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Documents related to » it event resolution imaging


Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
step further by backing it up with some action. Your customers will remember this and likely come to value your business more than the competition. According to Sage, treating your customers with respect and thoughtfulness is one New Year’s resolution you should definitely make and keep. Further Reading: Sage Attempts a More Coherent Midmarket ERP Strategy in Europe  (Feb 2013) Intuit’s December Small Business Indexes and 2012 Recap  (Jan 2013) Meeting Intuit at Dreamforce 2012  (Nov 2012) Sage

IT EVENT RESOLUTION IMAGING: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

IT EVENT RESOLUTION IMAGING: RightNow Technologies Document Type: White Paper Description: For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading. Zero Contact Resolution: How to Keep Customers and Build Great Brands
4/2/2007 5:04:00 PM

Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

IT EVENT RESOLUTION IMAGING: efficiency, competency, and profitability. It does so by providing an environment in which companies can, more quickly and cost-effectively, create a company-wide knowledge base to store and index documents and to more accurately search for the answers to user questions. Currently, the key trends in KM tools enable companies to perform the following: 1) target their online information to reflect what is most likely to interest customers, and 2) maintain online forums where customers can share amongst
12/12/2007

Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

IT EVENT RESOLUTION IMAGING: that these customers want it regardless of the channel they choose, be it telephone, Web self-service, e-mail, retail kiosk, or chat. The logical question a company should ask itself is how it can provide customers with direct access to the knowledge they are looking for when that data may be residing in a variety of places. For example, product specifications, technical support, billing questions, and pricing and policy information can all be found in any number of places, such as CRM databases; legacy
9/4/2009

Financial Reporting—Who Needs It?
Solid financial reporting applications are as different from run-of-the-mill reporting tools as financial accountancy is from bookkeeping. Organizations routinely use common reporting tools for management accounting. But financial reporting applications can elaborate financial statements for external users, helping organizations to share information as necessary and comply with disclosure requirements. TEC analyst Jorge García discusses the benefits of financial reporting tools.

IT EVENT RESOLUTION IMAGING: of data. But when it comes to extracting insight from this data, many organizations that still rely on common tools might be unable to deliver the right information to the right people, or might be exerting excessive efforts to accomplish the task. These organizations should consider a financial reporting tool—which could give them the means to generate more valuable information to support the decision-making process of an organization, to comply with specific regulations, and to improve performance.
6/14/2011 4:13:00 PM

JDA Portfolio: For the Retail IndustryPart One: Event Summary
From how to price and promote products to how to optimize profits, JDA Portfolio tries to create that perfect

IT EVENT RESOLUTION IMAGING: 2004.1 product suite, and it also discussed the direction of the next-generation product dubbed PortfolioEnabled, as noted earlier. The unveiled product set should help retailers and their suppliers to optimally plan and execute the selection, quantification, assortment, procurement and placement of finished goods at the POS. From how to price and promote products to how to optimize profits, JDA Portfolio tries to create that perfect moment of truth —when the right product at the right price is at the
12/27/2004

Beating IT Recession Blues
IT spending is often an issue for companies, but in difficult economic times it’s even more important to see what benefit IT can bring to the business. But IT investments are most effective when they improve business performance. Find out the degree to which organizations in the United Kingdom (UK) understand what IT is doing for their businesses, and in particular how some companies measure this and benefit from it.

IT EVENT RESOLUTION IMAGING: Beating IT Recession Blues Beating IT Recession Blues Source: Quocirca Ltd Document Type: White Paper Description: IT spending is often an issue for companies, but in difficult economic times it’s even more important to see what benefit IT can bring to the business. But IT investments are most effective when they improve business performance. Find out the degree to which organizations in the United Kingdom (UK) understand what IT is doing for their businesses, and in particular how some companies
4/17/2009 7:11:00 AM

Coming to Grips with IT Risk
Some executives say the greatest risk to any large company is IT failure. IT applications routinely support critical processes throughout a business: customer service, invoicing, payroll, regulatory compliance, and more. With so much depending on IT, any disruption can be ruinous. But amazingly, many companies don’t have sound IT risk management processes in place. Find out how investing in IT reduces your security risk.

IT EVENT RESOLUTION IMAGING: Coming to Grips with IT Risk Coming to Grips with IT Risk Source: SAP Document Type: White Paper Description: Some executives say the greatest risk to any large company is IT failure. IT applications routinely support critical processes throughout a business: customer service, invoicing, payroll, regulatory compliance, and more. With so much depending on IT, any disruption can be ruinous. But amazingly, many companies don’t have sound IT risk management processes in place. Find out how investing in IT
10/24/2008 1:28:00 PM

Retaining your IT staff
By surveying two hundred IT professionals direct, IntaPeople has been fortunate enough to gain an insight into some of the measures bosses can take to keep their IT staff happy. This white paper aims to explore some of these expectations so that companies can curb what is often a merry-go-round of IT staff, and concentrate on shaping the future of their business instead.

IT EVENT RESOLUTION IMAGING: Retaining your IT staff Retaining your IT staff Source: IntaPeople Document Type: White Paper Description: By surveying two hundred IT professionals direct, IntaPeople has been fortunate enough to gain an insight into some of the measures bosses can take to keep their IT staff happy. This white paper aims to explore some of these expectations so that companies can curb what is often a merry-go-round of IT staff, and concentrate on shaping the future of their business instead. Retaining your IT staff
11/5/2010 6:58:00 AM

Reduce IT Procurement Time And Risk
All one has to do to get with the best product at the best price is to identify every requirement, find a product that meets all of the criteria, negotiate the best price and get it all done before the product becomes obsolete or the supplier goes out of business. Many successful and not so successful selections have been made. Learn from those efforts and remove time and risk from your next selection.

IT EVENT RESOLUTION IMAGING: Reduce IT Procurement Time And Risk Reduce IT Procurement Time And Risk J. Dowling - March 12, 2001 Read Comments J. Dowling - March 12, 2001 Introduction   All one has to do to get the best product at the best price is to identify every requirement, find a product that meets all of the criteria, negotiate the best price and get it all done before the product becomes obsolete or the supplier goes out of business. Many successful and not so successful selections have been made. Learn from those efforts
3/12/2001

Rewrite or Wrap-Around Old Software? Part One: Event Summary
Product architecture is going to do much more than simply provide the technical functionality, the user interface (UI)/presentation, and the platform support. It is going to determine whether a product is going to endure, whether it will scale to a large number of users, and whether it will be able to incorporate emerging technologies, all in order to accommodate increasingly evolving user requirements.

IT EVENT RESOLUTION IMAGING: for the nimblest companies. It appears that a large number of manufacturing enterprises within the lower-end of the market have yet to deploy an enterprise package, particularly in emerging markets. Some of them have cited being intimidated by the complexity of enterprise resource planning (ERP) and associated enterprise applications as deterrence of implementing one so far. Still, like their bigger counterparts, smaller enterprises also have to efficiently run and expand their operations while
6/7/2004


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