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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 issue solving


Solving Your Classroom Management Challenges
There is strong evidence to suggest that classroom management is the most pressing challenge in US schools today. Many of the education problems we see

issue solving  report explores this growing issue and the developments that are driving it. It pinpoints diverse classrooms, the rise of the so-called “digital native,” and unprecedented, rapid shifts in culture as three of the principal problems that are making it difficult for educators to properly manage the contemporary classroom.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

HCIMS - Help Desk RFI/RFP Template

Issue Management, Inventory and Audit, Knowledge Management, and Product Technology 

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Xperia Executiv Solution Series


The Xperia EXECUTIV Solution Series takes an evolutionary step beyond helping your company run business better, by providing a flexible, targeted approach to solving the most critical issues impacting companies today. Years of customer-driven development have produced an extensive base of functionalities, proven to provide exceptional value and to enable companies to optimize operations and maintain profitability. Xperia matches the exact set of functionalities required to meet a company's most pressing business and technical needs. Morevoer, when needed, it is possible to extend the solution's capabilities to provide even greater value using web technology. Xperia offers a full suite of applications that will run a business seamlessly. The solutions include all aspects of customer service, such as order entry, inventory allocation, credits, returns, invoicing, sales-rep commissions, and quotas. Xperia is a full production suite of applications for the importer as well as the domestic manufacturer; it includes component inventory; purchasing; bill of material (BOM) with product specifications and full cost sheet analysis; planning capabilities (automatic forecasts as well as manual); work-order issue, tracking, and receiving; container creation; vessels; bill of lading; customs; and container tracking and receiving. All the systems are integrated with the financials and create automatic feeds. Xperia offers accounts payable, accounts receivable, general ledger, and letter of credit system as part of the financials. Additional system features include e-mail spooled file capabilities, history, security, and business-to-business (B2B) applications.  

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Ultimate Software to Integrate with LinkedIn


Ultimate Software announces the integration between UltiPro Recruiting and LinkedIn, with the overall ambition of bringing the industry one step closer to résumé-free recruiting.

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Call Center Protocols: Getting Problems Solved!


Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving skills, has referred to the company knowledge base (KB) for a possible solution, and is still unable to resolve the problem, the incident ticket is escalated to second level (L2) support, where CSAs have advanced training and more knowledge

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Differentiate Through Quality Using Exceptional Issue Management


Increase the quality of your goods and services, and watch customer satisfaction, regulatory compliance, and business success soar. Whether you sell goods or deliver services, high quality can be a differentiator for your business. A focus on quality lets partners and customers know that you care about serving them efficiently, solving problems, and earning their loyalty. Read this paper to learn about a quality issue management application to help you quickly identify, monitor, and analyze quality issues.

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Smart Software for Service-level Driven Forecasting


The issue of forecasting intermittent demand has been one that has plagued companies forever. Many very smart people have tried to tackle it; many vendors like to say they focus on it. Few vendors make it as singular a focus as Massachusetts-based Smart Software. Principals Charles Smart, Nelson Hartunian (Ph.D.), and Thomas Willemain(Ph.D.) have been studying the issue for almost 30 years, have

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ETO Manufacturers Issue a Challenge to ERP Vendors


Perhaps you may have not heard the term engineer-to-order (ETO) before, but perhaps your business is one of thousands that designs and builds custom equipment that is very precise, adheres to very specific tolerances, is highly technical, and produces low volume and, generally speaking, expensive products. Some examples of such products include ships, aircraft, production machinery, etc. The

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The Miracle in Detroit: Putting the ROI into ITIL


IT managers understand the difficulty of demonstrating returns on investment for technology projects. The issue is particularly acute for large multiphase deployments, such as IT infrastructure library (ITIL) implementations: massive projects which are hard to sell to management, and which promise returns many years in the future—after significant investment. So how do you get management to buy into your vision?

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Solving Supply Chain Pricing Complexities with Intelligent Rating


Supply chains come with their own challenges: new products and channels, demanding customers, changing markets, rising energy and labor costs, security issues, and government compliance—as well as internal pressures to cut costs. All this complexity is driving the need for more sophisticated transportation rating tools. Find out about the five components of "intelligent rating," and how it can improve your bottom line.

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Developing a Universal Approach to Cleansing Customer and Product Data


Data quality has always been an important issue for companies, and today it’s even more so. But are you up-to-date on current industry problems concerning data quality? Do you know how to address quality problems with customer, product, and other types of corporate data? Discover how data cleansing tools help improve data constancy and accuracy, and find out why you need an enterprise-wide approach to data management.

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Intel Faces 820 Chipset Problems (Again)


In the latest round of setbacks to beset Intel’s performance-oriented 820 chipset, the manufacturer announces a recall of nearly a million motherboards shipped in 1999 & 2000.

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