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Documents related to » it corresponding resolution event


Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

IT CORRESPONDING RESOLUTION EVENT: efficiency, competency, and profitability. It does so by providing an environment in which companies can, more quickly and cost-effectively, create a company-wide knowledge base to store and index documents and to more accurately search for the answers to user questions. Currently, the key trends in KM tools enable companies to perform the following: 1) target their online information to reflect what is most likely to interest customers, and 2) maintain online forums where customers can share amongst
12/12/2007

The Importance of Component Event Management in a PLM Strategy
The Importance of Component Event Management in a PLM Strategy. Documents and Other Software Package to Use In Your Complex System Related To The Importance of Component Event Management in a PLM Strategy. Component event management promises an answer. Component event management is a methodology to systematically detect and resolve component events in the most timely and efficient manner possible. This paper will introduce the philosophy of component event management and introduce a new category of software that is being developed to help implement this concept and improve business performance.

IT CORRESPONDING RESOLUTION EVENT: (RoHS / WEEE) growing, it is becoming more difficult to manage the lifecycle of products that rely on the components inside. The impact of the product-component lifecycle disconnect is that manufacturers must expect and accommodate disruptions in component lifecycles during the active life of their products. This disruption can result in significant costs to the business, as well as significant lost opportunities. These costs can take many forms. In the extreme case, a component change could result in a
5/25/2005 10:37:00 AM

Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

IT CORRESPONDING RESOLUTION EVENT: costly and inefficient, but it also creates a great deal of customer dissatisfaction, annoyance, and ultimately, defection. By implementing a unified solution to market more than one product to the right customers, the service company should be able to improve revenues while driving down the costs—and retaining customers. The second key factor is that the CRM application should provide companies with the ability to customize their solution to address their unique business needs and evolving external
12/7/2007

Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

IT CORRESPONDING RESOLUTION EVENT: RightNow Technologies Document Type: White Paper Description: For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading. Zero Contact Resolution: How to Keep Customers and Build Great Brands
4/2/2007 5:04:00 PM

Delivery Architecture - What it Means...
Once we cross the border of the enterprise, traditional enterprise-centric systems fail to provide visibility or a way to understand and act, all in sync with our supply chain partners. This is why the delivery architecture of an application is critical, especially for addressing multi-enterprise interactions.

IT CORRESPONDING RESOLUTION EVENT: Delivery Architecture - What it Means... Delivery Architecture - What it Means... Lucy West - June 28, 2005 Read Comments Introduction By now we hope you have been reading last issue s articles Remapping the Supply Chain Universe and Mapping the End-to-End Supply Chain Process , as well as this issue s Assessing Supply Chain Performance . These will be prerequisites for understanding the delivery architecture. In those articles we discussed the externalization of the business process—across multiple
6/28/2005

Event - Driven Optimization: A New Model for Supply Chain Execution in the Retail Industry
As retailers strive to reduce inventories and manage working capital more effectively, they need to streamline processes throughout the supply chain to provide goods when needed and to maintain their tight margins. Learn how event-driven optimization (EDO) can overcome unexpected disruptions to the flow of goods.

IT CORRESPONDING RESOLUTION EVENT: Catalyst International Document Type: White Paper Description: As retailers strive to reduce inventories and manage working capital more effectively, they need to streamline processes throughout the supply chain to provide goods when needed and to maintain their tight margins. Learn how event-driven optimization (EDO) can overcome unexpected disruptions to the flow of goods. Event - Driven Optimization: A New Model for Supply Chain Execution in the Retail Industry style= border-width:0px; />  
4/29/2005 9:33:00 AM

Microsoft Analyst Event Part One: What’s New for Fall 2012 » The TEC Blog
the “sharing” feature, as it is a pain in the neck for me to currently share my blog posts on Twitter or Facebook from TEC ’s blog site. First, I have to go to  bit.ly or a similar site to shorten the URL and copy and paste it. Then, I have to either memorize my title or copy and paste it into another window in order to compile a tweet before I share it. This is almost impossible to do on the iPad, and is quite cumbersome even on my Macbook laptop. Still, there are many more basic users than power

IT CORRESPONDING RESOLUTION EVENT: CRM, ERP, FAE, ipad, Microsoft Analyst Event, microsoft dynamics, Microsoft Office, microsoft store, perceptive pixel, retail, surface, windows 8, xbox kinect, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
10-12-2012

Bridging the IT Talent Gap
Recruiting IT talent to insurance companies has never been easy—but today, demographic pressures make the task of IT staffing even harder, as IT professionals retire and fewer new graduates become available to fill the positions. IT outsourcing may not offer the help you seek. To make sure your company can survive and prosper, learn how to find ways to hire qualified IT staff, and keep the IT staff you already have.

IT CORRESPONDING RESOLUTION EVENT: Bridging the IT Talent Gap Bridging the IT Talent Gap Source: SAP Document Type: White Paper Description: Recruiting IT talent to insurance companies has never been easy—but today, demographic pressures make the task of IT staffing even harder, as IT professionals retire and fewer new graduates become available to fill the positions. IT outsourcing may not offer the help you seek. To make sure your company can survive and prosper, learn how to find ways to hire qualified IT staff, and keep the IT staff
9/29/2008 11:05:00 AM

Why IT Does Matter in BPO
IT plays a critical role in any outsourcing effort. Organizations engaged in or pursuing business process outsourcing (BPO) must ensure that they truly understand the capabilities of their existing software environment, as well as the capabilities of candidate BPO service providers. Embedding IT requirements and capabilities from the start will thus improve the likelihood of success for any BPO endeavor.

IT CORRESPONDING RESOLUTION EVENT: Why IT Does Matter in BPO Why IT Does Matter in BPO Source: EquaTerra Document Type: White Paper Description: IT plays a critical role in any outsourcing effort. Organizations engaged in or pursuing business process outsourcing (BPO) must ensure that they truly understand the capabilities of their existing software environment, as well as the capabilities of candidate BPO service providers. Embedding IT requirements and capabilities from the start will thus improve the likelihood of success for any BPO
11/8/2006 10:34:00 AM

Oracle Further Orchestrates Its SOA ForaysPart One: Event Summary and Market Impact
Although its service-oriented architecture-based platform and enterprise solutions will not likely be

IT CORRESPONDING RESOLUTION EVENT: gained technology to make it easier for organizations to orchestrate Web services and automate business processes. Oracle s integration solution aims at enabling organizations to deploy open and flexible business processes that leverage existing information technology (IT) assets to adapt to changing business demands. Building on the existing BPM and Web services capabilities of Oracle Application Server 10g , Oracle now boasts possibly the most complete integration solution. This solution includes Web
3/14/2005

Smaller Vendors Can Still Provide Relevant Business SystemsPart One: Event Summary
If Relevant Business Systems deliberately wanted to maintain its astute enterprise system as one of the best-kept secrets in the A&D and government contracting manufacturing markets, it has certainly succeeded. However, given a growing horde of viable solutions from larger and more renowned vendors, the company will have to spread the word much more aggressively from now on, while trying to stay outside its bigger competitors'

IT CORRESPONDING RESOLUTION EVENT: New Wave Research announced it has completed implementation of Relevant Business System s enterprise software. New Wave Research is a fifteen-year-old, privately held firm that manufactures and services laser-based systems for the microelectronics and analytical instrumentation industries. The company operates several divisions, has plants in California and Montana, and is in the process of integrating operations in Europe and Asia. New Wave s business model especially called for advanced functionality
1/24/2005


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