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Documents related to » internet enabled real time support


Industry Support in WCM » The TEC Blog


INTERNET ENABLED REAL TIME SUPPORT: functionality, industry average, WCM, web content management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
09-11-2007

SAP Support - From Reactive to Proactive » The TEC Blog


INTERNET ENABLED REAL TIME SUPPORT: ActiveEmbedded, customer support, Enterprise Support, MaxAttention, SAP, SAP Active Globa Support, Solution Manager, Standard Support, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
08-01-2013

Case Study: Holland Bulb Farms—Online Flower Provider Manages Web Store to Support Company Growth
Case Study —Holland Bulb Farms: Online Flower Provider Manages Web Store to Support Company Growth With over 25,000 customers, Holland Bulb Farms of Wisconsin (US) needed a more efficient way to sell and market its gardening items on the Web. The company wanted an integrated system to keep track of its growing number of transactions, expenses, and purchases. With Everest, the company found the all-in-one solution it needed—and within the first month of going live, saw a 300-percent return on investment. Learn more.

INTERNET ENABLED REAL TIME SUPPORT: Case Study: Holland Bulb Farms—Online Flower Provider Manages Web Store to Support Company Growth Case Study: Holland Bulb Farms—Online Flower Provider Manages Web Store to Support Company Growth Source: Everest Software Inc. Document Type: Case Study Description: With over 25,000 customers, Holland Bulb Farms of Wisconsin (US) needed a more efficient way to sell and market its gardening items on the Web. The company wanted an integrated system to keep track of its growing number of transactions,
7/11/2008 8:53:00 AM

Staying Safe on the Internet
It’s not just the settings on your computer that can save you from the hacker’s grasp, but your own ability to think twice and not take things at face value. Download this document for some tips for reducing your exposure to attacks from cybercriminals.

INTERNET ENABLED REAL TIME SUPPORT: Staying Safe on the Internet Staying Safe on the Internet Source: Eset Document Type: White Paper Description: It’s not just the settings on your computer that can save you from the hacker’s grasp, but your own ability to think twice and not take things at face value. Download this document for some tips for reducing your exposure to attacks from cybercriminals. Staying Safe on the Internet style= border-width:0px; />   comments powered by Disqus Related Topics:   Security Related Industries:  
12/14/2012 5:00:00 PM

Europe s Mobile ONE Selects InfoSpace for New Wireless Internet Services
Once a user has logged onto his/her home page he/she will be able to gain instant access to Calendaring, Address Books, Instant Messaging and access to user specific account information

INTERNET ENABLED REAL TIME SUPPORT: InfoSpace for New Wireless Internet Services Europe s Mobile ONE Selects InfoSpace for New Wireless Internet Services P. Hayes - May 2, 2000 Read Comments P. Hayes - May 2nd, 2000 Event Summary In April InfoSpace (Nasdaq: INSP - news), a leading global provider of information and commerce infrastructure services for wireless devices, merchants and Web sites, and ONE, Austria s only full-service telecoms provider (mobile, fixed, and internet), announced that ONE has chosen InfoSpace s comprehensive
5/2/2000

Is There a Street Corner for a Vendor-neutral Third Party Support and Maintenance Provider?
Although Rimini Street's client base is still budding, the third party provider of support and maintenance has been quite bullish, owing to the accelerating demand for its service lines; healthy win ratios; and solid execution of its aggressive business plan.

INTERNET ENABLED REAL TIME SUPPORT: Is There a Street Corner for a Vendor-neutral Third Party Support and Maintenance Provider? Is There a Street Corner for a Vendor-neutral Third Party Support and Maintenance Provider? P.J. Jakovljevic - April 20, 2007 Read Comments While enterprise application vendors continue to relentlessly raise annual support and maintenance (S&M) fees year over year, and report ever higher S&M revenues and profit margins, some dismayed or conservative customers might consider turning to the likes of Rimini Street (
4/20/2007

Internet Trust Marks: Building Confidence and Profit Online
Increase your Web site's potential with a trust mark. Learn how to increase transactions on your site and decrease shopping cart abandonment when you read this white paper. Download this paper and you will learn just how beneficial trust marks are to online businesses.

INTERNET ENABLED REAL TIME SUPPORT: Internet Trust Marks: Building Confidence and Profit Online Internet Trust Marks: Building Confidence and Profit Online Source: Symantec Document Type: White Paper Description: Increase your Web site s potential with a trust mark. Learn how to increase transactions on your site and decrease shopping cart abandonment when you read this white paper. Download this paper and you will learn just how beneficial trust marks are to online businesses. Internet Trust Marks: Building Confidence and Profit Online
10/11/2011 10:29:00 AM

Rimini Street: Third-party ERP Support Is an Idea Whose Time Has Come
What has made Rimini Street a leader in the third-party enterprise software service and maintenance (S&M) cottage industry? Read this article and find out. What has made Rimini Street a leader in the third-party enterprise software service and maintenance (S&M) cottage industry? TEC principal analyst P.J. Jakovljevic offers up some reasons and speaks with Rimini Street’s senior VP Dave Rowe on the company’s winning product and service line capabilities and future moves, and gets Dave’s interesting perspective on the need for and explosive growth of third-party support.

INTERNET ENABLED REAL TIME SUPPORT: third-party ERP support, enterprise software service and maintenance, software S&M, software S&M provider, third-party software service, third-party software service provider, Rimini Street Support program, Rimini Street.
9/13/2012 5:27:00 PM

How KNOVA Supports and Extends Knowledge-centered Support (KCS)
Today’s support organizations often face the challenge of providing efficient and effective customer service. Without the right tools, it can become an uphill battle. To gain true scale and effectiveness in service and support, many organizations are now turning to knowledge management initiatives like knowledge-centered support (KCS)—a business process that directly addresses the root causes of support inefficiencies.

INTERNET ENABLED REAL TIME SUPPORT:
9/5/2007 4:01:00 PM

SAP and VMWare Expand Collaboration to Bring Support for vSphere in HANA » The TEC Blog


INTERNET ENABLED REAL TIME SUPPORT: Cloud, HANA, on demand, SAP, sap hana, VMware, VMware vCloud Suite, wmware vsphere, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
20-11-2012

What Is the Value Proposition of Support and Maintenance?
Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses on customization, interoperability, and performance support. Yet despite this fact, most vendors continue to offer the same one-size-fits-all models of support.

INTERNET ENABLED REAL TIME SUPPORT: pay for telephone and Internet-based support, and for issues resolution during those crunch times (critical moments) when users really need help with the system. Again, no one s intention here is to belittle the need and value of these services, even though the paradox of paying for the software, and then paying again to have the vendor fix defects in it (we earlier agreed that bugs and fixes are a way of life in the industry) is apparent. However, the bone of contention for many customers is that
4/2/2007


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