Back in April, I wrote about a consulting firm whose excellent service had earned it rave reviews from a client.
The secret to the firm’s success, it turned out, was pretty simple. Its consultants made sure they understood the client, they committed to the project, they kept their promises, and they followed up. In other words, that firm displayed a genuine commitment to excellence that can be
door, it’s the work environment that you create that keeps them there. John Kohos, president of Montreal-based Guardian Microsystems says that he presents his company “. . . almost as a club with employees (and customers) as ‘members’. It’s an attractive culture for serious people who enjoy what they do. A place where they can laugh together while they ‘own’ the tasks that they do.” That idea of ownership is worth highlighting. Smart, talented people bring good ideas to the table. Giving