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Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

information technology service management  his or her specific information needs. Ideally, the system should also be able to dynamically modify its behavior, depending on what the user is doing. Financial industry enterprises—especially those competing with larger organizations—claim that they win and keep customers because they leverage their in-depth knowledge about the client to offer more personalized service. These clients do not want a cut-and-dried solution that looks and acts like the same CRM system that their next-door competitor Read More...
Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical type...
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Documents related to » information technology service management


The Impact of IT Service on Business Process Management
There are potential benefits of operating business process management (BPM) side-by-side with business service management (BSM). BPM and BSM are emerging

information technology service management  Critical Success Factors for Information Technology | Critical Success Factors in Business | Critical Success Factors in Strategic Planning | Critical Success Factors Project Management | Critical Success Factors Sales | Critical Success Factors Software | Critical Success Factors Strategic | Critical Sucess Factors | Critical to Process | Critical to Quality | Critical to Quality CTQ | Critical to Quality Definition | Critical to Quality Examples | Critical to Quality Metrics | Critical to Quality Read More...
Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

information technology service management  SLM-Six Sigma and the Information Technology Infrastructure Library (ITIL) . We've spent a good deal of time understanding Six Sigma in this paper. For arguments sake, ITIL is a best practice that originated in Europe. It is not competitive with Six Sigma, but complementary, essentially providing a very IT-specific framework for managing IT functionality. It is also oriented around providing superior customer service, but does not attempt to measure and modify processes related to IT As with many Read More...
IT Service Management-A Road Map for Success
Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service

information technology service management  Map for Success Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service improvement strategy. To be successful, businesses must start by building a custom road map. Read about how focusing on long-term, strategic objectives—including a realized return on investment (ROI)—can greatly improve your IT service delivery and support. Read More...
Remote Management and the Information Infrastructure
Consolidating various data center devices running on multiple platforms provides network administrators with a more efficient information infrastructure. After

information technology service management  with a more efficient information infrastructure. After all, fewer moving parts results in better overall efficiency and reliability. Use a centralized console to manage infrastructure, and combine reliability and remote connectivity while reducing costs—without compromising application and technology service levels. Read More...
Facilities Management is Moving Forward with Technology
Information is one of the most valuable resources for facilities management departments, so it’s essential to have a process that lets you achieve full value

information technology service management  Industry , Facilities Management Information , Facilities Management Market , Facilities Management News , Facilities Management Office , Facilities Management Online , Facilities Management Organizations , Facilities Management Outsourcing , Facilities Management Plan , Facilities Management Professionals , Facilities Management Publications , Facilities Management Resources , Facilities Management Safety , Facilities Management Services , Facilities Management Software , Facilities Management Solutions Read More...
OutStart TrainingEdge.com Learning Management System Certification Report
The OutStart product TrainingEdge.com is now TEC Certified for online evaluation of learning management systems in the Human Capital Management (HCM) Evaluation

information technology service management  outstart,trainingedge.com,learning management system,learning management system comparison,learning management system software,hosted learning management system,learning management system vendors,web based learning management system,open source learning management system,learning management system reviews,learning content management system,e learning management system,free learning management system,learning management system open source,learning management system lms Read More...
Project Portfolio Management for Service Organizations: Bridging the Gap between Project Management and Operations
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller PSOs, best-of-breed vendors

information technology service management  PSOs Vendors servicing internal information technology (IT) departments This article will examine PPM for PSOs and the vendors that service this market segment. The Operations Side of PPM The PPM industry's mixed messages are due in large part to the idiosyncrasies that separate PSOs from internal IT departments. Although most PPM vendors offer functionality for both types of organizations, most PPM solutions do not address both sets of needs in their entirety. Consequently, a number of vendors competent Read More...
Portfolio Management
Portfolio management provides insight into what is the best way to distribute resources among the various innovative options/projects to ensure that a maximum

information technology service management  portfolio management,innovation management tools,innovation tools,risks,uncertainties,uncertainty,NPV Read More...
Looking Beyond Mobile Device Management to Mobile Application and Enterprise Mobility Management
The increasing possibilities that come from deploying mobile solutions in the workplace are now counterbalanced by an exponentially complex ecosystem of options

information technology service management  mobile device management,enterprise mobility management,holistic enterprise mobility management solution,corporate mobile landscape,mobile device management solution,mobile application management Read More...
Macola ERP Supply Chain Management (SCM): Supply Chain Management (SCM) Competitor Analysis Report
Criteria in this knowledge base pertain to managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management,

information technology service management   Read More...
10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

information technology service management  customer lifecycle. KNOVA turns information into a knowledge powerhouse, and delivers it in a user experience that raises the definitions for collaboration and community to new levels. Built on an adaptive search and knowledge management platform, KNOVA’s suite of applications helps companies increase revenues, reduce service costs and improve customer satisfaction. Global Industry leaders including AOL, HP, Ford, H&R Block, Novell, Merrill Lynch, McAfee, Reuters, and QUALCOMM rely on KNOVA solutions Read More...
A Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet
With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort

information technology service management  Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort based on the specific priorities that speak to it. In this analysis, we will review each of these benefits, outlining the range of advantages and concrete ROI. Regardless of a company’s priorities, this multi-layer list of benefits makes the decision a Read More...

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