When negotiating a contract with a computer maintenance management system (CMMS) vendor the guiding principals and definition of the project must first be determined. Deliverables, pricing options, payment terms, continuance, product and service quality, and liabilities are additional areas that must be considered in negotiations.
it hardware maintenance costs
the application, or make it available at additional cost. In this case, make sure you always have source code for your current version. Product and service quality Regarding the quality of products shipped and services rendered, ensure that expectations are well articulated, whether buried in detailed specifications or described in the body of the contract. Examples are hours of operation for on-line support, response time for on-site support, hardware uptime guarantees and acceptable sub-contractors to