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Software Functionality Revealed in Detail
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 intelligent agent


Intentia Floats Vaporware Agent to Replace Business Planning
Intentia announces an intelligent negotiating agent for its enterprise resource planning software.

intelligent agent  Intentia recently announced Movex Intelligent Agent for the fourth quarter of 2000. Movex Intelligent Agent will, according to the company, find and negotiate deals instead of having personnel do it. The product will be used to search out business-to-business auctions, and will track and learn from user behavior; it will constantly scour the Web or a closed marketplace to search for appropriate deals to recommend to users. Market Impact There is an important statement behind this announcement, which is

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » intelligent agent

SAP - A Humble Giant From The Reality Land? Part 2: Expanding Functionality


During its international e-business conference, SAPPHIRE, SAP displayed a bullish attitude, contradicting the current market malaise. SAP touts a multi-pronged answer to prevailing heterogeneous IT environments. The company is staking its future on five pillars - exchanges, portals and the three extended-ERP applications: customer relationship management (CRM), supply chain management (SCM), and product life-cycle management (PLM).

intelligent agent  through use of new intelligent agent technology. Adaptive supply networks are supposedly an evolution of supply chains and will combine global visibility, event management, adaptive planning and execution, and dynamic collaboration. An adaptive supply network will provide business partner integration and dynamic collaboration through portals and exchanges. The new SAP Event Management - a component of mySAP SCM - enables global visibility through real-time event coordination and management across a networ Read More

Building the Small Contact Center


Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

intelligent agent  Integrated Contact Center | Intelligent Contact Center | Interactive Contact Center | New Contact Center | Offshore Contact Center | Open Source Contact Center | Outbound Contact Center | Outsource Contact Center | Partner Contact Center | Real Time Contact Center | Stream Contact Center | Virtual Contact Center | Web Contact Center | CRM Contact Centers | CRM Contact Center Application | CRM Contact Center Attrition | CRM Contact Center Business | CRM Contact Center Client | CRM Contact Center Companies Read More

Progress Software Revs Up to Higher RPM via Savvion - Part 2


Part 1 of this series began to analyze the recent merger of Progress Software Corp. [NASDAQ: PRGS] and Savvion Inc. With this acquisition, Progress has made a large leap into the business process management (BPM) space, from which has been notably absent. The article asserted that Savvion BusinessManager 7.5 [evaluate this product] is one of the most mature BPM suites in the

intelligent agent  multiple customers. Features such as intelligent task routing through multiple channels, communication, and integration become very important for case management. Providing an integrated, 360-degree view of the customer is very important too, as the CSA needs to know who is calling, what the client might be calling about, what he/she has called about in the past, and what the value of this particular business is to the company—even before the CSA picks up the ringing phone. Some other key requirements Read More

Collecting Meaningful Data from the Web: Once an Impossibility, Now a Reality


The traditional way of extracting data from disparate data sources has been transformed by the emergence of new tools and applications, as well as the appearance of new and massive sources of information like the Web. Learn about tools you can use to turn Web data into an important asset for your organization.

intelligent agent  of more sophisticated, customized intelligent agent applications. With a rich set of templates and simple point-and-click functionality, Agent Community is suited for organizations in search of a Web data monitoring and collection tool or a text and sentiment analysis tool, particularly for companies tasked with managing large amounts of externally located time-sensitive information.   A Final Word Web data is growing at a fast pace, and we can expect new Web technologies and tools to arrive on the scene Read More

UCN inContact Selected as the First Hosted System to Support a Statewide 2-1-1 Intelligent Call Handling Platform


Washington Information Network 2-1-1 (WIN 211), was the non-profit organization tasked with implementing an integrated call center solution in the State of Washington (US). WIN 211’s challenge was to define system requirements, and select a vendor that could interconnect eight call centers into a single, cohesive information service system. For a solution, it turned to UCN inContact.

intelligent agent  Support a Statewide 2-1-1 Intelligent Call Handling Platform Washington Information Network 2-1-1 (WIN 211), was the non-profit organization tasked with implementing an integrated call center solution in the State of Washington (US). WIN 211’s challenge was to define system requirements, and select a vendor that could interconnect eight call centers into a single, cohesive information service system. For a solution, it turned to UCN inContact. Read More

Study Shows: FBI Alienates Industry Security Experts


A comprehensive study done by TechnologyEvaluation.Com has shown that, for years the FBI has been alienating industry security experts. Some of the best industry security professionals want nothing to do with helping the FBI resolve cybercrime. Recently, one of the leading Department of Justice attorneys general, well-known for expertise in successfully prosecuting cybercrime, asked TechnologyEvaluation.Com why so many security and information technology professionals snub their noses at law enforcement agencies that exist to protect our nation's vital assets - private and public. TechnologyEvaluation.Com went behind the scenes to find o

intelligent agent  Shows: FBI Alienates Industry Security Experts Study Study Shows: FBI Alienates Industry Security Experts L. Taylor - August 21, 2000 Problem Fighting cybercrime is complex and time-consuming. One case can involve a multitude of computer systems, networks, and administrators, and requires the cooperation of all system owners, and sometimes many nations, in order to find the perpetrator. Due to their love of technology, their education, training, and experience, it is not uncommon for security Read More

Basware


Basware provides open, secure, cloud-based purchase-to-pay and e-invoicing solutions to organizations of all sizes, for greater efficiencies in procurement, accounts payable, and accounts receivable. Basware was founded in 1985 and is headquartered in Helsinki, Finland. With a deep knowledge of B2B financial processes with intelligent cloud connectivity Basware connects millions of business users in 900,000 companies across more than 100 countries.

intelligent agent  B2B financial processes with intelligent cloud connectivity Basware connects millions of business users in 900,000 companies across more than 100 countries. Read More

Rosslyn Analytics


At Rosslyn Analytics, we’re building intelligent businesses.  How?  By enabling our clients to prepare, manage and serve data to their business users.  But, not just any data.  We’re talking smart, enriched, analytics ready data.  With analytics ready data, decisions accelerate.  Teams collaborate.  People innovate.  Businesses captivate. We’re focused solely on the complex business of data.  And, as business intelligence and analytics make the steady transition to the cloud, we’re taking an evolutionary rather than revolutionary approach.  An approach that bridges the all-important gap between business and data.  Which means data privacy, security and governance is assured. 

intelligent agent  Rosslyn Analytics, we’re building intelligent businesses.  How?  By enabling our clients to prepare, manage and serve data to their business users.  But, not just any data.  We’re talking smart, enriched, analytics ready data.  With analytics ready data, decisions accelerate.  Teams collaborate.  People innovate.  Businesses captivate. We’re focused solely on the complex business of data.  And, as business intelligence and analytics make the steady transition to the cloud, we’re taking Read More

Amber Road


Amber Road, headquartered in New Jersey, is a provider of global trade management (GTM) software for importers, exporters, and third-party logistics service providers. Amber Road GTM solutions automate import and export processes to enable goods to flow unimpeded across international borders in the most efficient, compliant, and profitable way. These solutions use a combination of enterprise-class software, intelligent trade content, and a global trade network that connects supply chain participants such as importers, exporters, freight forwarders, customs brokers, and transportation carriers.

intelligent agent  combination of enterprise-class software, intelligent trade content, and a global trade network that connects supply chain participants such as importers, exporters, freight forwarders, customs brokers, and transportation carriers. Read More

Call Center Protocols: Getting Problems Solved!


Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving skills, has referred to the company knowledge base (KB) for a possible solution, and is still unable to resolve the problem, the incident ticket is escalated to second level (L2) support, where CSAs have advanced training and more knowledge

intelligent agent  Center Protocols: Getting Problems Solved! Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving skills, has referred to the company knowledge base (KB) for a possible solution, and is still unable to resolve the problem, the incident ticket is escalated to second level (L2) support, where CSAs have advanced training and more knowledge on how to resolve the issue. If the problem is Read More

How to Create a Unique Shopping Experience, Part 1: Understanding the Customer


To customers bombarded with so many products and experiences, it is the brave retailer who can claim to offer anything unique by way of intelligent merchandising or customer service. So how do retailers try to hook customers with fresh, unusual, and relevant shopping experiences? Learn about the results of a global survey of 180 senior retail execs, looking at three aspects of merchandisers’ relationships with customers.

intelligent agent  unique by way of intelligent merchandising or customer service. So how do retailers try to hook customers with fresh, unusual, and relevant shopping experiences? Learn about the results of a global survey of 180 senior retail execs, looking at three aspects of merchandisers’ relationships with customers. Read More

Sword Ciboodle and SAS Analytics Intelligent Contact Center: Product Overview


The market for contact center solutions is divided between customer relationship management (CRM) solutions and call center solutions, typically from different providers. On top of that, business intelligence (BI) vendors offer tools and add-ons to analyze contact center data. This means that if you require “the complete package,” you’ll need two or three different solutions. Naturally, these

intelligent agent  Ciboodle and SAS Analytics Intelligent Contact Center: Product Overview The market for contact center solutions is divided between customer relationship management (CRM) solutions and call center solutions, typically from different providers. On top of that, business intelligence (BI) vendors offer tools and add-ons to analyze contact center data. This means that if you require “the complete package,” you’ll need two or three different solutions. Naturally, these solutions will not always integrate Read More

Are Your Capacity Management Processes Fit for the Cloud Era? An Intelligent Roadmap for Capacity Planning


Many organizations apply overly simplistic principles to determine requirements for compute capacity in their virtualized data centers. Read this whitepaper to learn about the complexities of pursuing efficient capacity planning, how to define functional requirements for your capacity management strategy, and a capacity management strategy that assures service levels while reducing performance risk and hardware footprint.

intelligent agent  the Cloud Era? An Intelligent Roadmap for Capacity Planning Many organizations apply overly simplistic principles to determine requirements for compute capacity in their virtualized data centers. Read this whitepaper to learn about the complexities of pursuing efficient capacity planning, how to define functional requirements for your capacity management strategy, and a capacity management strategy that assures service levels while reducing performance risk and hardware footprint. Read More