Universal Instruments Corporation, a leading capital equipment manufacturer, needed a flexible business solution to meet the challenges of globalization, and had to replace its legacy system. It used SAP for Industrial Machinery and Component, which is an integrated scalable solution and was able to enable global processes consistently throughout its geographical locations.
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in 21 countries. But it wasn’t always that way. “In the 1990s, things changed for us fairly rapidly,” says Jim Jacobson, director of information technology and system software at Universal. “In a matter of two quarters, our business was in China. We became a global company.” But there was a problem. The company didn’t have the processes to sustain its new business model. Expansion and acquisition resulted in an amalgamation of systems and processes that failed to scale in a way that could