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Documents related to » it availability management


Aligning Business with IT through IT Portfolio Management and IT Governance
When business uncertainties are frequent and compliance with regulations is mandatory, it can be a challenge to keep information technology (IT) synchronized

it availability management  Viability: Vendor viability if it is a COTS product or requires specific support from a third party vendor Disaster Recovery: Is the application an integral part of the disaster recovery plan Resource Availability : Is there a dearth of resources in the industry Technology viability: Is the technology outdated or will get outdated in the near future.   THE IMPORTANCE OF AN OPTIMIZED APPLICATION INVENTORY The application inventory acts as a quick reference for the organization providing an insight of the Read More...
The 12 Pitfalls of IT Systems Management
Availability and performance of mission-critical applications is no longer a luxury. If applications fail, or suffer from low performance levels, revenues and

it availability management  12 Pitfalls of IT Systems Management Availability and performance of mission-critical applications is no longer a luxury. If applications fail, or suffer from low performance levels, revenues and customers are lost. IT operations managers and administrators need to adopt both server monitoring and capacity planning solutions that can be quickly deployed, automate processes, and adapt to changing enterprise situations—without breaking IT budgets. Read More...
Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

it availability management  virtually anything. For example, it might represent a component, availability of a service, or the rate of assembly. Six Sigma translates a customer''s needs into separate tasks and defines the optimal specification for each, depending on how the tasks interact. Companies adopting Six Sigma spend time defining the process, measuring its performance against a valid ideal and then figure out how to eliminate any variation in the process. In general, the higher the number of Sigmas, the more consistent the Read More...
12 Pitfalls of IT Systems Management
The high availability and performance of mission-critical applications is no longer a luxury for companies; it’s a matter of business survival. If applications

it availability management  Pitfalls of IT Systems Management The high availability and performance of mission-critical applications is no longer a luxury for companies; it’s a matter of business survival. If applications fail—or deliver low performance levels—revenues and customers are lost. Learn about the benefits of adopting both server monitoring and capacity planning solutions that can quickly be deployed, automate processes, and adapt to change—without breaking IT budgets. Read More...
Improving IT Efficiency through Effective Print Management
The administration and management of printing can be time-consuming, often relying on manual processes. Many businesses are rethinking their approach to

it availability management  IT Efficiency through Effective Print Management The administration and management of printing can be time-consuming, often relying on manual processes. Many businesses are rethinking their approach to managing the print environment, by either adopting a managed service or implementing centralized print management tools. This can ensure the high availability, reliability and manageability of printing resources, while leaving IT staff free to focus on core activities. Read More...
Project Portfolio Management for Service Organizations: Bridging the Gap between Project Management and Operations
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller PSOs, best-of-breed vendors

it availability management  separate PSOs from internal IT departments. Although most PPM vendors offer functionality for both types of organizations, most PPM solutions do not address both sets of needs in their entirety. Consequently, a number of vendors competent in portfolio management and project management have repackaged themselves for internal IT departments, while numerous vendors that originated in the billing and financials software market have focused their efforts on the billable services sector, where they can provide Read More...
Alfanar IT Solutions-Enterprise Content Management
Alfanar IT, an information technology company operating in Saudi Arabia since 1995, in partnership with OpenText is providing enterprise content management (ECM

it availability management  IT Solutions-Enterprise Content Management Alfanar IT, an information technology company operating in Saudi Arabia since 1995, in partnership with OpenText is providing enterprise content management (ECM) solutions to both government and private sectors—two sectors undergoing rapid automation and thus in need of ECM solutions in Saudi Arabia. Read this paper to see how alfanar IT plans to address these market needs and the improvements expected with OpenText. Read More...
Competency Management: the Compass for Strategic Talent Management
This white paper examines how to use a competency-based approach to build behaviors, skills, and knowledge. It explains how to integrate competencies into all

it availability management  and succession planning. And it can match all of these key areas to the business needs. Competencies enable the talent management initiative to drive change and to align that change with strategic goals. Plus, competencies eliminate guesswork as to what types of skills, behaviors and knowledge are needed to meet strategic goals. This empowers the company to provide the right learning activities to the right employees and motivate and reward the right types of performance. This means that the business can Read More...
10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

it availability management  KM initiative within the IT help desk or customer contact center. Often KM practices relating to service and support can be defined as knowledge-powered problem resolution - using a knowledge base, knowledge sharing, collaboration and knowledge reuse to efficiently solve customer questions. Knowledge Management for Service and Support A successful knowledge management initiative within a help desk or call center can reduce agent training time and speed new employee ramp up. Knowledge-powered problem Read More...
New Realities of Retail Workforce Management: Myths versus Facts
With an economic recovery underway, retailers are leveraging workforce management (WFM) tools to help them address their most pressing needs—cost reduction

it availability management  Realities of Retail Workforce Management: Myths versus Facts With an economic recovery underway, retailers are leveraging workforce management (WFM) tools to help them address their most pressing needs—cost reduction, return on investment (ROI), and measurably improved performance—while instilling practices that will serve them tomorrow and beyond. Find out how market leaders are leveraging the considerable benefits of WFM systems to gain a significant competitive advantage. Read More...
Customer Relationship Management (CRM)
When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However

it availability management  a major role in facilitating effective relationship management among all parties involved. Read More...
Portfolio Management
Portfolio management provides insight into what is the best way to distribute resources among the various innovative options/projects to ensure that a maximum

it availability management  there is a good fit between the projects and the various strategic themes; and there is a good mix between the various types of projects. Read this paper to learn about the different approaches used n portfolio management. Read More...
Ultimus Adaptive BPM Suite 8.3 for Business Process Management Certification Report
Ultimus Adaptive BPM Suite 8.3 is TEC Certified for online evaluation of business process management (BPM) solutions in the Enterprise Resource Planning (ERP

it availability management  Adaptive BPM Suite 8.3 for Business Process Management Certification Report Ultimus Adaptive BPM Suite 8.3 is TEC Certified for online evaluation of business process management (BPM) solutions in the Enterprise Resource Planning (ERP) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and Read More...
Cash Management 101
Cash management is an essential business process all organizations must perform to survive. Though cash management uses automation for much of the “grunt” work,

it availability management  tight (at a minimum), it should be performed daily. Crucial to organizations'' successful cash management are the deals they make with their financial institutions for short-term placements and for borrowing funds. Unlike in other countries, in the United States, a bank account that is credited with deposits does not begin to earn deposit interest until three business days have passed. Furthermore, an American business account specifically may not be overdrawn, which necessitates cash management to be Read More...
Is ROI King In Evaluating IT Investments? Part 2. Measuring the Impact of IT Investments
If the underlying business assumptions change, the cash flow projections may be critically flawed but the KPI’s can still be relatively reliable indicators of

it availability management  ROI King In Evaluating IT Investments? Part 2. Measuring the Impact of IT Investments Measuring the Impact of IT Investments Ray Tucker, CFO of the $1.3 B adhesives manufacture H.B. Fuller, finds, We can''t really understand all of the benefits that will come from electronically enabling our business. We know that as we standardize on technologies we will grow our business. The benefits will probably come from places we don''t expect to see them . Tucker states that the problem with financial analysis of Read More...

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