it improving event resolution  Probabilistic Event Resolution | IT Improving Event Resolution | IT Automating Event Resolution | IT Event Resolution Invention | IT Optimization of Event Resolution | IT System Supported Optimization | IT Event Processing | IT Corresponding Resolution Event | IT Tactical Event Resolution | IT Event Resolution Step | IT Event Resolution Include Biases | IT Integrating Event Resolution | IT Event Resolution Dependent | IT Rate IT Event Resolution | IT Highest-Resolution Model | IT Meeting Event Resolution Read More

Improving Business Efficiency with Digital Dashboards


As more business processes exist in an electronic universe, the need to manage the IT services that enable these processes increases. Business service management does this and achieves the IT alignment with the business necessary to ensure service improvement activities are prioritized with business objectives. Business service management applies the adage that if you improve IT, you improve the business. This paper presents an overview of business service management concepts and describes how Proxima Centauri provides a solution for this. It also describes how Six Sigma can be used as an underlying quality improvement process to eliminate the associated costs of poor quality.

it improving event resolution  the business value of IT services and investments to appropriate stakeholders can be a difficult task for IT operation leaders. The misalignment between IT and the business makes it difficult for IT to: understand the business impact of IT service quality, prioritize IT resources and problem resolution based on business needs, communicate real-time business-relevant performance metrics, create value by leveraging existing IT management investments. Source : Compuware Resources Related to Business Read More

Improving Intercompany Reconciliation for a Faster Close: Driving Financial Excellence


Are you moving beyond the need to comply with legislation like the Sarbanes-Oxley Act (SOX), to focus instead on driving sustainability and control in your processes? Do you have an initiative to support the fast close—or does your ability to complete your accounting cycles and close your books need a boost? Learn about technology and a methodology that can help you deal with the intercompany reconciliation challenge.

it improving event resolution  resolving this issue makes it the number-one fast-close quick win. SAP® Solutions For Enterprise Performance Management Comprehensive Functionality To Improve Effectiveness And Performance Control BusinessObjects Intercompany is part of the SAP® solutions for enterprise performance management '' a comprehensive set of solutions that help your company capitalize on the value of your existing data assets. With these solutions, your organization becomes more agile, gaining organizational alignment, Read More

Microsoft Releases Preview of Exchange Server 2000


Microsoft Corp announced the availabilty of Exchange 2000 Server Beta 3, the messaging server previously code-named Platinum. The product will be distributed via Microsoft's web site at http://www.microsoft.com/exchange. The product is available in English, German, French and Japanese versions.

it improving event resolution  Internet population flocks to it in herds. Microsoft is targeting Internet Service Providers (ISPs) to create a larger market share. Exchange will attempt to do this through the advent of high-availability clustering servers combined with a multiple database architecture and an enhanced suite of Internet tools. Neither the current release of Lotus Domino nor Novell''s GroupWise offers support for instant messaging. But with AOL''s acquisition of Netscape, one can place a safe bet on seeing it in the next Read More

The N-able MSP Maturity Model


A business' success delivering managed services depends on its ability to improve the delivery of effective and efficient services to its customer base. Learn about ways that managed services providers (MSPs) can develop a higher-value business by improving their ability to attract and retain high-quality customers and provide IT services in an effective manner.

it improving event resolution  the impact of an IT failure, but also attempts to minimize the occurrence of failure within the customer infrastructure. This has the benefit of improving the customer''s experience and of dramatically improving the technician utilization rate for the service provider. Organizations in the proactive phase can be defined as: Using a monitoring solution to capture up /down information as well as performance and capacity utilization information. Working with the customer to define and set thresholds Read More

Edge Consolidation Delivers Peace of Mind for IT


To increase agility while lowering costs, information technology (IT) organizations are using virtualization and cloud-based infrastructure services to consolidate and reduce the number of physical servers and data centers across the enterprise. As organizations consolidate data backup and disaster recovery operations, wide-area network (WAN) optimization plays a key role in mitigating risk without sacrificing performance. Find out how to balance data protection and application performance, and improve disaster recovery—all without compromise.

it improving event resolution  Peace of Mind for IT To increase agility while lowering costs, information technology (IT) organizations are using virtualization and cloud-based infrastructure services to consolidate and reduce the number of physical servers and data centers across the enterprise. As organizations consolidate data backup and disaster recovery operations, wide-area network (WAN) optimization plays a key role in mitigating risk without sacrificing performance. Find out how to balance data protection and application Read More

IT Asset Management: Saving Money, Reducing Risk


Managing IT assets is a vital corporate function—and a source of potential liability if not performed properly. By effectively managing IT assets, businesses can be assured that each IT dollar has been well spent. With an asset management solution, your IT staff can monitor application usage and budgets more accurately, and improve in-house IT support and performance—resulting in greater efficiency and reduced costs.

it improving event resolution  Money, Reducing Risk Managing IT assets is a vital corporate function—and a source of potential liability if not performed properly. By effectively managing IT assets, businesses can be assured that each IT dollar has been well spent. With an asset management solution, your IT staff can monitor application usage and budgets more accurately, and improve in-house IT support and performance—resulting in greater efficiency and reduced costs. Read More

Bolstering the Call Center with Service Resolution Management Processes


Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

it improving event resolution  that these customers want it regardless of the channel they choose, be it telephone, Web self-service, e-mail, retail kiosk, or chat. The logical question a company should ask itself is how it can provide customers with direct access to the knowledge they are looking for when that data may be residing in a variety of places. For example, product specifications, technical support, billing questions, and pricing and policy information can all be found in any number of places, such as CRM databases; legacy Read More

Top Five Must Haves for MSPs Adding IT Monitoring and Security Services


Managed service providers (MSPs) are prioritizing the delivery of IT monitoring and security services, as enterprises make big investments to avoid being the next Target-like headline. Industry association CompTIA surveyed MSPs, finding that 37 percent of respondents say that security will be an even higher priority two years from now.

How should MSPs deploy these services most effectively? One method is to take a platform approach for integrated IT monitoring and security services in order to add high-margin services to an enterprise’s portfolio. These actions include reducing deployment costs, consolidating monitoring consoles, moving to high-value and high-margin services, and alerting customers to potential security problems.

This document outlines five “must-haves” for MSPs that are considering adding IT monitoring and security services.

it improving event resolution  Haves for MSPs Adding IT Monitoring and Security Services Managed service providers (MSPs) are prioritizing the delivery of IT monitoring and security services, as enterprises make big investments to avoid being the next Target-like headline. Industry association CompTIA surveyed MSPs, finding that 37 percent of respondents say that security will be an even higher priority two years from now. How should MSPs deploy these services most effectively? One method is to take a platform approach for integrated Read More

Outsourcing--IT Infrastructure RFI/RFP Template


Employee Information, IT Facility and Data Center Operation, Distributed Technology Operation, Network and Communications Service, Business Continuity and Disaster Recovery, Security, Certifications and Accreditations, Client Experience, Business Flexibility

it improving event resolution  software solutions. This Outsourcing, IT Infrastructure Template can help you save time, control costs, and communicate clearly with vendors at nearly every stage of your Outsourcing--IT Infrastructure software selection projects. Features and functions included in this Outsourcing, IT Infrastructure Template: Employee Information IT Facility and Data Center Operation Distributed Technology Operation Network and Communications Service Business Continuity and Disaster Recovery Security Certifications and Read More

Mobile IT--Commodity or Value-add?


Remote working is not new, but increasing dependence on instant IT access has led to increasing demands for mobile data services. Certainly, these services can be complex, and it is valuable to be insulated from the effects of rapid change. But ultimately, mobile access should be considered as just one aspect of IT usage, rather than as a separate entity.

it improving event resolution  increasing dependence on instant IT access has led to increasing demands for mobile data services. Certainly, these services can be complex, and it is valuable to be insulated from the effects of rapid change. But ultimately, mobile access should be considered as just one aspect of IT usage, rather than as a separate entity. Read More

Supply Chain RFID: How It Works and Why It Pays




it improving event resolution  Chain RFID: How It Works and Why It Pays Read More

Computer, IT, and Software


The computer, IT, and software industry represents permanent innovation and change: new technologies, new business models, and the constant search for best business and technology practices. In a market that changes every day, high financial risks must be addressed accordingly. Computer, IT, and software companies must take action to maintain profitability and stay competitive. Leading companies in this industry that adopt technologies to help meet their business, operational, and manufacturing needs can set an example for other industries.

it improving event resolution  IT, and Software The computer, IT, and software industry represents permanent innovation and change: new technologies, new business models, and the constant search for best business and technology practices. In a market that changes every day, high financial risks must be addressed accordingly. Computer, IT, and software companies must take action to maintain profitability and stay competitive. Leading companies in this industry that adopt technologies to help meet their business, operational, Read More

Managing IT in a Downturn: Beyond Cost-cutting


During a downturn economy, the IT department is often among the first to be hit with senior executives’ cost-cutting initiatives. Yet in some instances, IT investments deliver more value to a company’s top and bottom lines—by creating new efficiencies and increasing revenues—than any savings gained from traditional IT cost-cutting. Discover the other reasons why your IT spending can actually save money in the long run.

it improving event resolution  IT in a Downturn: Beyond Cost-cutting During a downturn economy, the IT department is often among the first to be hit with senior executives’ cost-cutting initiatives. Yet in some instances, IT investments deliver more value to a company’s top and bottom lines—by creating new efficiencies and increasing revenues—than any savings gained from traditional IT cost-cutting. Discover the other reasons why your IT spending can actually save money in the long run. Read More