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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 integrated crm and field service solution

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Vertical Solutions Inc.-All About Field Service: Part Two


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integrated crm and field service solution  to have a fully integrated VoIP solution coupled with our collaboration tool for field techs to communicate with dispatchers or customers based on location, drive time, estimated time of arrival (ETA), contractual obligations, and more? TEC : VSI is touted to have several differentiating traits (depicted in figure 4 below). Can you please illustrate some concrete examples of where your guidance/compliance and multiple tiers of workforce management (WFM) work well? KB : We have a customer in the home Read More

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integrated crm and field service solution  example of a fully integrated ERP system offered through a SaaS model for the SMB market. Delivering complete back-office (accounting, human resources [HR], purchasing, financials, etc.) and powerful CRM capabilities, NetSuite offers users a fully integrated, Web-based solution in a single source code. Its capabilities are better suited for the services sector, such as professional services organizations, nonprofits, and advertising, with modules in financials, CRM, purchasing, payroll, and inventory. Read More

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integrated crm and field service solution  of hosted CRM and integrated accounting solutions www.netsuite.com Oracle Provider of on-premise and hosted enterprise systems www.oracle.com Salesforce.com Provider of hosted CRM software solutions www.salesforce.com SAP Provider of on premise ERP systems and hosted CRM systems www.sap.com Yankee Group SaaS industry specialist and leading CRM analyst group www.yankeegroup.com Appendix III: RFP Outline 1. Introduction and Purpose RFP purpose Timeline Sequence of events 2. Company Background Vision and Read More

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integrated crm and field service solution  field service), entitled “ Integrated Workforce Management (WFM) Platforms: Fact or Fiction? ” ran along similar lines. The software vendor whose work and solutions have largely inspired the first two series is ClickSoftware Technologies (NASDAQ: CKSW). With its recent acquisitions and internal development, ClickSoftware also has some connection to the latter series on general WFM considerations. Specifically, from its roots and expertise in field service workforce scheduling and optimization (i.e., Read More

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integrated crm and field service solution  you count the pure-play Integrated CRM vendors and niche, or, fill-the-cracks vendors, there at least fifty from which to choose. Should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of-breed approach, getting the best in each category but being left with standalone applications that must be integrated? Every vendor, of course, has their own opinion. And, of course, we have ours. The Integrated Solution  You''ll read plenty, as Read More

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