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B2B Demand Generation: How Successful Companies Are Improving Sales and Marketing Results
For decades, solution-selling and marketing methodologies have used the principle of identifying pains associated with business processes, in order to create

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Sword Ciboodle-One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve

intelligent demand generation crm  Platform contains a unified intelligent agent desktop module called Ciboodle One . This module drives resolution with the first contact, allowing contact center agents to interact with customers and giving back-office experts a window into the customer. Figures 2-6 illustrate how Ciboodle One provides customer service representatives with a seamless single view of the customer history, metrics, and processes. They also illustrate the inquiry handling process, which identifies the type of contact and Read More
(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

intelligent demand generation crm  forecasting analysis, channel management, intelligent call scripting, queue management, call center performance analysis, and computer telephony integration (CTI), among others. Consona Enterprise CRM’s scripting software allows customer support to interact with customers, and wireless and offline technology provides remote access to data. The solution also comes with optional add-ons, such as Web self-service portals, advanced e-mail communications, telephony integration, and document and knowledge Read More
Quote-to-order: The Major Players in the Manufacturing Arena
The latest generation of quote-to-order systems uses knowledge-based software to help reduce an organization’s dependence on its highly skilled experts. The

intelligent demand generation crm  document generation, diagnostics, and intelligent searching. The enterprise knowledge base includes the enterprise project environment with Object Manager , Constraint Map and Decision Map , Forms Editor , Database Attach , List Editor , Tree Editor , Case Editor , Hierarchy Editor , and Procedure Editor as building blocks. Unlike within most product configurators, Cincom''s graphical knowledge modeling environment makes it easy for nontechnical users to quickly develop solutions that assist in the Read More
TEC Industry Watch: Enterprise Software News for the Week of May 21st, 2012
SOFTWARE SELECTED, IMPLEMENTED, AND PUT TO GOOD USEHorticultural tools distribution business goes live with Sage ERP X3Industry tags: wholesale and retail

intelligent demand generation crm  South Wales, uses iWay intelligent adaptors and WebFOCUS to integrate information from different sources and uses them as a source for analysis and reporting tasks. It is always interesting to see how BI products can be applied to real-life situations in various industries. —Jorge García, TEC BI Analyst Top financial institutions in North America and Europe use QlikView Industry tags: business intelligence/business analytics, financial institutions According to QlikTech , the 20 top financial Read More
State of the Market: on-Demand Business Intelligence Solutions
Find out how the companies you re targeting are approaching SaaS-based BI solutions in On-demand Business Intelligence Solutions.

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Leveraging CRM for Midsize Company Growth
Customer relationship management (CRM) strategies, principles, and technologies play a pivotal role in helping organizations grow from small, entrepreneurial

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Oncontact CRM
Oncontact Software develops .NET CRM software for mid-market companies. Oncontact CRM is a completely Microsoft .NET-based CRM applications suite that

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New Era of on-Demand Business Intelligence Solutions
* In the On-Demand Business Intelligence Solutions report, you ll learn about the market trends reshaping business today,the steady growth in popu...

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CRM and Technological Solutions: Be the Customer
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications grew; namely, the customer

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SMB Team On-Demand CRM Comparison Guide
This guide provides a feature list comparison of 12 on-demand CRM products for small to medium businesses.

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Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution?
When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of

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Enterprise CRM Platform (ECP)
ECP is a platform of role-specific CRM productivity tools for insurance and financial service professionals, providing complete product line capabilities in

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SYSPRO CRM
SYSPRO CRM is aimed specifically at small to midsize manufacturers and distributors. Unlike other customer relationship management (CRM) solutions that are

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