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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 intangibility service performance


Service Productization
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel,

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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deFacto delivers performance management capabilities in a fully unified product. deFacto supports sophisticated division-level to enterprise-wide planning and analysis applications such as financial, human resources, supply chain, capital planning, profitability, sales, and many others. This brochure describes the solution's features and answers frequently asked questions.

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deFacto Performance Management


The deFacto Performance Management product is a business performance management (BPM) solution that provides the tools and capabilities needed for business managers to quickly and easily model a business operation, design a performance-optimized operating plan based on that model, then monitor and manage that plan to the company’s strategic goals. Any business user with no technical knowledge or training can use deFacto’s Business Modeler to automatically build a high performance, multidimensional data model that reflects all of the financial attributes of any business operation. By applying deFacto’s what-if analysis and forecasting capabilities to that model, a business user can create a financial operating plan designed to optimize the financial performance of the business operations and consolidate data from any number of data sources. Then, using deFacto’s budgeting, analysis, reporting and dashboard capabilities, managers can, in real time, monitor and manage the operating plan and model so that it meets the business unit’s financial and operational goals. deFacto uses Excel and Web technologies as its primary user interfaces. It connects business users located anywhere to their company’s shared, high-performance SQLServer data warehouse hosted in a private or public cloud environment. It comes with prebuilt components for fast, easy, and cost-effective deployment.

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Why Performance Management? A Guide for the Midsize Organization


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