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Software Functionality Revealed in Detail
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 intelligent agent


Intentia Floats Vaporware Agent to Replace Business Planning
Intentia announces an intelligent negotiating agent for its enterprise resource planning software.

intelligent agent  Intentia recently announced Movex Intelligent Agent for the fourth quarter of 2000. Movex Intelligent Agent will, according to the company, find and negotiate deals instead of having personnel do it. The product will be used to search out business-to-business auctions, and will track and learn from user behavior; it will constantly scour the Web or a closed marketplace to search for appropriate deals to recommend to users. Market Impact There is an important statement behind this announcement, which is

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Collecting Meaningful Data from the Web: Once an Impossibility, Now a Reality


The traditional way of extracting data from disparate data sources has been transformed by the emergence of new tools and applications, as well as the appearance of new and massive sources of information like the Web. Learn about tools you can use to turn Web data into an important asset for your organization.

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Building the Small Contact Center


Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

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E-mail Response Management


E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s online relationship with customers will be increasingly critical to customer satisfaction and retention. That’s why managers need new tools to manage their corporate e-mail assets and better service the e-mail customer.

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Progress Software Revs Up to Higher RPM via Savvion - Part 2


Part 1 of this series began to analyze the recent merger of Progress Software Corp. [NASDAQ: PRGS] and Savvion Inc. With this acquisition, Progress has made a large leap into the business process management (BPM) space, from which has been notably absent. The article asserted that Savvion BusinessManager 7.5 [evaluate this product] is one of the most mature BPM suites in the

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Call Center Protocols: Getting Problems Solved!


Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving skills, has referred to the company knowledge base (KB) for a possible solution, and is still unable to resolve the problem, the incident ticket is escalated to second level (L2) support, where CSAs have advanced training and more knowledge

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Pricer Unveils Intelligent Digital Shelf Solutions


Pricer, a provider of an electronic display and electronic shelf label (ESL) platform, solutions, and services for communicating, managing, and optimizing price and product information on the retail floor, announced new solutions at NRF 2015.

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Alaric Systems Ltd


Alaric, an NCR company, provides fraud prevention and intelligent transaction handling solutions globally. From ATM and POS transactions to internet banking and mobile payments, Alaric's products enable customers to achieve unmatched fraud detection rates and efficiently manage the complexity of transaction processing and authorisation.

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CaminoSoft Managed Server HSM


Companies today are managing ever-increasing amounts of data. Traditional solutions have involved increasing server space by adding more hard drives. Strategically, however, this is like building storage rooms in your house, with no thought as to what will be stored where. That’s why you need an intelligent approach to data management, which doesn’t involve “building more rooms” in your systems.

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Can We Intelligently Use Part Numbers to Configure and Order the Right Products?


In the industrial automation industry, an overlooked, fatal flaw of sales configurator solutions is their inability to simultaneously configure part numbers and products. A greater concern is their inability to "decipher" product specifications from part numbers—that is, in reverse.

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Just How Smart Is Your Scheduler?


Intelligent scheduling optimizes your resources. Intelligent scheduling software uses predictive analytics to establish both predictable and “unpredictable” events so as to yield a realistic schedule that can be continuously optimized. Intelligent scheduling is perhaps the most critical functionality that has been missing from the feature set for field service activities and processes in other

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