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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 internet telephone call


Fighting Cybercrime on the Internet
Excerpts from a presentation on cybercrime by Laura Taylor, TEC Director of Security Research for the E-Gov 2000 Conference sponsored by SAIC on July 10, 2000

internet telephone call  Cybercrime on the Internet Fighting Cybercrime on the Internet L. Taylor - July 18, 2000 Introduction This note is based on a presentation on cybercrime by Laura Taylor, TEC Director of Security Research for the E-Gov 2000 Conference sponsored by SAIC on July 10, 2000 at the Washington Convention Center. Note : Portions of this note are excerpted from the presentation, other parts are explanatory text to relate this information to the Technology community serviced by the TEC web site. Information t

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Web Content Management (WCM)

Web content management (WCM) systems manage content creation, review, and approval processes for web site content. This may include public Web sites (Internet) or private web sites (intranet or extranet). Use a WCM solution to organize and manage documents; provide content version control, collaboration utilities, and user- or document-level security. 

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Best Phone Systems for a Successful Call Center


The phone system in your call center should help you achieve some very specific objectives, such as: increasing revenue opportunities, reducing costs, maximizing productivity, and improving customer satisfaction. This paper reviews seven leading call center phone systems in order to help phone system buyers make the right purchasing decisions on phone system features, reliability, scalability, and cost effectiveness.

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Checklist: Adding Up the Return on IP Telephony Investments


Calculating the total cost of ownership (TCO) of an Internet protocol (IP) telephony system is complicated. And you need to know the return on investment (ROI). But knowing the TCO doesn’t make it easy to figure out the ROI—because the benefits of IP private branch exchange (PBX) aren’t easy to quantify. You can, however, get an idea of your ROI by knowing 10 ways a new IP phone system can repay the money you spend on it.

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Bolstering the Call Center with Service Resolution Management Processes


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Turn the Internet into a Strategic Sales and Interaction Channel


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Internet Makes SCP All That It Can Be


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Rich Internet Applications (RIA): Opportunities and Challenges for Enterprises


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HSIA: From Problem to Profit-An Introduction to Internet Bandwidth Management for Hospitality Managers


High-speed Internet access (HSIA) has become a key technology asset for many hospitality providers around the world. But as a widely regarded bottom-line impacting resource, HSIA must be properly managed in order to prevent negative impacts on a facility’s revenue. Learn how to create a strong, winning HSIA strategy that will increase your guest satisfaction and secure recurring revenue well into the future.

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Evolutionary Technologies Does EAI (Always Did, We Just Didn’t Call It That)


Evolutionary Technologies (ETI) has announced the newest release of their flagship product, ETI•EXTRACT Tool Suite Release 4.2. ETI·Extract has long been well known as an ETL (extract/transform/load) tool, only recently have companies begun to realize that data extraction and consolidation are key underpinnings for EAI efforts, proven by the fact that ETI’s year-over-year Q4 revenue in the Americas increased by 20%.

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Broadband: A Modern Means of Internet Access


Broadband Internet subscribers have a choice between DSL or cable systems. Providers of each system must meet the particular billing challenges raised when offering such services. Each system has areas of potential revenue loss, and billing system strategies must take these into account in order to reduce the risks.

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Tis The Season for Call Center Fraud


To optimize customer buying experience and create a human connection to their brand, online retailers, or eTailers, increasingly turn to call centers. Although many eTailers invest in technology to thwart online fraud, many have ignored protecting their own call centers. Thus, these centers have not had the same level of fraud deterrence. Learn more about detecting call center fraudsters among a sea of valid shoppers.

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