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ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » internet service providers ims


The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

internet service providers ims  Providers , High Speed Internet Service Providers , Independent Service Providers , Information Service Provider , Internet Service Providers , Legal Service Provider , Manage Service Provider , Management Service Providers , Network Service Providers , Online Service Providers , Other Service Provider , Prepaid Service Providers , Professional Service Providers , Qualified Service Provider , Related Service Providers , Shared Service Providers , Support Service Provider , Technical Service Providers , Read More
The Best-kept Secret in the Product Lifecycle Management Mid-market
The name Omnify Software may hardly come to mind when one thinks of the product lifecycle management (PLM) leaders, but that might change down the track

internet service providers ims  manufacturing partners via the Internet. The idea here is to provide the benefits of PLM, while minimizing disruption to current processes and leveraging existing IT assets. For instance, Omnify provides direct connections to Mentor Graphics’ DXDataBook and Cadence’s OrCad Component Information System (CIS) for electrical engineering component search-and-selection tasks. For a long time, Omnify integrated with existing enterprise tools via a flexible, language neutral programming environment with Read More
Customer Relationship Management and the Next Generation Network
Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would have the greatest impact on our

internet service providers ims  run on their own internet protocol (IP)-based infrastructures, independent from the office phone network. Each of these different networks has applications created specifically to work on top of them, which means our cell phone voice mail application can''t work with our office voice mail application to allow us to retrieve all our voice mails from one place. Additionally, each application is built specifically for that network (voice, data, or cell) and typically calls for specific devices to access it. Read More
The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 1
As the era of traditional telephony draws to a close, the doors to the next generation in communications open. Chapter 1 of this 4-part e-book discusses

internet service providers ims  compelling for traditional carriers, Internet Service Providers (ISPs) , and end-user organizations with stricter TCO and ROI guidelines for new technology adoption. Right out of the gate, IPT was intended for both PC and non-PC device interconnection, was designed to replace traditional telephony because it incorporated key functions ignored by VoIP—such as signaling, and can be used as a transitional technology harmoniously and seamlessly providing a telephony environment of mixed legacy and VoIP Read More
Bullet-proofing Instant Messaging
As more corporations adopt instant messaging (IM), chief information officers (CIOs) and IT managers are learning that it can be a serious source of liability

internet service providers ims  viruses, spam, phishing, inappropriate Internet use, spyware and other business damaging threats. For more information on MessageLabs, now a part of Symantec, Email and Web Security Services, contact us at (866) 460-0000 or visit us at www.messagelabs.com . All terms mentioned in this white paper that are known trademarks or service marks have been appropriately capitalized. The trademarks or service marks are the property of their respective owners. Searches related to Bullet-proofing Instant Messaging Read More
Using Service Management Software to Enhance the Customer Experience
These days, high quality is a customer expectation; product features and related service become competitive differentiators. So how can service management

internet service providers ims  Service Management Software to Enhance the Customer Experience These days, high quality is a customer expectation; product features and related service become competitive differentiators. So how can service management software for field service and for depot repair be leveraged to drive up customer satisfaction levels, increase sales of service offerings, and thereby drive revenue and margin? Read this whitepaper to learn more, with a special emphasis on some of the new and emerging technologies that Read More
Epicor for Service Enterprises
Epicor for Service Enterprises is an intuitive and comprehensive enterprise service automation (ESA) solution. It manages and streamlines virtually every

internet service providers ims  for Service Enterprises Epicor for Service Enterprises is an intuitive and comprehensive enterprise service automation (ESA) solution. It manages and streamlines virtually every aspect of your service organization—from bid management, engagement delivery, and resource management, to project accounting, portfolio management, and beyond—all within a single solution. Introduced in June 2003, Epicor for Service Enterprises builds on an Epicor investment in professional services automation (PSA) and Read More
Oracle Fusion Financials Cloud Service
Find out about Oracle Fusion Financials Cloud Service, a complete and integrated financial management solution with automated financial processing, effective

internet service providers ims  Fusion Financials Cloud Service Find out about Oracle Fusion Financials Cloud Service, a complete and integrated financial management solution with automated financial processing, effective management control, and real-time visibility to financial results. Read the data sheet. Read More
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

internet service providers ims  customer service over the Internet instead of by telephone. In the past, customers would show a preference for a certain channel of communication with a company, but this is no longer the case. Customers now use several different channels available to ask for support and service and about upgrade issues, or to inquire about or request new products and services. And they expect to receive accurate, consistent information, regardless of the channel they are using. Service that does not meet these Read More
Zef Scientific Selects IFS Enterprise Service Management
IFS has announced that Zef Scientific, Inc., a multi-vendor service provider for high-performance liquid chromatography؎mass spectrometry (HPLC-MS) systems used

internet service providers ims  Scientific Selects IFS Enterprise Service Management IFS has announced that Zef Scientific, Inc. , a multi-vendor service provider for high-performance liquid chromatography–mass spectrometry (HPLC-MS) systems used in the pharmaceutical, biotechnology, chemical, and environmental industries, has chosen IFS Enterprise Service Management software to manage productivity for its growing business. Deployment includes Zef Scientific’s headquarters in San Diego, California, and other offices in North Read More
Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It
While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in

internet service providers ims  channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in enveloping their customers with the right level of service information via the channels where customers prefer to receive such information. Learn how connecting with customers allows these companies to outperform their peers in key customer-facing and Read More
6 Secrets to Simplify Field Service
Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts

internet service providers ims  Secrets to Simplify Field Service Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts—literally! It’s time to simplify. This white paper outlines six secrets that will help streamline your field service organization, delight your customers, and increase your profit margin. Download the white paper and see how ServiceMax can help you get these benefits. Read More
Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

internet service providers ims  com Unveils Service Cloud SOS Button for Mobile In-app Support Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button (similar to the Amazon Kindle Mayday button) directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.   Last year, salesforce.com Read More
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the

internet service providers ims  Service Management (FSM) Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the Read More
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you''ll discover how real-time offer management allows your company to continuously lear...

internet service providers ims  to Convert Service Calls Into Sales The magic formula for selling more products or services is simple: present the right offer to the right prospect via the right channel-at the right time. Of course, that''s easier said than done. But if you''re in a service-intensive business, real-time offer management can help turn that magic formula into a profitable reality for your organization. Real-time offer management is an application designed to initiate and optimize an offer during customer-initiated Read More

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