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PPM for Internal Departments
A business practice that assists organizations to align their portfolio of projects with their business strategy. Typically IT departments employ an IT governance framework to ensure that their PPM...
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Documents related to » it enhancing investment decisions


IT Investment Decision Making: Getting to
Many technology sales cycles get bogged down in the IT department. But while it is unlikely that a sale will get anywhere without IT management buy-in, IT

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Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation
Interaction center managers must deliver greater value on smaller budgets. But you can’t simply cut costs and services, or your customers won’t remain satisfied

it enhancing investment decisions  communications and back-office interactions, it is well maintained and integrated. Thus, CRM data can provide great detail, timeliness, accuracy, and consistency. Moreover, by using CRM , modeling the specific skills and qualifications of IC agents can take place outside of a standard HR organizational model. This helps ensure up-to-date details about agent capabilities for handling general interactions as well as those specific to marketing, sales, and service campaigns. Above all, CRM is a single Read More...
The Impact of IT Service on Business Process Management
There are potential benefits of operating business process management (BPM) side-by-side with business service management (BSM). BPM and BSM are emerging

it enhancing investment decisions  ImprovementBusiness-IT AlignmentBusiness Value of IT Utility ComputingOn-Demand ComputingGrid Computingrocess Service Level Agreements Contents About this Document Management Summary Business Process Management Business Service Management Enhancing BPM with BSM FuegoBPM Centauri Business Service Manager Provisioning IT Service in the Agile Enterprise Summary About this Document This white paper describes the benefits of operating business process management (BPM) side-byside with business service Read More...
Lean IT Governance: The Most Realistic and Attainable Approach to IT Governance
The most realistic and attainable approach to IT governance is a

it enhancing investment decisions  IT enhances organizational performance. IT projects such as implementing applications, integrating systems and enhancing telecommunications can dramatically lower costs, create competitive advantage and increase customer satisfaction. For IT to be considered a high performer, IT project performance must be high. Continuously improving IT project performance is a two-fold effort. First, IT managers must prioritize projects relative to anticipated outcomes, and relative to IT’s capacity to execute the Read More...
Service Delivery Innovation: Creating Client Value and Enhancing Profitability
The rules for success in today’s fiercely competitive market are constantly changing. Through service delivery innovation, a company can differentiate itself

it enhancing investment decisions  from service delivery innovation. It concludes by listing key operating and financial metrics that can measure the value created for firms when they commit their strategies to ongoing service delivery innovation. DRIVING FORCES Faced with increasingly sophisticated clients, market globalization, and evolving technology, professional services firms must evaluate their business models to ensure that they can deliver the greatest value to every client on every project. If firms continue to do business as Read More...
Elitser IT Solutions India
For over eight years, Elitser IT Solutions India, formerly known as Java Softech, has provided business solutions and technology-based services to its customers

it enhancing investment decisions  IT Solutions India For over eight years, Elitser IT Solutions India, formerly known as Java Softech, has provided business solutions and technology-based services to its customers around the world. The company offers on-site, off-site, and offshore development models, and has developed and deployed enterprise solutions for the healthcare, banking, finance and education sectors. Elitser IT is headquartered in Singapore, with a development center in Hyderabad, India, and offices in the United States Read More...
HR Analytics: Driving Return on Human Capital Investment
Organizations may be supported by workforce analytics to drive return on human capital investment today and into the future and to see the value the workforce

it enhancing investment decisions  Driving Return on Human Capital Investment Organizations may be supported by workforce analytics to drive return on human capital investment today and into the future and to see the value the workforce delivers to organizational performance. This paper will introduces a human resources (HR) analytics offering and show how the increased power of having metrics and analytic insight can align core HR business processes with organizational goals and strategies.By downloading this document, you agree to Read More...
The Benefits of Focusing on a Niche and Serving it Well: EcFood - A Dot-com Making It
ecFood is a strategic sourcing vendor focused on the industrial food market. Its recent financial results prove that being highly focused can bring value to

it enhancing investment decisions  a Niche and Serving it Well: EcFood - A Dot-com Making It Event Summary Food and beverage industry strategic sourcing vendor ecFood , recently announced exceptional results for 2001 with dramatic increases in revenue, gross margin, transaction volume, customer acquisition and services. The privately held company closed out the year with record-breaking performance, including an 815% increase in gross margin from 2000 and revenue of $37.6 million. ecFood also acquired a major dairy industry purchasing Read More...
Building Your Business Case for Best-practice IT Services Delivery
Whether it’s for an in-house delivery model or an on-demand model, a business case needs to justify the total value of a solution. This ensures that the

it enhancing investment decisions  Business Case for Best-practice IT Services Delivery Whether it’s for an in-house delivery model or an on-demand model, a business case needs to justify the total value of a solution. This ensures that the selected delivery model will help reduce operational costs and drive continuous value from IT investments. Learn how to properly prepare a business case that includes a total cost of ownership (TCO) analysis to assess both cost impacts and line-of-business impacts. Read More...
Making the Right Decisions with SCOR
In the relentless search for ever-improving returns on investment and market competitiveness, some of the world’s biggest corporations are applying a model

it enhancing investment decisions  derived from practitioners'' experience. It is entirely vendor and technology independent and is the only real independent in-depth reference model for the complete supply chain of all companies. The SCOR model is organized around five key management processes: Plan, Source, Make, Deliver and Return. Each of these processes is examined on three levels of detail. The first level is strategic, what the company wants from each process area. The second level maps out exactly what is currently happening within Read More...
Why CRM Software is a Smart Investment in a down Economy
Find out more about why CRM is such a smart and timely investment for your small or midsized business in the white paper, crm: a business imperativ...

it enhancing investment decisions  a down Economy Is it really possible to grow your company during an economic downturn—and still cut costs? Fortunately, the answer is yes—and there''s no better way to do it than with the right customer relationship management (CRM) software. By its very nature, CRM is one of the only technologies that can both increase your company''s revenues and reduce its costs . And that''s a pretty good combination during tough economic times. Find out more about why CRM is such a smart and timely investment for Read More...
Enhancing Internationalization Productivity
Technology companies with global objectives understand the importance of software internationalization (“i18n”) as they juggle localization requirements. But

it enhancing investment decisions  Internationalization Productivity Technology companies with global objectives understand the importance of software internationalization (“i18n”) as they juggle localization requirements. But they struggle with the complexity and other challenges of code that’s typically not designed for every overseas market. This document discusses how software productivity tools designed to support i18n project teams can yield better global business results. Read More...
Retaining your IT staff
By surveying two hundred IT professionals direct, IntaPeople has been fortunate enough to gain an insight into some of the measures bosses can take to keep

it enhancing investment decisions  your IT staff By surveying two hundred IT professionals direct, IntaPeople has been fortunate enough to gain an insight into some of the measures bosses can take to keep their IT staff happy. This white paper aims to explore some of these expectations so that companies can curb what is often a merry-go-round of IT staff, and concentrate on shaping the future of their business instead. Read More...
Proactive IT Triage for Sarbanes-Oxley Compliance
When it comes to Sarbanes-Oxley compliance, most IT organizations do not lack measurement data—in fact, they’re buried in it! What they need are effective ways

it enhancing investment decisions  IT Triage for Sarbanes-Oxley Compliance When it comes to Sarbanes-Oxley compliance, most IT organizations do not lack measurement data—in fact, they’re buried in it! What they need are effective ways to put these measurements into the context of critical business services, establish baselines for every layer of every component, and proactively communicate which layer of which component is the root cause of any abnormality. Read More...
The Consumer IT Revolution
With the consumerization of information technology (IT), employees are bringing insights and experiences into the workplace, sharing pioneering technology, and

it enhancing investment decisions  Consumer IT Revolution With the consumerization of information technology (IT), employees are bringing insights and experiences into the workplace, sharing pioneering technology, and driving business innovation. This report based on a survey of 100 global C-level executives delves into various aspects of the consumer IT revolution. The study findings indicate that it is having a positive impact on both businesses (employers) and internal consumers (employees). Read More...

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