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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 it corresponding resolution event

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Supply Chain Event Management Software Evaluation Report

Supply chain event management or supply chain network systems are a class of solutions designed to monitor, notify, analyze, measure, and control business process and execution types of activities. 

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Documents related to » it corresponding resolution event

Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

it corresponding resolution event  IT Event Processing | IT Corresponding Resolution Event | IT Tactical Event Resolution | IT Event Resolution Step | IT Event Resolution Include Biases | IT Integrating Event Resolution | IT Event Resolution Dependent | IT Rate IT Event Resolution | IT Highest-Resolution Model | IT Meeting Event Resolution | IT Detect Individual Events | IT Single-event Resolution | IT Just-in-time Event Resolution | IT Event Resolution Imaging | IT Technology Event Resolution | IT Event Resolution Imaging Learning | IT Read More

Elusive Profits, Expensive Mistakes: the Pitfalls of Overseas Sourcing


Extending supply lines overseas brings new commercial and operational challenges that are far more complex than ever before. Enterprises are exposed to an entirely new universe of costs and liabilities, operations, and resource and management needs. Next generation global cost control systems can help organizations overcome these challenges. These systems help enterprises understand the real time cost impacts and financial liabilities of global sourcing initiatives--while protecting profits.

it corresponding resolution event  more timely basis. Since it is hosted by the technology vendor, with the functionality delivered over the Internet, the system also can be implemented faster, exposes the enterprise to less risk, and requires a smaller investment to get started. The takeaway: With these new network platforms, unified data hubs and on-demand software services, the notion of as is reporting or actual cost tracking is far less complex and far more accurate than past practices which attempted to kluge together Read More

Geac Hopes To See System21 Shine Again Like 'Aurora'


By stabilizing its financial situation and by focusing on customer service beyond reproach and on its major product’s collaborative enhancements, in part through acquisitions, Geac hopes to overcome a lingering general feeling that it had passed up an opportunity to be a top-notch applications vendor.

it corresponding resolution event  revenue continues to decline, it has returned to profitability and offers a modestly optimistic outlook for fiscal 2003. The results are merely attributable to various initiatives to restore profitability undertaken since a way back in 2000, including restructuring, divestitures and facility rationalization. Revenue for the year ended April 30, 2002, was Can$719.5 million, a 14% drop compared to Can$834.8 million in fiscal 2001. Excluding revenue attributable to the company''s publishing software Read More

Great Plains Taps The Web To Deliver Product Support


Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of service while increasing Great Plains’ operational efficiency. Here’s how Great Plains uses the web to augment its technical support services.

it corresponding resolution event  and CRM vendors, but it does put pressure on these vendors to enhance their customer support services. Great Plains states that one unique aspect of its service offering is its collaboration with partners. The company relies solely on partners to resell products, and has therefore expanded its collaboration with the partner channel to share information collected in the support process. When customers contact Great Plains support, the corresponding partner automatically receives e-mail with links to case Read More

Enterprise Information Management: Strategy, Best Practices, and Technologies on Your Path to Success


New data sources, unstructured data, and greater volumes of data than ever before are creating an information overload. Plus, customers’ demands for faster service stress front-office applications, while parallel demands from internal users place greater demands on back-office systems. Before you discover that your data quality has been rendered ineffective, consider adopting enterprise information management (EIM).

it corresponding resolution event  evolve with an organization, it is the EIM strategy. No other system employed by the business is more dynamic than its information systems. There are several reasons for this: The tremendous and continuous growth of data volumes; The rapid advance of information technology; The increased rate of new systems development efforts; The rise of external data sources, resulting from mergers and acquisitions and from partners and customers; Evolving data formats, including unstructured data; and An increased Read More

Zero Contact Resolution: How to Keep Customers and Build Great Brands


For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

it corresponding resolution event   Read More

Outsourcing--IT Infrastructure RFI/RFP Template


Employee Information, IT Facility and Data Center Operation, Distributed Technology Operation, Network and Communications Service, Business Continuity and Disaster Recovery, Security, Certifications and Accreditations, Client Experience, Business Flexibility

it corresponding resolution event  software solutions. This Outsourcing, IT Infrastructure Template can help you save time, control costs, and communicate clearly with vendors at nearly every stage of your Outsourcing--IT Infrastructure software selection projects. Features and functions included in this Outsourcing, IT Infrastructure Template: Employee Information IT Facility and Data Center Operation Distributed Technology Operation Network and Communications Service Business Continuity and Disaster Recovery Security Certifications and Read More

IT Governance and Project Portfolio Management: Vendor Delivers a Phase-based Approach


Although most vendors provide organizations with the project portfolio management tools to meet their objectives, few provide strategies to implement an IT governance framework successfully. Pacific Edge offers a three-stage approach to implementing IT governance, based on an organization's maturity.

it corresponding resolution event  to an organization''s established IT governance framework, or in a modular fashion meeting the needs to specific business processes (such as portfolio management or project management). The former scenario requires a well established governance framework, while the latter can only meet the partial needs of a less mature organization. In light of this, Pacific Edge has developed a unique approach to assisting a wide range of IT organizations with their specific PPM needs. Based in Seattle, Washington (US), Read More

Pund-IT, Inc.


Pund-IT provides analysis publications including market trend reports, white papers, commentary on breaking events, and a weekly newsletter. The company was founded by principal analyst Charles King.

it corresponding resolution event  IT, Inc. Pund-IT provides analysis publications including market trend reports, white papers, commentary on breaking events, and a weekly newsletter. The company was founded by principal analyst Charles King. Read More

NORRIQ Group’s Drink-IT Mixed-Mode Manufacturing (ERP) Certification Report


NORRIQ Group's Drink-IT solution is now TEC certified in the mixed-mode manufacturing (ERP) software solution space. Drink-IT is one of the only global ERP solutions designed specifically for the beverage industry, supporting the unique needs of beverage producers and manufacturers with additional extensive functionality on top of the Microsoft Dynamics NAV platform. Download the Drink-IT certification report now for product analysis, comparison with the average ERP for mixed-mode manufacturing solution, and in-depth analyst commentary.

it corresponding resolution event  Group’s Drink-IT Mixed-Mode Manufacturing (ERP) Certification Report NORRIQ Group''s Drink-IT solution is now TEC certified in the mixed-mode manufacturing (ERP) software solution space. Drink-IT is one of the only global ERP solutions designed specifically for the beverage industry, supporting the unique needs of beverage producers and manufacturers with additional extensive functionality on top of the Microsoft Dynamics NAV platform. Download the Drink-IT certification report now for product Read More

A Business Risk Approach to IT Governance


As corporate IT infrastructure increases in size and complexity, corporations are recognizing the need for a better mechanism for assessing IT’s role and alignment to the key corporate initiatives. What began as a series of best practices has evolved into the field known as IT governance. This white paper is for business and technical people and introduces the key concepts and challenges with IT governance and the IT governance solution provided by IBM.

it corresponding resolution event  Business Risk Approach to IT Governance As corporate IT infrastructure increases in size and complexity, corporations are recognizing the need for a better mechanism for assessing IT’s role and alignment to the key corporate initiatives. What began as a series of best practices has evolved into the field known as IT governance. This white paper is for business and technical people and introduces the key concepts and challenges with IT governance and the IT governance solution provided by IBM. Read More

IT Management and Development


The IT management and development business area focuses on developing the tools and resources required to understand, use, and manage IT infrastructure in order to help companies enhance their operational, tactical, and strategic capabilities. Tools for IT management and development can help companies control and measure the quality and effectiveness of their IT infrastructures, and manage software and hardware development tasks.

Challenges related to IT management and development revolve around the need for continuous research to improve products and technologies; the need to improve business and service models to increase return on investment (ROI); and, if necessary, the need to outsource IT management and development to nearshore and offshore destinations.

it corresponding resolution event  Management and Development The IT management and development business area focuses on developing the tools and resources required to understand, use, and manage IT infrastructure in order to help companies enhance their operational, tactical, and strategic capabilities. Tools for IT management and development can help companies control and measure the quality and effectiveness of their IT infrastructures, and manage software and hardware development tasks. Challenges related to IT management and Read More

Retaining your IT staff


By surveying two hundred IT professionals direct, IntaPeople has been fortunate enough to gain an insight into some of the measures bosses can take to keep their IT staff happy. This white paper aims to explore some of these expectations so that companies can curb what is often a merry-go-round of IT staff, and concentrate on shaping the future of their business instead.

it corresponding resolution event  your IT staff By surveying two hundred IT professionals direct, IntaPeople has been fortunate enough to gain an insight into some of the measures bosses can take to keep their IT staff happy. This white paper aims to explore some of these expectations so that companies can curb what is often a merry-go-round of IT staff, and concentrate on shaping the future of their business instead. Read More

Top Five Must Haves for MSPs Adding IT Monitoring and Security Services


Managed service providers (MSPs) are prioritizing the delivery of IT monitoring and security services, as enterprises make big investments to avoid being the next Target-like headline. Industry association CompTIA surveyed MSPs, finding that 37 percent of respondents say that security will be an even higher priority two years from now.

How should MSPs deploy these services most effectively? One method is to take a platform approach for integrated IT monitoring and security services in order to add high-margin services to an enterprise’s portfolio. These actions include reducing deployment costs, consolidating monitoring consoles, moving to high-value and high-margin services, and alerting customers to potential security problems.

This document outlines five “must-haves” for MSPs that are considering adding IT monitoring and security services.

it corresponding resolution event  Haves for MSPs Adding IT Monitoring and Security Services Managed service providers (MSPs) are prioritizing the delivery of IT monitoring and security services, as enterprises make big investments to avoid being the next Target-like headline. Industry association CompTIA surveyed MSPs, finding that 37 percent of respondents say that security will be an even higher priority two years from now. How should MSPs deploy these services most effectively? One method is to take a platform approach for integrated Read More

It Isn't the Fall, It's the Sudden Stop


Skillful management of transitions is essential for IT professionals. It is not simple and it not recognized when it is done right, but when done wrong, the noise of the sudden stop rings in everyone's ears for a long time.

it corresponding resolution event  It''s the Sudden Stop It Isn''t the Fall, It''s the Sudden Stop James F. Dowling - January 10, 2002 Introduction A multinational manufacturing company spent more than a year identifying a strategic acquisition of four divisions from a competitor. They performed a detailed examination of finances, products, customers and core design and manufacturing resources. After an additional three months of work obtaining clearance from shareholders and the Italian, German, French and United States governments, the Read More