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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 ip provider


10 Questions to Ask Your Hosted IP PBX Provider, before You Sign a Contract
Signing up for a hosted IP PBX provider is like signing up for cable TV; providers want to lock you into a long-term contract at terms that give them the most

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care & Billing RFI/RFP Template

General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products and Services, CATV Products and Services, IP Products and Services, EBPP Services, Technical Requirements  

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IP Phone Features That Will Make Your Life Better


Voice over Internet provider (VoIP) solutions are appealing for companies, but many haven’t yet discovered the perks of IP phones. Price is one factor in this hesitation—IP phones are often the highest cost component in migrating from a traditional system to VoIP. Learn how to identify the key features of IP phones and to ensure your employees can make proper use of them, so your employees’ working lives can be improved.

ip provider  to check. With an IP phone's enhanced voice mail, however, you can listen to your voice mail over the Internet using the Web interface of your VoIP service provider or receive your messages as email attachments. What's more, the media files can be saved for future access or archiving. Enhanced voice mail also allows you to be notified of new messages wherever you are, through your mobile phone or pager. Additionally, travelers can listen to their messages from any phone available. IP Video : It may not ea Read More

Your Guide to IP Telephony Implementation


How you decide to deploy and implement new Internet provider (IP) telephony infrastructure, as well as new applications or services to end users, will vary greatly based on the scope of the project and the degree of complexity involved. However, whether you are deploying to small remote offices or to large core sites, it is vital to establish standardized procedures.

ip provider  Guide to IP Telephony Implementation How you decide to deploy and implement new Internet provider (IP) telephony infrastructure, as well as new applications or services to end users, will vary greatly based on the scope of the project and the degree of complexity involved. However, whether you are deploying to small remote offices or to large core sites, it is vital to establish standardized procedures. Read More

7 Steps to a Successful IP Telephony Implementation


Enterprises of all sizes are adopting Internet protocol (IP) telephony for cost savings and productivity gains—but high quality voice service takes more than just buying the latest equipment. Is IP telephony right for your organization and your network? Get the straight facts from an industry leader—along with a 7-step assessment and deployment checklist for a successful implementation.

ip provider  service differentiation. When deploying IP telephony to remote offices, ask the service provider which partners they use to deliver these services and if their partners will also support the SLAs. For instance, a major service provider may partner with a local provider to provide last-mile services using DSL or wireless. Perform a network assessment. Network assessment services and tools are an invaluable measure of your network's readiness to support IP telephony and other real-time applications. A netwo Read More

The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 3


When deploying any new system, preparation is key—and Internet protocol telephony (IPT) systems are no exception. Part 3 of this 4-part e-book series provides some basic steps you can take to successfully deploy voice and data network services. A complete capabilities inventory has been included to help you ensure that every feature of your current system will be considered for inclusion in your new system.

ip provider  SLA that fully documents IP network provider commitments should include: Availability assurances, usually expressed in uptime percentage of the network from an end-to-end perspective Throughput expressed in guaranteed bandwidth for a given traffic type; this might be expressed in kilobits or as a percentage of the network carrying capacity Delivery guarantees against packet loss expressed as percentage of lost/dropped packets Tolerable jitter characteristics; this facet of QoS will be addressed in more de Read More

Workstream Announces Plans to Acquire Leading Human Capital Provider


It seems that there are more and more acquisitions in the area of human capital management (HCM) these days. At the end of 2010, we saw enterprise resource planning (ERP) vendors Epicor acquire Spectrum HR and Lawson Software acquire Enwisen. Now it’s Workstream’s turn. On January 3, 2011, performance and talent management software provider Workstream Inc. announced that it has

ip provider  Announces Plans to Acquire Leading Human Capital Provider It seems that there are more and more acquisitions in the area of human capital management (HCM) these days. At the end of 2010, we saw enterprise resource planning (ERP) vendors Epicor acquire Spectrum HR and Lawson Software acquire Enwisen . Now it’s Workstream’s turn. On January 3, 2011, performance and talent management software provider Workstream Inc. announced that it has entered into a Letter of Intent (LOI) to acquire a Read More

Leading Benefits & Claims Administration Provider Improves Workforce Performance


NASCO, a healthcare claims administrator provider for BlueCross and BlueShield companies, deployed SumTotal’s integrated talent management platform to streamline performance management processes and introduce efficiencies to better manage its workforce. It chose SumTotal for its easy-to-use technology and personalized approach to service and support. See how it achieved a 38% improvement in its performance management process.

ip provider  Benefits & Claims Administration Provider Improves Workforce Performance NASCO, a healthcare claims administrator provider for BlueCross and BlueShield companies, deployed SumTotal’s integrated talent management platform to streamline performance management processes and introduce efficiencies to better manage its workforce. It chose SumTotal for its easy-to-use technology and personalized approach to service and support. See how it achieved a 38% improvement in its performance management Read More

Building Reliable IP Telephony Systems


Reliability is the most critical aspect of a business phone system. However, there are different approaches to providing reliable voice over Internet protocol (VoIP) systems, which is why you need to consider the reliability of the underlying data network—and the challenges of implementing a virtually always-available system on an infrastructure that has a much lower availability rating.

ip provider  Reliable IP Telephony Systems Reliability is the most critical aspect of a business phone system. However, there are different approaches to providing reliable voice over Internet protocol (VoIP) systems, which is why you need to consider the reliability of the underlying data network—and the challenges of implementing a virtually always-available system on an infrastructure that has a much lower availability rating. Read More

Enterprise IP PBX Security: System Evaluation Across Multiple Levels


Security is a vital consideration when evaluating enterprise Internet protocol (IP) telecommunications solutions. In addition to delivering business benefits, a voice over IP (VoIP) system may also become a target for unauthorized users, and must be secured against threats. Indeed, if threats and vulnerabilities are not addressed, the results can be devastating with respect to lost productivity, resources, and reputation.

ip provider  IP PBX Security: System Evaluation Across Multiple Levels Security is a vital consideration when evaluating enterprise Internet protocol (IP) telecommunications solutions. In addition to delivering business benefits, a voice over IP (VoIP) system may also become a target for unauthorized users, and must be secured against threats. Indeed, if threats and vulnerabilities are not addressed, the results can be devastating with respect to lost productivity, resources, and reputation. Read More

The Marketing Services Provider: A Marketer’s Most Strategic Hire


When marketing managers look to expand their teams, they measure individuals on a number of different attributes, including creativity and attention to detail. And it’s no different when signing on with a marketing services provider. When outsourcing a database marketing solution, you should spend time evaluating the services offerings as well as the capabilities of various marketing services providers. Find out how.

ip provider   Read More

Inside Look at the Success of Cloud Field Service Provider ServiceMax-Part 1


TEC’s recent article on IFS’ recent success in the field service management (FSM) market by no means implies that other FSM players are not prospering. Indeed, one of those players is ServiceMax, which is garnering quite a bit of attention in the field service market, and more than doubles its revenues, receivables, pipeline production, and bookings each year. It also provides one of the most

ip provider  doubles its revenues, receivables, pipeline production, and bookings each year. It also provides one of the most vibrant applications on the salesforce.com ’s AppExchange marketplace. AppExchange currently features more than 1,700 solutions with 1.6 million installs and $700 (USD) in total revenue for salesforce.com’s ecosystem. Reports indicate that 70 percent of the Fortune 100 companies have installed an app from the marketplace. And TEC has recently reported on other Salesforce Platform –based Read More

Sword Ciboodle-One More BPM-Centric CRM Provider


What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve the customer experience by improving customer-facing processes. TEC principal analyst P.J. Jakovljevic reviews the vendor’s key offerings and sits down with Ciboodle’s VP of product and market strategy to discuss the company’s challenges, strategies, and technologies.

ip provider  management (BPM) and customer relationship management (CRM) in the business realm has not been that natively embraced by software providers in their offerings (for more analysis, read TEC ’s blog post ). Some exceptions are Pegasystems (including Chordiant , read here ), Consona CRM (including former Onyx , SupportSoft , and KNOVA , read here ), and KANA Software (read here ). To be fair, Microsoft Dynamics CRM (see recent TEC article ) and salesforce.com (see recent TEC blog post ) have lately Read More

Why Would Anyone Need More Than 50 IP Addresses?


A major “issue” (a/k/a bug) has been uncovered in Windows 2000 Server. A consulting firm has found that administrators cannot add more than 51 IP addresses – potentially a tremendous problem for ISPs and other customers.

ip provider  Need More Than 50 IP Addresses? Why Would Anyone Need More Than 50 IP Addresses? R. Krause - April 25th, 2000 Event Summary (03/31/00, 10:23 a.m. ET) The first major bug in Windows 2000 Server has been reported. This bug deals with the ability of an administrator to add IP address to servers configured as domain controllers. The bug, as reproduced by Computer Reseller News, limits the number of IP addresses an administrator can add to approximately 50. Without a remedy, this bug can create serious Read More

How to Cope When Your Service Provider is Acquired


Challenges are aplenty when a vendor is acquired. Financial health is no longer a safe indicator to gauge a vendor's future during this mega merger era. Knowing the challenges facing big vendors, like Oracle and PeopleSoft, and their competitors can give users a negotiating edge, whether in or entering a contract.

ip provider  functionality. The competition is anticipating merger fallout having devised programs to woo the disenfranchised with promises of attractive, low-risk migration platforms. SAP has even gone so far as to promise to maintain the competitor's applications as customers transition to SAP alternatives (see part seven ). Indeed, such platforms may be very attractive to the 2,000 or so companies that currently run SAP, and PeopleSoft or J.D. Edwards applications. Thus, Oracle is facing a new dilemma. It must Read More