Part III of this blog series introduced Webcom ResponsAbility, the on-demand workflow automation and business process management (BPM) solution. Anyone interested can take the product for a free trial test drive here.
Other Real Life ResponsAbility Use Examples
In addition to the examples described in Part III, another example of the ResponsAbility software in use can be found in Grayhill
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the customer, etc. If it is not a defective part case, the case is closed and the goods are returned to the customer, who may in turn elect to convert it to a special service request case type. Logically then, another workflow process is followed, consisting of steps such as creating a service estimate, approval, service fulfillment (repair), invoicing, etc. In other words, in case of misuse, the customer is asked to authorize a repair for a fee. If and when an approval is received, the product is