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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service
Traditionally, utilities have leveraged robust meter, network, and customer service infrastructures. These technologies served the needs of largely regulated

infrastructure service  Metering Infrastructure , Metering Infrastructure Market , Billing Metering Field Service . Contents Executive Summary . Innovating Business Processes for Sales and Customer Service Optimize Revenues and Demand Make Customer Service More Cost-Effective Enable Market Efficiency and Automation Regional Business Cases for AMI North America Europe Asia Pacific Technical Requirements of AMI How Enterprise SOA Supports AMI How SAP NetWeaver Supports Enterprise SOA Enterprise SOA and AMI in Action: Two Examples Read More...
Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical type...
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Documents related to » infrastructure service


ASP Infrastructure: The Party Has Started
On June 14th, Nortel Networks unveiled their Comprehensive Service Management Solution for the ASP Market. They've assembled an interesting portfolio of

infrastructure service  nascent, the plethora of infrastructure support options provides an attractive mix of choices. User Recommendations Nortel Network's Preside Managed Application Services Platform is attractive. However, ASP's should consider all options. We recommend identifying your unique needs and comparison shopping. Perhaps exploring existing business relationships with Nortel, or another provider, may provide negotiating leverage. While selecting an infrastructure partner is challenging, the positive news is there Read More...
Data Center Best Practices: Optimizing Service Infrastructure through OS Portability
Today’s data centers are an increasingly complex mixture of server platforms, hardware, operating systems, data, and applications that have accumulated over

infrastructure service  Best Practices: Optimizing Service Infrastructure through OS Portability Today’s data centers are an increasingly complex mixture of server platforms, hardware, operating systems, data, and applications that have accumulated over time. So how do you take your data center from a tangled mess of suboptimal servers which may be hampering your service levels, to one that can maximize performance? With the use of virtualization technology, data center optimization can become a reality. Read More...
More Infrastructure Support for CyberCarriers
Lucent NetworkCare Professional Services and IBM Global Services have announced an alliance to help emerging service providers. The two organizations have

infrastructure service  data center and network infrastructure improvements during the next three years, about half of that for professional services. The IBM and Lucent alliance confirms the Telecom industry's endorsement of the Application Service Provider model. The move to establish infrastructure mechanisms to support data center and network offerings is not new. In February, AT&T announced their Ecosystem (see our article: AT&T's Ecosystem ) which offers companies a suite of solutions from AT&T, Cisco, Sun, Read More...
Enterprise Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses?
In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However, a trend has recently emerged

infrastructure service  maintaining a comprehensive IT infrastructure or the initial investment of purchasing software licenses. Consequently, ERP initiatives have recently piqued the interest of SMB organizations in a number of service sectors. Defining SOA and SaaS At a high level, SOA is a technological platform that organizations employ to standardize the interaction and collaboration of disparate applications. Although this can be achieved through various means, web services have become popular methods employed by ERP for Read More...
The ROI of Software as a Service
Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go

infrastructure service  ROI of Software as a Service Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go pricing. But many firms question the long-term value of SaaS, wondering if the rent-versus-own model has a cost crossover point? Discover how some firms have obtained long-term value with SaaS solutions as SaaS has moved into larger, more strategic deployments. Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the

infrastructure service  Service Management (FSM) Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the Read More...
The Evolution of Enterprise Resource Planning Includes Service Industries
Enterprise resource planning (ERP) vendors have extended their functionality to service vertical markets in the service industry. As a result, ERP for services

infrastructure service  with the existing IT infrastructures. Typically, smaller service organizations have a financial package from vendors such as Microsoft or Sage that serves as the back-office component, and they will seek an industry-specific solution that provides the missing functionality to completely automate their business processes. Although under this option the initial investment can be lower, the level of integration between these systems will vary from application to application (including the level of field mapp Read More...
A Candid Conversation with a Field Service Workforce Management Leader
ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and

infrastructure service  mobility products run on infrastructure platforms by Microsoft, IBM, and Sybase. Our goal is to dominate the mobile business application layer for the service sector . You may recall that ClickSoftware is the pioneer of the two most fundamental concepts for running a modern service operation: service chain optimization and real-time service enterprise . With the broadest and deepest domain expertise for a wide spectrum of service industry verticals, ClickSoftware created mobility business applications Read More...
A Guide to ERP for Service Organizations
Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In

infrastructure service  Guide to ERP for Service Organizations Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle’s Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role technology plays in running a successful service business. Read More...
Safeguarding Your Email Infrastructure
Sophisticated techniques used by spammers make it challenging for e-mail security solutions to keep pace. Vircom’s modus technology addresses this issue with a

infrastructure service  Your Email Infrastructure Sophisticated techniques used by spammers make it challenging for e-mail security solutions to keep pace. Vircom’s modus technology addresses this issue with a solution that analyzes all inbound and outbound e-mail traffic to counteract spam, phishing, viruses, spyware, out-of-policy communications, and other e-mail threats. This white paper describes the technology's multi-layered architecture. Read More...
Comarch Field Service Management
Comarch Field Service Management (FSM) system is a complete solution for scheduling, staffing, managing, and supporting workforce in the field. Efficiency is

infrastructure service  Field Service Management Comarch Field Service Management (FSM) system is a complete solution for scheduling, staffing, managing, and supporting workforce in the field. Efficiency is achieved by selecting the most suitable resources for each task, as well as accounting for scheduling issues. The decision is made taking into consideration modifiable and adjustable ratings, according to a company’s unique business model. Comarch FSM helps take service management to the next level through the Read More...
Service Partners
Business Consulting Company, with more than 20 years of experience in ERP, CRM and Supply Chain Management Implementatio Projects.

infrastructure service   Read More...
Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

infrastructure service  so we need an infrastructure that enables us to collaborate on sales and technical development projects as effectively as possible. In order to best serve its customers, VAI participates in the IBM PartnerWorld® Industry Networks, which offer a rich set of incremental industry-tailored resources to all PartnerWorld members who want to build their vertical market capabilities and attract potential customers in the markets they serve worldwide. VAI is a member of the fabrication and assembly industry and Read More...

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