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Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

it business relationship management  customer-facing processes is that it should offer organizations the ability to adapt to customer and market changes, since most traditional enterprise CRM offerings require users to write lots of expensive, time-consuming custom code as part of their deployment. This often creates many problems, starting with most customers finding that by the time they have completed the development cycle and are ready to roll out the software, something in their business has yet again changed (such as a new, fierce Read More
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » it business relationship management


Supplier Relationship Management: Benefits and Challenges
Properly implemented supplier relationship management solutions can help companies overcome some of today's business challenges by allowing them to restructure

it business relationship management  supplier. At this stage, it is preferable to have a uniform business process already established. A company and its suppliers may be part of a larger chain, major suppliers may have their own business process, and smaller companies may not be willing to commit to the terms and conditions that are required. Evaluating and preparing the supply chain is a long process that may take a few years to accomplish. Once the objectives and strategic goals are established, appropriate business processes must be Read More
Business Process Management: How to Orchestrate Your Business
Business process management (BPM), having evolved over the past fifteen years, has finally reached a level of maturity where vendors are now abolishing

it business relationship management  confusion in the past. It can be mistaken for business process modeling, which is a subset of the more evolved business process management. It is important to note the distinction between the two. Business process modeling is issued solely for the graphical representation of the workflow, which can be either information or an actual document in a business process. Business process management is the definition of the process as a whole, including EAI, business process modeling, workflow, and even B2B Read More
The Impact of IT Service on Business Process Management
There are potential benefits of operating business process management (BPM) side-by-side with business service management (BSM). BPM and BSM are emerging

it business relationship management  about the impact of IT on the business , allows an organization to align IT with the business, and continuously optimizes IT services in order to deliver effective IT-dependent business processes; BPM provides BSM with information about the business demand for IT services which becomes key in provisioning IT services as organizations prepare for on-demand utility computing scenarios. This white paper is intended for managers interested in implementing robust BPM solutions in ITdependent business Read More
Customer Relationship Management for IT Professionals
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a series of conversations and

it business relationship management  A satisfying relationship between IT and line of business is maintained through ongoing dialogue that is meaningful to both parties. The discipline of Conversations for Alignment, a title for a simple technique for making and managing commitments, enables such a dialogue. My consulting group and I have done a good deal of research into what makes a strong supplier/customer relationship. The bottom line is trust. However, trust needs to be earned through a series of conversations and commitments that Read More
Intellicus Enterprise Reporting and Business Insights Platform (V7.0) Business Intelligence Certification Report
Intellicus Enterprise Reporting and Business Insights Platform Version 7.0 (Intellicus) has been TEC Certified as a business intelligence solution. Intellicus's

it business relationship management  for information workers, aiding with data analysis, enterprise reporting, and decision support tasks within any type of organization. Certification ensures that Intellicus has demonstrated the platform's support for select real-world business processes, and that TEC analysts have reviewed the product's functionality against known benchmarks. Download the Intellicus certification report now for product analysis and in-depth analyst commentary. Read More
Performance Management-What the Mid-market Can Learn from Large Enterprises
Performance management allows companies to align business activity with corporate objectives. This research examines the different levels of business

it business relationship management  companies to align business activity with corporate objectives. This research examines the different levels of business performance achieved by mid-market companies compared with larger firms, as well as the differences in strategy, capabilities, and technologies used. Key recommendations are drawn for mid-market businesses to increase the value they derive from performance management. Read More
EMC Documentum: A Brief on Its Content Management Offerings in 2012
The EMC Documentum family of products covers a range of content management, case management, and governance applications, and plays to current shifts across the

it business relationship management  Documentum: A Brief on Its Content Management Offerings in 2012 The EMC Documentum family of products covers a range of content management, case management, and governance applications, and plays to current shifts across the information management landscape. In this report, TEC's director of knowledge services Josh Chalifour looks at the directions in which EMC is focusing its products and services, and how that relates to requirements you may have for your content management initiatives. Read More
SAP Business Suite, Powered by SAP HANA: Delivering Real-time Business Value
Becoming a real-time business requires managing daily business transactions of your core business processes in real time, and capturing data from new sources

it business relationship management  in-memory platform and how it can you help create new business value. Read More
Oracle Announces Transportation Management 6.3 and Oracle Global Trade Management 6.3
Oracle has announced the release of v6.3 of its Oracle Transportation Management (OTM) and Oracle Global Trade Management solutions.Oracle’s new

it business relationship management  release of v6.3 of its Oracle Transportation Management (OTM) and Oracle Global Trade Management  solutions. Oracle’s new Transportation Management release includes enhancements to: fleet management transportation sourcing , transportation business intelligence transportation operational planning rail transportation workflow and event management freight payment, billing, and claims document management customs management In this release is also mobile-enablement in the freight tender process, Read More
Driving SMB Efficiency with Business Intelligence
In the coming year, many companies will shift focus to business growth. However, continued economic volatility means that they will also need to keep costs in

it business relationship management  SMB Efficiency with Business Intelligence In the coming year, many companies will shift focus to business growth. However, continued economic volatility means that they will also need to keep costs in check to maintain healthy margins. Many small to medium businesses (SMBs) are investing in business intelligence (BI) solutions to assist with this effort. Find out what tools are necessary to provide BI and how a suite of BI tools can help SMBs improve efficiency. Read More
Business Process Overview: Business Intelligence
Increased global competition, pricing pressure, and the need to rationalize resources have made business and operational measurement vital on all organizational

it business relationship management  Business Intelligence Increased global competition, pricing pressure, and the need to rationalize resources have made business and operational measurement vital on all organizational levels. That’s why business intelligence and data warehousing tools are no longer only for the exclusive use of financial controllers. Instead, they are everyday tools across company divisions, giving relevant and efficient information overviews of all areas of responsibility. Read More
Tenrox Project Workforce Management Certification Report: Project Portfolio Management (PPM) for Internal Departments
Tenrox Project Workforce Management is now TEC Certified for online evaluation of PPM solutions in the Project and Process Management Evaluation Center. The

it business relationship management  organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More

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