Retaining good IT staff for clients is no easy task. They face issues regarding competitive rates, contracts, benefits, liabilities, and more. So how do companies determine if they have the right model of retained staff? Or how much of a firm’s IT should be outsourced? What are the typical billing models used by service providers? Get help with these and other questions, addressed from the service provider’s perspective.
it improve event resolution
to the client, then it should be done through the client relationship manager, who is often a client partner or account executive. Issues and escalations should be documents for future reference in a project control binder. Issue escalation also has a tight affinity with Problem Management and Change Management. Issues, likes problems or changes, provide an opportunity to explore and resolve root causes. Quite frequently, these types of issues relate to people, process, or culture in either firm.