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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 integrated crm and field service solution

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Vertical Solutions Inc.-All About Field Service: Part Two


In a blog post last week, I talked about Vertical Solutions’ (VSI) offerings for field service management (FSM), including the company’s customer profile, partners for extending the solution, and VSI’s big data capabilities. To expand on the company’s value prop and positioning, we recently had an in-depth candid discussion with VSI’s executive vice president (EVP) Kris Brannock. Ms. Brannock

integrated crm and field service solution  to have a fully integrated VoIP solution coupled with our collaboration tool for field techs to communicate with dispatchers or customers based on location, drive time, estimated time of arrival (ETA), contractual obligations, and more? TEC : VSI is touted to have several differentiating traits (depicted in figure 4 below). Can you please illustrate some concrete examples of where your guidance/compliance and multiple tiers of workforce management (WFM) work well? KB : We have a customer in the home Read More

Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part I)


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integrated crm and field service solution  on). Agresso offers a closely integrated data/process/reports delivery architecture designed specifically for the above-mentioned BLINC environments. The vendor prides itself as The ERP Market''s Definition of Agility as it allows an unlimited amount of ongoing, post-implementation changes without the typical external IT costs and interventions that can save pretty dollar amounts in revenue for the forward-thinking user enterprises. Outside of the native architecture and the more recent Agresso Read More

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integrated crm and field service solution  example of a fully integrated ERP system offered through a SaaS model for the SMB market. Delivering complete back-office (accounting, human resources [HR], purchasing, financials, etc.) and powerful CRM capabilities, NetSuite offers users a fully integrated, Web-based solution in a single source code. Its capabilities are better suited for the services sector, such as professional services organizations, nonprofits, and advertising, with modules in financials, CRM, purchasing, payroll, and inventory. Read More

A Candid Conversation with a Field Service Workforce Management Leader


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integrated crm and field service solution  field service), entitled “ Integrated Workforce Management (WFM) Platforms: Fact or Fiction? ” ran along similar lines. The software vendor whose work and solutions have largely inspired the first two series is ClickSoftware Technologies (NASDAQ: CKSW). With its recent acquisitions and internal development, ClickSoftware also has some connection to the latter series on general WFM considerations. Specifically, from its roots and expertise in field service workforce scheduling and optimization (i.e., Read More

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Customizing Agile for a Service Business


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Solution Minds is an Australasian based consulting company, established in 1999. We help companies select and implement enterprise software and are the clear market leader. We are 100% independent of software vendors/resellers/partners and offer unbiased advice and a proven methodology to help you select best-fit software for your prioritised needs. Solution Minds ensures you make the right decision, negotiate maximum discounts on software and services, secure the best partner for the implementation and ultimately lower project risks to achieve a successful outcome.

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Integrated Systems Solutions


Integrated Systems Solutions has over twenty years experience successfully solving business problems with technology and people

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integrated crm and field service solution  is to bring a pre-integrated, out-of-the-box set of user, data, and process experiences to its ERP customers, leveraging Pivotal as the engine to deliver those CRM experiences. Conversely, Aptean also wants to take its manufacturing CRM customers and bring them onto its ERP and supply chain products. To achieve TEC certification, Aptean completed TEC’s detailed questionnaire ( download sample CRM RFI template ) and delivered a comprehensive product demonstration. During the demo, Aptean allowed me to Read More