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CMMS – EAM
Enterpise asset management (EAM) solutions support maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. ...
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Documents related to » it improving event resolution


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

it improving event resolution  Probabilistic Event Resolution | IT Improving Event Resolution | IT Automating Event Resolution | IT Event Resolution Invention | IT Optimization of Event Resolution | IT System Supported Optimization | IT Event Processing | IT Corresponding Resolution Event | IT Tactical Event Resolution | IT Event Resolution Step | IT Event Resolution Include Biases | IT Integrating Event Resolution | IT Event Resolution Dependent | IT Rate IT Event Resolution | IT Highest-Resolution Model | IT Meeting Event Resolution Read More...
Microsoft Releases Preview of Exchange Server 2000
Microsoft Corp announced the availabilty of Exchange 2000 Server Beta 3, the messaging server previously code-named Platinum. The product will be distributed

it improving event resolution  Internet population flocks to it in herds. Microsoft is targeting Internet Service Providers (ISPs) to create a larger market share. Exchange will attempt to do this through the advent of high-availability clustering servers combined with a multiple database architecture and an enhanced suite of Internet tools. Neither the current release of Lotus Domino nor Novell''s GroupWise offers support for instant messaging. But with AOL''s acquisition of Netscape, one can place a safe bet on seeing it in the next Read More...
It’s About Process (or The Ability to Be Responsive)
Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations

it improving event resolution  a new process, but it goes way beyond mere integration. Whereas traditional enterprise application integration (EAI) products help companies to move data between applications, BPM adds interaction with people and the ability to support processes, which then become as manageable as data. BPM integrates existing applications, Web services and people in order for companies to quickly change, destruct or construct processes as required. Again, BPM enables a company to more cost-effectively and quickly model Read More...
The N-able MSP Maturity Model
A business'' success delivering managed services depends on its ability to improve the delivery of effective and efficient services to its customer base. Learn

it improving event resolution  the impact of an IT failure, but also attempts to minimize the occurrence of failure within the customer infrastructure. This has the benefit of improving the customer''s experience and of dramatically improving the technician utilization rate for the service provider. Organizations in the proactive phase can be defined as: Using a monitoring solution to capture up /down information as well as performance and capacity utilization information. Working with the customer to define and set thresholds Read More...
Improving Business Efficiency with Digital Dashboards
As more business processes exist in an electronic universe, the need to manage the IT services that enable these processes increases. Business service

it improving event resolution  the business value of IT services and investments to appropriate stakeholders can be a difficult task for IT operation leaders. The misalignment between IT and the business makes it difficult for IT to: understand the business impact of IT service quality, prioritize IT resources and problem resolution based on business needs, communicate real-time business-relevant performance metrics, create value by leveraging existing IT management investments. Source : Compuware Resources Related to Business Read More...
Why IT Does Matter in BPO
IT plays a critical role in any outsourcing effort. Organizations engaged in or pursuing business process outsourcing (BPO) must ensure that they truly

it improving event resolution  IT Does Matter in BPO IT plays a critical role in any outsourcing effort. Organizations engaged in or pursuing business process outsourcing (BPO) must ensure that they truly understand the capabilities of their existing software environment, as well as the capabilities of candidate BPO service providers. Embedding IT requirements and capabilities from the start will thus improve the likelihood of success for any BPO endeavor. Read More...
Building Your Business Case for Best-practice IT Services Delivery
Whether it’s for an in-house delivery model or an on-demand model, a business case needs to justify the total value of a solution. This ensures that the

it improving event resolution  Business Case for Best-practice IT Services Delivery Whether it’s for an in-house delivery model or an on-demand model, a business case needs to justify the total value of a solution. This ensures that the selected delivery model will help reduce operational costs and drive continuous value from IT investments. Learn how to properly prepare a business case that includes a total cost of ownership (TCO) analysis to assess both cost impacts and line-of-business impacts. Read More...
Top Ten Reasons to Automate Your IT Processes
Today''s IT infrastructure is more complex than ever. There are more applications, more servers both physical and virtual, larger global networks, and more data;

it improving event resolution  Reasons to Automate Your IT Processes Today''s IT infrastructure is more complex than ever. There are more applications, more servers both physical and virtual, larger global networks, and more data; all of which needs to be managed. Businesses can''t afford to solve this problem by continually adding to headcount. They have to find a way to manage it all more efficiently. This white paper explains the top ten reasons why businesses are adopting IT process automation. Read More...
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

it improving event resolution  costly and inefficient, but it also creates a great deal of customer dissatisfaction, annoyance, and ultimately, defection. By implementing a unified solution to market more than one product to the right customers, the service company should be able to improve revenues while driving down the costs—and retaining customers. The second key factor is that the CRM application should provide companies with the ability to customize their solution to address their unique business needs and evolving external Read More...
Alfanar IT Solutions-Enterprise Content Management
Alfanar IT, an information technology company operating in Saudi Arabia since 1995, in partnership with OpenText is providing enterprise content management (ECM

it improving event resolution  IT Solutions-Enterprise Content Management Alfanar IT, an information technology company operating in Saudi Arabia since 1995, in partnership with OpenText is providing enterprise content management (ECM) solutions to both government and private sectors—two sectors undergoing rapid automation and thus in need of ECM solutions in Saudi Arabia. Read this paper to see how alfanar IT plans to address these market needs and the improvements expected with OpenText. Read More...
Improving Employee Engagement to Drive Business Performance
Given the significant impact that an engaged workforce has on business performance and the bottom-line, improving employee engagement has become a top priority

it improving event resolution  has become a top priority for leading companies. See how organizations that embrace employee engagement, supported by a single, integrated talent management software platform, are reaping the rewards in terms of improved business performance and ultimately increasing their shareholder value. Read More...
Malta Not a World away for Safeway’s IT Needs
Safeway, the UK''s fourth-largest supermarket, spends over £100 million (GBP) a year on their information technology (IT )operations. Five years ago, Safeway

it improving event resolution  World away for Safeway’s IT Needs Malta not a world away for Safeway''s IT needs If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Crimsonwing provides IT solutions to clients in the UK, Holland and Malta. Whether it involves training or consultancy, design or development, implementation or hosting (SaaS/ASP): Crimsonwing provides flexible services and support across the entire range of activity. Source : Crimsonwing Resources Related Read More...
Microsoft Dynamics NAV with Drink-IT from NORRIQ Forms the IT Basis for Carlsberg’s Asian Expansion


it improving event resolution  from NORRIQ Forms the IT Basis for Carlsberg’s Asian Expansion Read More...
IT Management and Development
The IT management and development business area focuses on developing the tools and resources required to understand, use, and manage IT infrastructure in order

it improving event resolution  Management and Development The IT management and development business area focuses on developing the tools and resources required to understand, use, and manage IT infrastructure in order to help companies enhance their operational, tactical, and strategic capabilities. Tools for IT management and development can help companies control and measure the quality and effectiveness of their IT infrastructures, and manage software and hardware development tasks. Challenges related to IT management and Read More...

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