IT has long been one of the best ways to address business challenges. Yet significant obstacles at the level of IT infrastructure stand in the way. Siloed IT operations and rigid IT management processes can impede business agility. When IT partners with the business to act less as a technology provider and more as a service provider, business objectives can be achieved more efficiently and cost-effectively. Find out how.
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resource availability and constraints. IT also needs a way to capture business needs, translate the business needs into technical requirements, and build and implement solutions that help the business execute on strategy. These solutions, running on a day-to-day basis, need to be monitored, maintained, and supported in a cost-effective manner throughout the application life cycle. Finally, to ensure the highest levels of quality on an ongoing basis, IT needs to monitor performance in the context of