X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 interactive voice response systems


PBX VoIP Systems
The VoIP industry offers a number of different services, features, and options. Among the various services and systems is the private branch exchange (PBX

interactive voice response systems  VoIP,private branch exchange system,PBX system,PBX system option,on premises PBX,hosted PBX,maanged PBX,PBX VoIP system,BizMedia,IVR,interactive voice response

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

Evaluate Now

Documents related to » interactive voice response systems

Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions


Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to customers, and decreases costs. Knowledge bases play a key role in helping enterprises achieve greater return on investment because they link web- and speech-based self-services together. In particular the emergence of VoiceXML has truly shifted speech and IVR platform hosting options.

interactive voice response systems   Read More

Analysis of TeleCommunication Systems, Inc. Release of Menu Driven Wireless Web Capability For SMS


The advent of menu driven wireless web capabilities for SMS (Short Message Service) will allow carriers to offer their subscribers fully personalized web based menus for quick access to stock quotes and bi-directional transactions such as e-business or gaming.

interactive voice response systems   Read More

Enterprise Phone Systems Buyer’s Guide


Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed decision, you should understand the following crucial aspects: phone systems buyer types, product requirements, cost considerations, and vendor relationship needs. This buyer’s guide from Focus Research explains those considerations, and helps prepare you to make the right choice for your company.

interactive voice response systems   Read More

Migrating Legacy End of Life IVR


Interactive voice response (IVR) systems bridge communication between enterprises and customers. When that bridge becomes outdated or nears its end-of-life, steps need to be taken and factors need to be considered to successfully update that crucial IVR system.

In order to make the best possible investment choice when considering a new cloud IVR provider, some key questions need to be asked. Is the IVR solution flexible? Does it support multi-channel customer interaction?

These and other considerations are outlined in this white paper—download the white paper now to learn about how to determine system upgrades, evaluate potential solutions, and successfully migrate to an efficient, cost-effective IVR solution.

interactive voice response systems   Read More

Systems Alliance


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

interactive voice response systems   Read More

Civic Systems


Civic Systems provides technology solutions that make your job easier, but we’re so much more than just a software company.

interactive voice response systems   Read More

Dynamic Systems


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

interactive voice response systems   Read More

Vitrium Systems


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

interactive voice response systems   Read More

Kewill Systems


Kewill delivers innovative software for business-critical global supply chain requirements through three product suites: logistics, to support freight forwarding, transport, warehousing, and customs compliance; transportation and shipping, to enable parcel, less than truckload (LTL), truckload (TL), and desktop shipping and export trade compliance; and business-to-business integration, to drive B2B e-commerce, order management, and supply chain integration.

interactive voice response systems   Read More

Embedded Systems Development: Three Proven Practices for Speed and Agility


Many manufacturers are incorporating embedded systems into their products to meet the growing demand. While this approach offers exciting opportunities for innovation, it also adds a level of complexity to products that have zero tolerance for bugs and must beat the competition to market. But companies that successfully address these challenges are seeing higher profitability—in spite of the current economy. Find out why.

interactive voice response systems   Read More