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Intentia Floats Vaporware Agent to Replace Business Planning
Intentia announces an intelligent negotiating agent for its enterprise resource planning software.

intelligent agent  Intentia recently announced Movex Intelligent Agent for the fourth quarter of 2000. Movex Intelligent Agent will, according to the company, find and negotiate deals instead of having personnel do it. The product will be used to search out business-to-business auctions, and will track and learn from user behavior; it will constantly scour the Web or a closed marketplace to search for appropriate deals to recommend to users. Market Impact There is an important statement behind this announcement, which is Read More...
Business Intelligence (BI)
Business intelligence (BI) and performance management applications enable real-time, interactive access, analysis, and manipulation of mission-critical corporate information. These applications pro...
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Documents related to » intelligent agent


Collecting Meaningful Data from the Web: Once an Impossibility, Now a Reality
The traditional way of extracting data from disparate data sources has been transformed by the emergence of new tools and applications, as well as the

intelligent agent  of more sophisticated, customized intelligent agent applications. With a rich set of templates and simple point-and-click functionality, Agent Community is suited for organizations in search of a Web data monitoring and collection tool or a text and sentiment analysis tool, particularly for companies tasked with managing large amounts of externally located time-sensitive information.   A Final Word Web data is growing at a fast pace, and we can expect new Web technologies and tools to arrive on the scene Read More...
E-mail Response Management
E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s

intelligent agent  drag and drop messages. Intelligent messaging assignment eliminates the need to have a human agent manually redirect or forward email messages to the appropriate staff. The right email goes to the right person the first time, providing documented accountability and responsibility. Response Manager automates the routing of inbound email messages to multiple service agents or other appropriate staff, through four difference allocation schemes: Round Robin automatically assigns email messages in sequence to Read More...
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

intelligent agent  Implementing appropriate knowledge-based and intelligent search–backed solutions should enable the staff to share information more interactively. Such solutions can also allow staff to rank problem resolutions so that agents share not only knowledge, but experience too. The application should do this by itself, leaving agents the ability to effortlessly help one another and maintain a relevant, highly fluid body of information. When the root causes of problems change daily (for example, if a particular Read More...
Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

intelligent agent  Integrated Contact Center | Intelligent Contact Center | Interactive Contact Center | New Contact Center | Offshore Contact Center | Open Source Contact Center | Outbound Contact Center | Outsource Contact Center | Partner Contact Center | Real Time Contact Center | Stream Contact Center | Virtual Contact Center | Web Contact Center | CRM Contact Centers | CRM Contact Center Application | CRM Contact Center Attrition | CRM Contact Center Business | CRM Contact Center Client | CRM Contact Center Companies Read More...
The Truth about Agent versus Agentless Monitoring
Monitoring servers, environments (physical and virtual), platforms (AIX, Solaris, Windows, VMware, HP/UX, Linux, Novell), applications (e-mail, Web, CRM, ERP, e

intelligent agent  Truth about Agent versus Agentless Monitoring Monitoring servers, environments (physical and virtual), platforms (AIX, Solaris, Windows, VMware, HP/UX, Linux, Novell), applications (e-mail, Web, CRM, ERP, e-commerce), and services (service level agreements) is critical for IT departments. But it can be a daunting task to find the right monitoring solution. This paper examines the differences between agent and agentless monitoring, to help you make the right decision. Read More...
Study Shows: FBI Alienates Industry Security Experts
A comprehensive study done by TechnologyEvaluation.Com has shown that, for years the FBI has been alienating industry security experts. Some of the best

intelligent agent  Shows: FBI Alienates Industry Security Experts Study Study Shows: FBI Alienates Industry Security Experts L. Taylor - August 21, 2000 Problem Fighting cybercrime is complex and time-consuming. One case can involve a multitude of computer systems, networks, and administrators, and requires the cooperation of all system owners, and sometimes many nations, in order to find the perpetrator. Due to their love of technology, their education, training, and experience, it is not uncommon for security Read More...
Oracle Announces New Release of RightNow CX Cloud Service
Oracle presented new features for its customer experience service platform, RightNow CX Cloud Service. The release allows organizations to engage customers via

intelligent agent  Announces New Release of RightNow CX Cloud Service Oracle presented new features for its customer experience service platform, RightNow CX Cloud Service . The release allows organizations to engage customers via multiple channels thanks to the newly introduced integration between Oracle RightNow Chat Cloud Service and Oracle Engagement Engine Cloud Service. New features are aimed at improving customer engagement as well as monitoring agent and platform activity. Chat Business Rules uses the Read More...
PROACTIS: The Best-kept Secret in Indirect Spend Management? - Part 2
Part 1 of this blog series introduced PROACTIS, a UK- and US-based specialist vendor of spend control and e-procurement solutions with accredited partners

intelligent agent  latest product developments.  Mastering Intelligent Invoicing Most recently, PROACTIS announced a  partnership with Intelligent Capture (formerly Image Integrators )  to extend its intelligent invoicing capabilities. Intelligent Capture is a UK-based  document and data capture  specialist, with a particular focus on automating financial processes with integration with finance, accounting, e-procurement, and  enterprise resource planning (ERP)  systems to minimize transaction time and costs. I also Read More...
i2 Technologies Garners Semiconductor Award
DALLAS, Texas -- i2 Technologies (Nasdaq: ITWO), the leading provider of intelligent eBusiness solutions, today was awarded top honors from Semiconductor

intelligent agent  semiconductor job,supply chain companies,semi conductor companies,supply chain optimization software,semiconductor jobs,supply chain software,high tech supply chain,wafer fabrication,semi conductor industry,supply chain program,supply chain company,supply chain management companies,supply chain visibility,semiconductor solar,supply chain planning Read More...
The Impact of Electronic Parts Catalogs on Parts Identification and Sales
Your customers, service technicians, and equipment maintainers need an intelligent cataloging solution to help them find the parts they’re looking for. The ever

intelligent agent  equipment maintainers need an intelligent cataloging solution to help them find the parts they’re looking for. The ever-increasing amount of technical content and parts information is making an electronic one-stop-shop tool essential. An electronic parts catalog can help your company attain two critical business goals—an increase in customer satisfaction and aftermarket parts sales. Read More...
Intelligent Human Capital Management: Workforce Analytics Drives Profit and Performance
This report looks at how companies are making use of business intelligence (BI) reporting and analytics capabilities—whether through tools integrated into

intelligent agent  management (HCM) applications—to drive intelligent decision making. Read More...
Inside the Midmarket: A 2011 Perspective-IBM Worldwide Study
In our increasingly intelligent, instrumented, and interconnected world, midsize businesses are finding new ways to use information and technology to be smarter

intelligent agent  Study In our increasingly intelligent, instrumented, and interconnected world, midsize businesses are finding new ways to use information and technology to be smarter about how they work, where they invest, and the way they interact with their customers. Download this report to learn how they’re doing it. Read More...
The Truth about Agent-based versus Agentless Monitoring: A Short Guide to Choosing the Right Solution
Monitoring servers, environments, platforms, applications, and services have become key ingredients for building successful IT departments. However, it can be a

intelligent agent   Read More...

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