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Documents related to » intelligent customer experiences


Listen and Learn: Improving Operations by Using Customer Feedback
Listen and Learn: Improving Operations by Using Customer Feedback. Templates and Other Computer Software to Use In Your Dynamic System in relation to Improving Operations by Using Customer Feedback. Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of retaining a current customer. And according to The Harvard School of Business, even a 5 percent improvement in customer retention can boost profits up to 85 percent. How do companies retain a loyal and consistent customer base? They listen, learn, and adapt—find out more.

INTELLIGENT CUSTOMER EXPERIENCES: Listen and Learn: Improving Operations by Using Customer Feedback Listen and Learn: Improving Operations by Using Customer Feedback Source: Mindshare Technologies Document Type: White Paper Description: Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of retaining a current customer. And according to The Harvard School of Business, even a 5 percent improvement in customer retention can boost profits up to
8/3/2009 3:22:00 PM

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

INTELLIGENT CUSTOMER EXPERIENCES: Good Customer Service Is Simple Good Customer Service Is Simple Olin Thompson - November 25, 2010 Read Comments Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on
11/26/2010 8:44:00 AM

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

INTELLIGENT CUSTOMER EXPERIENCES: Recession? Steal Market Share by Increasing Customer Service! Recession? Steal Market Share by Increasing Customer Service! Source: Mindshare Technologies Document Type: White Paper Description: During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out
8/3/2009 3:20:00 PM

SAP Announces SAP 360 Customer » The TEC Blog
SAP Announces SAP 360 Customer » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s

INTELLIGENT CUSTOMER EXPERIENCES: CRM, customer experience, customer experience platform, industry watch, SAP, sap 360 customer, SAP CRM, sap hana, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
14-11-2012

Customer Relationship Manufacturing: the Symbiosis of Sales and Manufacturing » The TEC Blog
Customer Relationship Manufacturing: the Symbiosis of Sales and Manufacturing » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software

INTELLIGENT CUSTOMER EXPERIENCES: collaboration, CRM, dynamics, empower, Manufacturing, pivotal, plex, production, Sage, sales, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
06-07-2009

The Customer as a Strategic Asset
Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are the same ones used to describe an organization’s long-term strategic assets. Yet for many organizations, customers aren’t considered assets at all; and yet they’re expected to constitute the lifeblood of the business itself.

INTELLIGENT CUSTOMER EXPERIENCES: The Customer as a Strategic Asset The Customer as a Strategic Asset Source: TeleTech Document Type: White Paper Description: Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are the same ones used to describe an organization’s long-term strategic assets. Yet for many organizations, customers aren’t considered assets at all; and yet they’re expected to constitute the lifeblood of the
3/19/2007 3:19:00 PM

MicroStrategy Manages Your Customer Relationships And Its Own
MicroStrategy has recently added CRM applications to its offerings. The company’s new CRM suite, eCRM7, will be generally available in December. MicroStrategy is also employing CRM concepts within its own organization to increase customer satisfaction.

INTELLIGENT CUSTOMER EXPERIENCES: MicroStrategy Manages Your Customer Relationships And Its Own MicroStrategy Manages Your Customer Relationships And Its Own L. Talarico - December 15, 2000 Read Comments L. Talarico - December 15, 2000 Event Summary MicroStrategy (NASDAQ: MSTR) is a Business Intelligence vendor with its sights set on the analytical CRM market. The company is positioning its CRM offering to take advantage of the demand for sophisticated customer analytics by leveraging its experience in Business Intelligence.
12/15/2000

Customer Relationship Analysis Firm Extends Reach
thinkAnalytics signs a partnering agreement with one of the largest information technology services companies in North America. Why does CGI expect thinkAnalytics’ software to make a difference to its customers?

INTELLIGENT CUSTOMER EXPERIENCES: augments them to provide intelligent data cleanup. Data cleanup encompasses such functions as null replacement, data scaling and deduping. These functions are driven by a number of algorithms that apply AI and fuzzy logic techniques. CGI is a leading provider of IT services. With a base or about 80% of sales in Canada, the billion dollar company is making a move to establish a larger presence in the U.S. CGI has close ties with Bell Canada through the BCE holding company, which accounts for almost 40% of
9/22/2000

Making Customer Experiences a Reality—Five Steps from Vision to Execution
Business Process Overview: Warehousing Solutions. Search for Solutions and Other Software to Delineate Your Limits In Relation To Warehousing Solutions. Successful customer experiences change the competitive landscape by separating your company from the competition. Industry wisdom thus has companies focusing on increasing transaction efficiency. However, by executing a customer-centric strategy—with a clear process enforced along every channel of customer interaction—you will tap into the emotions and aspirations of your customers, creating a personal and long-standing connection with them.

INTELLIGENT CUSTOMER EXPERIENCES: Making Customer Experiences a Reality—Five Steps from Vision to Execution Making Customer Experiences a Reality—Five Steps from Vision to Execution Source: RightNow Technologies Document Type: White Paper Description: Successful customer experiences change the competitive landscape by separating your company from the competition. Industry wisdom thus has companies focusing on increasing transaction efficiency. However, by executing a customer-centric strategy—with a clear process enforced along
11/16/2006 12:04:00 PM

Customer Relationship Management and the Next Generation Network
Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would have the greatest impact on our ability to add value to the people we do business with.

INTELLIGENT CUSTOMER EXPERIENCES: Customer Relationship Management and the Next Generation Network Customer Relationship Management and the Next Generation Network Brent Leary - October 24, 2006 Read Comments A few months ago I was heading back to the office to receive a very important call from a prospect about a huge business opportunity. Unfortunately a serious family situation caused me to head across town instead. Thankfully, the family situation came to a happy conclusion, but the business situation didn t. Like most everybody else,
10/24/2006

Is Fourth Shift Succeeding in Providing Complete Customer Care ?
On July 25, Fourth Shift Corporation and SupplierMarket.com announced a partnership that will enable purchasing professionals to locate ideal trading partners, submit RFQs for new contracts, and receive the results of reverse auctions, all from their familiar Fourth Shift vendor operations, manufacturing planning and scheduling, and product definition screens. Earlier, on July 18, Fourth Shift Corporation reported a loss of $.37 per share for the second quarter ended June 30, 2000.

INTELLIGENT CUSTOMER EXPERIENCES: Is Fourth Shift Succeeding in Providing Complete Customer Care ? Is Fourth Shift Succeeding in Providing Complete Customer Care ? P.J. Jakovljevic - August 14, 2000 Read Comments P.J. Jakovljevic - August 14, 2000 Event Summary According to a press release from July 25, Fourth Shift Corporation, a Minneapolis-based global application software vendor for small-to-medium enterprises (SME) and SupplierMarket.com, an Internet marketplace that provides mutual benefits to buyers and suppliers of manufactured
8/14/2000


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