A balanced scorecard is a measurement system for management that provides real insight into the status of a business or some part of it. Developed by Kaplan and Norton in the early 1990s, balanced scorecards provide a control system that helps ensure the right balance between different, and often times conflicting, perspectives. For example, an insurance company may increase profitability by offering incentives to claims assessors for taking a tough stance on payout, but will soon find dissatisfaction among its clients that may lead to lost business. Scorecards help ensure this balance and are an improvement over more traditional single dimension approaches that tend to be based purely on expense management and business growth.
it cost data breach
be used to measure IT service quality, drive cost reduction, and improve service quality in critical-to-quality areas. In addition, by translating IT service quality details into business value , they become part of the frontline service offering and a major competitive weapon in the fight to win new business. Competitive edge is achieved in three key areas: Scorecards allow IT business value to be expressed in terms directly relevant to the client''s business strategy. A common understanding of value