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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 it automating event resolution

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Supply Chain Event Management Software Evaluation Report

Supply chain event management or supply chain network systems are a class of solutions designed to monitor, notify, analyze, measure, and control business process and execution types of activities. 

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Documents related to » it automating event resolution

Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

it automating event resolution  Improving Event Resolution | IT Automating Event Resolution | IT Event Resolution Invention | IT Optimization of Event Resolution | IT System Supported Optimization | IT Event Processing | IT Corresponding Resolution Event | IT Tactical Event Resolution | IT Event Resolution Step | IT Event Resolution Include Biases | IT Integrating Event Resolution | IT Event Resolution Dependent | IT Rate IT Event Resolution | IT Highest-Resolution Model | IT Meeting Event Resolution | IT Detect Individual Events | IT Read More

Progress Software Revs Up to Higher RPM via Savvion - Part 2


Part 1 of this series began to analyze the recent merger of Progress Software Corp. [NASDAQ: PRGS] and Savvion Inc. With this acquisition, Progress has made a large leap into the business process management (BPM) space, from which has been notably absent. The article asserted that Savvion BusinessManager 7.5 [evaluate this product] is one of the most mature BPM suites in the

it automating event resolution  interactions of many people, it needs special document management capabilities such as managing the loan documents, home inspection records, home insurance records, etc. All of these documents need to be reviewed and stored in order to make a decision on the loan, which makes the process document-centric. Savvion is able to manage the documents along the way and has the necessary functionality to  check in and check out the correct document versions  from the document repositories. These documents Read More

Salesforce.com Wants to Help You Transition to a Customer Company


Coincidentally or not, my industry analyst career started at about the same time that salesforce.com was founded, back in 1999. And boy, has the vocal cloud software company had an amazing transition over the years—once dismissed as a fad-like niche sales force automation (SFA) vendor with glorified contact management capabilities, salesforce.com is now a $3 billion (USD) enterprise software

it automating event resolution  announcements this year (and it is only April). Social.com is a self-service social advertising application for creating and automating social ad campaigns. Social.com, Radian6, and Buddy Media together make the aforementioned Marketing Cloud. The advertising capabilities come from the Brighter Option acquisition Buddy Media made a few months before salesforce.com acquired it. The social ad buying tool by Brighter Option has been integrated in Buddy Media for a while, but salesforce.com has since worked Read More

The Alignment-focused Organization


To close the gap between strategy, risk, and execution, companies need to build strategic alignment across all aspects of the business. Learn how your company can benefit from deploying strategy management software as part of a larger corporate performance management solution—encompassing business planning and consolidation, profitability and cost management, spend analytics, and governance, risk, and compliance.

it automating event resolution  foster an alignment-focused organization. It will also explore the value of deploying strategy management software as part of a larger corporate performance management solution that encompasses business planning and consolidation, profitability and cost management, spend analytics, and governance, risk, and compliance. UNDERSTANDING THE GAP BETWEEN STRATEGY AND EXECUTION OVERDEPENDENCE ON FINANCIAL METRICS Succeeding in today''s competitive business environment requires constant innovation and execution Read More

It’s About Process (or The Ability to Be Responsive)


Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations, particularly larger ones. TEC analyst PJ Jakovljevic takes you on a guided tour through workflow automation—or business process management (BPM)—and shows how these solutions can help ensure standardized adoption of processes, with highlights on several key BPM vendors.

it automating event resolution  process management (BPM) . It also tackled the similarities and subtle differences between the two related software categories. Microsoft , for example, informally demarcates the Microsoft Windows Workflow Foundation (WF) focus on internal processes from Microsoft BizTalk Server ''s external BPM use. Namely, the first tool (somewhat of a BizTalk spin-off) is used for automating processes within an enterprise (and its enterprise resource planning [ERP] system), whereas the latter is intended for Read More

It Pays to Understand the Total Cost of Ownership (TCO) for Mobile Computers


One of the first and seemingly simple questions that companies ask when making IT investments is “how much does it cost?” Many often find themselves wondering why—even after a successful implementation—their costs keep going up. When evaluating a mobile workforce automation project, companies should take the time to conduct a thorough total cost of ownership (TCO) analysis to detect hidden costs—and avoid nasty surprises.

it automating event resolution  companies ask when making IT investments is “how much does it cost?” Many often find themselves wondering why—even after a successful implementation—their costs keep going up. When evaluating a mobile workforce automation project, companies should take the time to conduct a thorough total cost of ownership (TCO) analysis to detect hidden costs—and avoid nasty surprises. Read More

What's Wrong With Application Software? - A Possible Solution? What Is It, Why And How Does It Fit Into Your Future


The series, 'What's Wrong With Application Software' explored key challenges found in enterprise applications and also discussed the characteristics of next generation architectures that would provide better support for applications. Once such solution, model based architectures, deserves to be on an enterprise's 'technologies to watch' list.

it automating event resolution  Why And How Does It Fit Into Your Future Introduction In the series, What''s Wrong With Application Software we explored key challenges found in enterprise applications. We also discussed the characteristics of next generation architectures that would provide better support for applications. While the series ran, we received a lot of feedback. The messages we received both validating the problems and pointing to some potential answers. A number of vendors are working on solutions (see What are vendors Read More

Automating Stimulus Fund Reporting


Tracking and reporting stimulus fund spending are difficult tasks for chief information officers (CIOs). The US government’s accountability demands are forcing organizations that are spending American Recovery and Reinvestment Act (ARRA) funds to analyze floods of data. Discover how automated ARRA reporting systems can help you comply with reporting requirements without excessive labor costs or data management headaches.

it automating event resolution  tight ARRA reporting deadlines, it also gives organizations much greater agility in decision making without high costs. Benefits of Automated ARRA Reporting Automated ARRA reporting provides organizations with many unique benefits: Extracts data from multiple sources, such as contracting and procurement, financial, federal grant, and service/utility sourcing systems Aggregates data into a single data universe using off-the-shelf configurations, reducing elaborate custom configuration Eliminates Read More

Zero Contact Resolution: How to Keep Customers and Build Great Brands


For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

it automating event resolution   Read More

Missing PDF Fonts: Why It Happens and What You Can Do About It


Fonts are the essential elements of any portable document format (PDF) file, but are often taken for granted by most readers. But what if you are a developer and fonts are missing? What should you do? Why does this happen? In the first of a two-part white paper series, explore some of the core PDF concepts, font technologies, and get an introduction to the problem of missing fonts in PDF documents.

it automating event resolution  PDF Fonts: Why It Happens and What You Can Do About It Portability is the cornerstone of the PDF. However, since its inception, the PDF’s foremost characteristic has been shaken by its own popularity and evolution. But what are the causes? Source : Amyuni Technologies Resources Related to Missing PDF Fonts: Why It Happens and What You Can Do About It : Portable Document Format (PDF) (Wikipedia) Missing PDF Fonts: Why It Happens and What You Can Do About It Portable Document Format is also known Read More

Microsoft Dynamics NAV with Drink-IT from NORRIQ Forms the IT Basis for Carlsberg’s Asian Expansion




it automating event resolution  from NORRIQ Forms the IT Basis for Carlsberg’s Asian Expansion Read More

Deliver Smarter Products and Services by Unifying Software Development and IT Operations


Unifying development and operations is a critical aspect of enabling a dynamic infrastructure—one that improves service, reduces cost, and manages risk to better meet the evolving challenges of today’s technology, application, and business environments. This white paper introduces a process and product framework to help organizations enable a more dynamic infrastructure for delivery of smarter products and services.

it automating event resolution  Unifying Software Development and IT Operations Unifying development and operations is a critical aspect of enabling a dynamic infrastructure—one that improves service, reduces cost, and manages risk to better meet the evolving challenges of today’s technology, application, and business environments. This white paper introduces a process and product framework to help organizations enable a more dynamic infrastructure for delivery of smarter products and services. BEGINLYX Read More

IT Project Risk Assessment


Information technology project risk often comes from non-technical aspects of the initiative. Assessing the impact of technology on people, management systems and other initiatives is essential to assure project success.

it automating event resolution  Project Risk Assessment IT Project Risk Assessment J. Dowling - August 22, 2002 Introduction   Information technology project risk often comes from non-technical aspects of the initiative. Assessing the impact of technology on people, management systems and other initiatives is essential to assure project success. We automate problems This department slogan was posted on my office door (the inside) for several months while I and other managers in the department struggled to break out of a string of Read More

Cutting IT and Application Support Costs


With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant proportion of the budget. Putting in place a coherent, adaptable learning culture helps to ensure your support costs are minimized and employees remain productive. But there is no one-size-fits-all model. To achieve maximum impact at minimum cost, a variety of tools and approaches aligned overall with company goals will be needed. But the reward is clear—a highly effective workforce that makes fewer costly mistakes, and has a vastly reduced reliance on your Help Desk.

it automating event resolution  IT and Application Support Costs With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant proportion of the budget. Putting in place a coherent, adaptable learning culture helps to ensure your support costs are minimized and employees remain productive. But there is no one-size-fits-all model. To achieve maximum impact at minimum cost, a variety of tools and approaches aligned overall with company Read More

Automating Incentive Plan Management


This report is based on in-depth interviews with users of compensation plan management systems at 3 banks, each with assets greater than US$50 billion. Read this report produced by Aite Group to explore:

  • the compensation plan challenges banks face,
  • how to overcome these challenges with automation, and
  • the resulting benefits.


it automating event resolution  based on in-depth interviews with users of compensation plan management systems at 3 banks, each with assets greater than US$50 billion. Read this report produced by Aite Group to explore: the compensation plan challenges banks face, how to overcome these challenges with automation, and the resulting benefits. BEGINLYX Read More