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Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » innovative outsourcing


Outsourcing 101 - A Primer
Outsourcing is a very diverse topic, and there are many different outsourcing options and outsourcing service providers to choose from. Companies are telling

innovative outsourcing  offering a slew of innovative new products. The CEO has read his competitor''s annual report, and noted that they were profitable again this year. The competitor''s revenues are the same as the CEO''s company, but its costs are lower. Meanwhile, the CEO''s company is unable to raise prices, can''t afford to offer 24-hour customer service, and the competitor is starting to take market share at every turn. And, by the way, the CEO''s company lost money again this year. The CEO continues to ponder . . . Both Read More...
Outsourcing Best Practices-A Primer on Outsourcing Governance
The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander the true potential of the

innovative outsourcing  that the need for innovative leadership goes away. Too many businesses entering into outsourced relationships underestimate the on-going management commitment associated with governance. Ensuring the involvement of the same strong leaders who helped create the outsourcing agreement is critical to effective governance and the continued alignment of principles. Secondly, since lowering the cost of delivering IT services is often a driver for outsourcing, the outsourcer must deliver services below the cost Read More...
Outsourcing for SMBs without Compromising your Sanity
Small and medium businesses (SMBs) often don’t know how to engage and manage outsourcing initiatives. Both outsourcing provider and seeker should together

innovative outsourcing  Technologies iNEK Technologies offers innovative & cost-effective, business and IT services & solutions to a variety of industries for achieving superior business results. This enables our clients to cut costs, respond rapidly to market needs, streamline internal operations, enhance customer services and mitigate risks. Head quarters INEK Technologies LLC 9200 Indian Creek Pkwy STE # 187 Overland Park, KS 66210 For General Enquires Phone 913.469.1066 Fax 913.273.1065 Email: info@inekinfo.com Web Read More...
24-7 INtouch
24-7 Intouch is a global contact center outsourcing company that delivers innovative, quality-driven, customer service solutions, across all industry segments

innovative outsourcing  outsourcing company that delivers innovative, quality-driven, customer service solutions, across all industry segments. Using the most advanced technology, comprehensive insights, and brand specialists for each account, 24-7 Intouch is able to provide a multichannel approach, via voice, live chat, e-mail and social media management. This customizable, customer care method allows clients to utilize business insights to deliver lifetime customer loyalty and increase incremental revenue. Read More...
Outsourcing Challenges: Avoid the Pitfalls
Outsourcing can provide management with a powerful tool to control cost and enhance product and service delivery. Yet so many outsourcing initiatives fall short

innovative outsourcing  , Infrastructure Outsourcing , Innovative Outsourcing , International Outsourcing , IT Outsourcing , Business Outsourcing , Business Process Outsource , IT Outsourcing Challenges , IT Outsourcing Companies , IT Outsourcing Company , IT Outsourcing Management , IT Outsourcing Providers , IT Outsourcing Solution , IT Outsourcing Solutions , IT Outsourcing Trends , IT Services Outsourcing , Outsourcing Companies , Outsourcing Company , Outsourcing Economy , Outsourcing Examples , Outsourcing Information , Read More...
Drive Value with Outsourcing Management Tools
There is much discussion in the marketplace about outsourcing management and governance (OM/G). Many organizations mistakenly assume they understand the science

innovative outsourcing  Value with Outsourcing Management Tools There is much discussion in the marketplace about outsourcing management and governance (OM/G). Many organizations mistakenly assume they understand the science of effective OM/G, but that’s often not the case. OM/G is a critical discipline enabling companies to achieve the intent of their outsourcing deal. In fact, without it, value leakage of 15 percent or greater is the typical result. Read More...
Outsourcing Security Part 1: Noting the Benefits
Without effective security, companies risk losing money and customer trust. With good security, companies have the power to maintain stakeholder value, customer

innovative outsourcing  Security Part 1: Noting the Benefits Introduction Remember the carefree days of summer? The memories aren''t so positive for many corporations hit by cyber attacks during the summer of 2001. Three especially menacing threats-CodeRed, CodeRed II, and Nimda-cost U.S. corporations more than 12.3 billion dollars. After the fall-out, one company reported it had over 60 software engineers working for a week to recover from Nimda, and it still had work to do. For many organizations, these recent Read More...
Outsourcing Best Practices
It has become very common for start-ups to begin their entire product development by leveraging companies offshore. Once a long-haul possibility for large

innovative outsourcing  Best Practices Xoriant Corporation is an offshore software product development company with global delivery centers, offering a wide range of software development engineering services like software testing, migration and porting services. We offer these services to a variety of industries including finance, telecom, ecommerce, customer-facing web publishers, and others. Source: Xoriant Corporation Resources Related to Outsourcing Best Practices : Offshore Outsourcing (Wikipedia) Best Practice Read More...
Outsourcing 101 - A Primer Part Three: Approaches and Recommendations
Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part discusses

innovative outsourcing  101 - A Primer Part Three: Approaches and Recommendations Summary When a company contracts work from another company, it is typically called outsourcing. Outsourced work is usually performed locally (onshore outsourcing), in other countries in roughly the same time zone (nearshore outsourcing,) in countries that are many time zones away (offshore outsourcing), or some combination of the above. Literally any activity that is performed by a company can be, and probably has been, outsourced. A Read More...
Enterprise Software Product Outsourcing: A Fresh Perspective for Mid-market Vendors
Creating outsourcing centers is a viable option for companies under pressure to develop quality products with tight time and budget restraints. Mid-market

innovative outsourcing  Software Product Outsourcing: A Fresh Perspective for Mid-market Vendors Introduction Software development and implementation outsourcing, and business process outsourcing has been big buzzwords for the past five years, and everyone seems to want to get on the outsourcing bandwagon . Some large vendors have even gone ahead to set up their own development centers in outsourcing countries such as India and Russia. But what about mid-sized vendors that currently develop their enterprise-level Read More...
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer

innovative outsourcing  Process Outsourcing (BPO) Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. Read More...
Achievo Outsourcing Suite


innovative outsourcing  Outsourcing Suite Read More...
The Many Flavors of Application Software Outsourcing
Many companies are looking to outsource development and maintenance of their application software. Common reasons that companies outsource application software

innovative outsourcing  Many Flavors of Application Software Outsourcing Defining the Problem In the 1990s many companies rushed to upgrade or replace their legacy software prior to January 1, 2000—affectionately known forevermore as Y2K. There was fear and concern that many legacy software applications would be unable to handle the requirements of a change in the first two digits of a four-digit year in date fields. A large number of companies chose to purchase and implement new software packages that handled most of Read More...
University of Canberra Achieves a Step Change With Offshore Outsourcing
This case study showcases the University of Canberra’s (UC) successful outsourcing story amidst an increasingly competitive education industry in Australia. A

innovative outsourcing  of Canberra Achieves a Step Change With Offshore Outsourcing This case study showcases the University of Canberra’s (UC) successful outsourcing story amidst an increasingly competitive education industry in Australia. A broad coverage and decentralized approach to administrative support, coupled with lowering student demand and increasing budget deficit contributed to UC’s diminishing performance and margins. In order to rebuild its competitiveness, increase profitability and refocus on Read More...

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