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Documents related to » it fast event resolution


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
Study Reveals Top 10 Requirements for Improving Event Resolution in IT. IT White Papers and Other Computer Software to Use In Your Dynamic System Related To Top 10 Requirements for Improving Event Resolution in IT. A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

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5/26/2006 7:55:00 PM

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
many of the lessons it has learned can easily be applied to any business—small or large, in services or manufacturing, bricks-and-mortar or ecommerce. Sage Advice According to Langner, Sage’s “Three Customer Experience Commandments” are as follows: 1. Know your customers and adapt to them. Sage recognized that its customers had grown accustomed to purchasing products and services in their personal lives on a monthly subscription basis ( Netflix is a good example of this) with the benefits of a

IT FAST EVENT RESOLUTION: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
many of the lessons it has learned can easily be applied to any business—small or large, in services or manufacturing, bricks-and-mortar or ecommerce. Sage Advice According to Langner, Sage’s “Three Customer Experience Commandments” are as follows: 1. Know your customers and adapt to them. Sage recognized that its customers had grown accustomed to purchasing products and services in their personal lives on a monthly subscription basis ( Netflix is a good example of this) with the benefits of a

IT FAST EVENT RESOLUTION: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

IT FAST EVENT RESOLUTION: efficiency, competency, and profitability. It does so by providing an environment in which companies can, more quickly and cost-effectively, create a company-wide knowledge base to store and index documents and to more accurately search for the answers to user questions. Currently, the key trends in KM tools enable companies to perform the following: 1) target their online information to reflect what is most likely to interest customers, and 2) maintain online forums where customers can share amongst
12/12/2007

Exact Software--Working Diligently Towards the One Exact SynergyPart One: Event Summary
By determinedly executing a number of both prudent and bold initiatives, including some that encroach into the new frontiers of enterprise applications (such as business process management and business activity monitoring), Exact Software may have gotten the wherewithal to almost be reckoned with uniformly (i.e., One Exact) on a global scale by all earnest enterprise mid-market contenders.

IT FAST EVENT RESOLUTION: business decisions with e-Synergy. It allows for the real-time management of all organizational relationships by encompassing features and functionality of human resources management (HRM); catalog, product and price management; CRM, electronic workflow; document management (DM); project management; financial management, and portals into a single web-based application. Some high-level depiction of these modules follow below: In addition to offering traditional HRM features, e-HRM allows a company to
2/26/2004

RedPrairie to Spread Across Europe through LIS AcquisitionPart One: Event Summary
A consolidation within the warehouse management systems/ supply chain execution market, which many pundits had long been predicting, but had hardly taken place for various reasons, finally seems to be happening.

IT FAST EVENT RESOLUTION: to be happening. However, it has started by an unexpected route. Instead of a direct intra-market consolidation, some public SCE/WMS vendors and smaller, even profitable but undercapitalized and undervalued WMS/SCE vendors have found shelter under wealthy, more visible parents with complementary products. The example of the first would be the recent acquisition of former EXE Technologies by SSA Global (see SSA GT To EXE-cute (Yet) Another Acquisition ). Examples of the latter are the agreement by 3M to
4/28/2004

Event: TEC s Aleksey Osintsev to Speak at Glovia Event » The TEC Blog
and Multiechelon Irregular Enterprise IT Project Failures ITBusinessEdge Enterprise Applications blog Laurie McCabe s Blog Logistics ViewPoints blog Manufacturing Operations blog Microsoft s Dynamics CRM Team blog Microsoft s Supply Chain blog Modern Materials Handling blog Next Gen Enterprise On-Demand Sales Performance Management blog Optimal SAP blog OracleApps Epicenter Pegasystems blog PGreenblog ProcessGenie Architect and Analyst Blog ProcessGenie Line Of Business Blog Retail s BIG Blog Service

IT FAST EVENT RESOLUTION: ERP market, Glovia Customer Event, glovia ERP, glovia G2, TEC methodology, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
14-02-2013

SAP Bolsters NetWeaver s MDM CapabilitiesPart One: Event Summary
SAP's determination to become a service-oriented architecture (SOA) applications lingua franca evangelist through SAP NetWeaver might have been further shown by its recent willingness to acquire catalog and product content management (PCM) vendor A2i, knowing its inclination to acquire little when it comes to technology vendors. Apparently, there should be some compelling time-to-market urge to add PCM value within the master data management (MDM) realm.

IT FAST EVENT RESOLUTION: and the market s bellwether, it should be crystal clear that, for the last couple of years, SAP s aggressively promoted application and integration platform, SAP NetWeaver , has become the main pillar of the vendor s strategy to remake itself into a platform vendor too. In addition to its broadest suite of enterprise applications in the market, mySAP Business Suite , SAP will sell possibly everything from application servers via middleware to Web services (envisioned, in SAP s case, to orchestrate
12/1/2004

Emptoris Procures Zeborg s Spend Management ExpertisePart one: Event Summary
Emptoris, an upbeat provider of strategic sourcing software for the global 5000 companies, announced its acquisition of spend management specialist Zeborg. However, despite a good fit, enlarged customer base, and improved cross-selling opportunity, some challenges and product gaps will have to be overcome.

IT FAST EVENT RESOLUTION: applications and services, believes it is now positioned as the leading strategic sourcing software provider in the procurement and sourcing applications market. In addition to acquiring Zeborg s software and services offerings, Emptoris will inherit the company s sales team as well as global 1000 clients from a wide range of industries, including seven of the world s largest banking and financial services companies. Zeborg s customers include American Express , Cigna , Fleet Boston Financial Corporation
11/18/2003

Giving Manufacturing Companies a Fast Start
The all-in-one manufacturing functionality supports industry best practices in the following categories:materials management; production planning ...

IT FAST EVENT RESOLUTION: operation more efficient and competitive? With SAP s Business All-in-One Fast-start Program, you can find everything you need to get started today and to build for the future. The All-in-One manufacturing functionality supports industry best practices in the following categories: materials management production planning and control sales and distribution logistics, product lifecycle management (PLM), and quality management accounting controlling forms and reporting Learn more about SAP s Business
10/30/2009

Case Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half
Kinetico, a global leader in engineering and manufacturing water treatment systems, was using spreadsheets to schedule and track their technician partners and used e-mail to assign work orders and to debrief. As Kinetico grew, it was missing deadlines and had little insight or metrics related to service performance. See how the ServiceMax put field service back in the hands of its partners and succeed in their service operations.

IT FAST EVENT RESOLUTION: debrief. As Kinetico grew, it was missing deadlines and had little insight or metrics related to service performance. See how the ServiceMax put field service back in the hands of its partners and succeed in their service operations. Case Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half style= border-width:0px; />   comments powered by Disqus Related Topics:   Field Service Management,   Customer Service and Support,   Field Sales,   Field Service Management,   Marketing
6/12/2013 2:28:00 PM


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