-
Abstract:
Although not quite yet out of the woods, by having product flexibility 'in the bag', and by providing now much more of its
own 'must have' collaborative applications (e.g. SCM and CRM), J.D. Edwards might again start looking forward to the future. (...)
Excerpt related to
integrate crm system process:
Although not quite yet out of the woods, by having product flexibility 'in the bag', and by providing now much more
of its own 'must have' collabo...
Published:
2002-01-11
-
Excerpt related to
integrate crm system process:
... IT infrastructure around ERP, and then integrate systems in ... specific
mention of other enterprise system requirements, it ... Customer Relationship Management
(CRM). ...
Published:
2008-09-16
-
Abstract:
While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that 2002
will, for some more tenacious Tier 2/Tier 3 vendors, be the year of delivering products under their own steam as to counteract
the onslaught by Tier 1 vendors and mid-market juggern (...)
Excerpt related to
integrate crm system process:
While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that
2002 will, for some more te...
Published:
2002-04-19
-
Excerpt related to
integrate crm system process:
... Pega’s customer process management and exceptions management ... organizations
seek products that integrate their front ... Edition with its own CRM system,
in an ...
Published:
2009-06-19
-
Abstract:
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large
enterprise vendors tend to step on mid-market vendor's toes. The real concern is to determine whether the mid-market cultural
and functional differences are well understood and (...)
Excerpt related to
integrate crm system process:
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large
enterprise vendors...
Published:
2003-06-26
-
Abstract:
The best CRM choice for Global Refund. Read TEC's whitepaper here! Swiss financial services company Global Refund needed to
replace its antiquated customer relationship management (CRM) system. To find a mobile-enabled, user-friendly solution that
could handle the company’s 15 million yearly transaction (...)
Excerpt related to
integrate crm system process:
... Global Refund needed to replace its antiquated customer relationship management (CRM)
system. ... list of four, and shave two months off the selection process.
...
Published:
2010-03-11
-
Abstract:
The best CRM choice for Global Refund. Read TEC's whitepaper here! Swiss financial services company Global Refund needed to
replace its antiquated customer relationship management (CRM) system. To find a mobile-enabled, user-friendly solution that
could handle the company’s 15 million yearly transaction (...)
Excerpt related to
integrate crm system process:
... Global Refund needed to replace its antiquated customer relationship management (CRM)
system. ... list of four, and shave two months off the selection process.
...
Published:
2010-03-11
-
Abstract:
The need for quick responses to changing business environments has resulted in the growth of business process management
(BPM). Thus, BPM vendors are embarking on merger and acquisition strategies to meet the functional requirements of businesses. (...)
Excerpt related to
integrate crm system process:
The need for quick responses to changing business environments has resulted in the growth of business process management (BPM).
Thus, BPM vendors ...
Published:
2006-05-29
-
Abstract:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is considered a leader in native process manufacturing functionality. The company has also expanded its online
operations through its RenaissanceLink software applica (...)
Excerpt related to
integrate crm system process:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is cons...
Published:
2000-07-20
-
Abstract:
Siebel is finally taking 'the bull by the horns' by acknowledging the integration challenges its customers face, and by addressing
that issue. An often troubling aspect of CRM implementations in the past is that the only way IT departments can achieve a
full view of the customer is by integrating front-e (...)
Excerpt related to
integrate crm system process:
Siebel is finally taking 'the bull by the horns' by acknowledging the integration challenges its customers face, and
by addressing that issue. An ...
Published:
2002-05-10
-
Excerpt related to
integrate crm system process:
... Full-fledged BPM system components thus include visual ... BPM is often
used to integrate multiple enterprise ... ERP or customer relationship management (CRM)
database ...
Published:
2008-08-06
-
Abstract:
The Internet has changed the buying process for enterprise level solutions and sales departments must learn to adapt to today's
self-directed buyer. The new, competitive sales high ground is to effectively manage a convenient on-line/off-line buy cycle
experience at every point of contact. (...)
Excerpt related to
integrate crm system process:
The Internet has changed the buying process for enterprise level solutions and sales departments must learn to adapt to today's
self-directed buye...
Published:
2006-03-31
-
Abstract:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
Excerpt related to
integrate crm system process:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry...
Published:
2005-12-05
-
Abstract:
The reality of today’s application environment is that no single application meets all of the needs of a business, or frequently
even the needs of a single business process, so multiple applications must work together to support business processes. (...)
Excerpt related to
integrate crm system process:
... of new enterprise suites such as CRM, SCM, PLM ... today is that the
core enterprise system must work ... an ideal solution is the ability to integrate
the business ...
Published:
2003-02-27
-
Abstract:
The reality of today’s application environment is that no single application meets all of the needs of a business, or frequently
even the needs of a single business process, so multiple applications must work together to support business processes. (...)
Excerpt related to
integrate crm system process:
... of new enterprise suites such as CRM, SCM, PLM ... today is that the
core enterprise system must work ... an ideal solution is the ability to integrate
the business ...
Published:
2003-02-27
-
Abstract:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should
be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a
culture consistent with CRM can lead to a deployment strategy (...)
Excerpt related to
integrate crm system process:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be
used. A point-based sy...
Published:
2004-10-22
-
Abstract:
E-business has prompted a lot of vendors to move towards creating electronic product lifecycle management (e-PLM) suites.
However, enterprise resource planning vendors with extensive e-commerce initiatives, development staffs, and renewed interest
in PLM, are as likely to lead the way. (...)
Excerpt related to
integrate crm system process:
E-business has prompted a lot of vendors to move towards creating electronic product lifecycle management (e-PLM) suites.
However, enterprise reso...
Published:
2005-10-21
-
Abstract:
The SCM features of Movex should assist you in streamlining your operations to make them more efficient and cost-effective.
Movex has meanwhile expanded its hardware base and has long added customer relationship management (CRM) modules. (...)
Excerpt related to
integrate crm system process:
... Intentia will pre-integrate its Movex applications with ... automation,
features within the CRM module include ... plans for a manufacturing execution system
(MES) to ...
Published:
2004-02-03
-
Abstract:
By focusing on improving and optimizing the processes instead of only the departments, any user company should be better
aligned and prepared to take on the challenges ahead. (...)
Excerpt related to
integrate crm system process:
By focusing on improving and optimizing the processes instead of only the departments, any user company should be better aligned
and prepared to t...
Published:
2006-01-11
-
Abstract:
Business process management (BPM) has to integrate existing enterprise applications, Web services, and people in such a way
that it can also quickly change, destruct, or construct processes. This is far beyond the realm of traditional enterprise
application integration (EAI). (...)
Excerpt related to
integrate crm system process:
Business process management (BPM) has to integrate existing enterprise applications, Web services, and people in such a way
that it can also quick...
Published:
2005-12-08