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Abstract:
In our increasingly intelligent, instrumented, and interconnected world, midsize businesses are finding new ways to use information
and technology to be smarter about how they work, where they invest, and the way they interact with their customers. Download
this report to learn how they’re doing it. (...)
Excerpt related to
information technology infrastructure library:
... In our increasingly intelligent, instrumented, and interconnected world, midsize businesses are finding
new ways to use information and technology to be ...
Published:
2011-09-15
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Abstract:
The Information Technology Infrastructure Library (ITIL) has become an answer for many IT departments trying to solve their
business problems. But many organizations find that their investment in ITIL has failed to yield the anticipated return on
investment (ROI). So what’s the key to maximizing ITIL R (...)
Excerpt related to
information technology infrastructure library:
The Information Technology Infrastructure Library (ITIL)
has become an answer for many IT departments trying to solve their business problems. But... ...
Published:
2010-03-11
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Abstract:
The Information Technology Infrastructure Library (ITIL) provides a common process framework for driving service quality
improvements and cost reductions. That’s why organizations must ensure they clearly understand the objectives of their ITIL
implementations, while implementing robust governance proc (...)
Excerpt related to
information technology infrastructure library:
The Information Technology Infrastructure Library (ITIL)
provides a common process framework for driving service quality improvements and cost red... ...
Published:
2010-03-11
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Abstract:
Information Technology Infrastructure Library (ITIL) processes often span multiple systems. However, many organizations operate
in department and application silos, with a lack of silo integration inhibiting a process approach. This leaves a significant
amount of manual work, resulting in a risk of error (...)
Excerpt related to
information technology infrastructure library:
Information Technology Infrastructure Library (ITIL) processes
often span multiple systems. However, many organizations operate in department and ... ...
Published:
2010-03-11
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Abstract:
The case company implemented an information technology services management (ITSM) system to support information technology
infrastructure library (ITIL)–inspired processes. Implement Consulting Group had the project management responsibility during
the entire process—from the preliminary requirement (...)
Excerpt related to
information technology infrastructure library:
The case company implemented an information technology services management (ITSM) system
to support information technology infrastructure library
... ...
Published:
2011-01-28
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Abstract:
It is an accepted fact that Information Technology Infrastructure Library (ITIL) is the only consistent and comprehensive
documentation of best practices for IT service management. Now, ITIL mentions facilities management in best practices for
IT service management. Why? Because facilities have to be int (...)
Excerpt related to
information technology infrastructure library:
It is an accepted fact that Information Technology Infrastructure Library
(ITIL) is the only consistent and comprehensive documentation of best pr... ...
Published:
2010-03-11
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Abstract:
Information technology (IT) governance is currently a hot topic. But what is “governance” exactly? IT governance includes
a number of actions and decision-making structures that encourage desirable behavior in the use of IT, and it’s an important
area of focus for any organization that wants to inc (...)
Excerpt related to
information technology infrastructure library:
... Source: BT INS. Document Type: White Paper Description: Information technology
(IT) governance is currently a hot topic. But what is “governance” exactly? ...
Published:
2010-03-11
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Abstract:
The case company decided to carry out an information technology infrastructure library (ITIL) implementation, and in so doing
hoped to make production in IT more visible, increase customer satisfaction, and maintain or increase employee satisfaction
in IT. Implement Consulting Group facilitated the proce (...)
Excerpt related to
information technology infrastructure library:
The case company decided to carry out an information technology infrastructure
library (ITIL) implementation, and in so doing hoped to make produc... ...
Published:
2011-01-28
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Abstract:
In our lifetime, we have witnessed IT evolve from a limited service function into a critical core competency. Stepping out
of the shadows and into the limelight has created new challenges for IT, however. Fortunately, the Information Technology
Infrastructure Library (ITIL) provides a common framework fo (...)
Excerpt related to
information technology infrastructure library:
... however. Fortunately, the Information Technology Infrastructure
Library (ITIL) provides a common framework for all IT activities. But ...
Published:
2010-03-11
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Abstract:
Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT operations and services,
with the main objective of aligning business and IT. Because there is no mandate that companies implement all framework specifications,
small and midsize businesses (SMBs) need to h (...)
Excerpt related to
information technology infrastructure library:
Information Technology Infrastructure Library (ITIL) is
a framework of best practices to manage IT operations and services, with the main objectiv... ...
Published:
2010-03-11
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Abstract:
Malta not a world away for Safeway's IT needs. Find IT Solutions and Other Applications for Your Judgment Associated with
Safeway's IT needs. Safeway, the UK's fourth-largest supermarket, spends over £100 million (GBP) a year on their information
technology (IT )operations. Five years ago, Safeway transf (...)
Excerpt related to
information technology infrastructure library:
Malta not a world away for Safeway's IT needs. Find IT Solutions and Other Applications for Your Judgment Associated with
Safeway's IT needs. Safew...
Published:
2010-03-11
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Abstract:
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information
technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted
with facilitation, ITIL input, and lean competences and tool (...)
Excerpt related to
information technology infrastructure library:
... optimal service and support conditions, the case company, Naviair, chose to adapt and implement information
technology infrastructure library (ITIL) service ...
Published:
2011-01-28
-
Abstract:
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information
technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted
with facilitation, ITIL input, and lean competences and tool (...)
Excerpt related to
information technology infrastructure library:
... optimal service and support conditions, the case company, Naviair, chose to adapt and implement information
technology infrastructure library (ITIL) service ...
Published:
2011-01-28
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Abstract:
The Business Value of Business Service Management. Browse & Download Free IT White Papers on Business Value of Business
Service Management. As more business processes exist in an electronic universe, the need to manage the IT services that enable
these processes increases. Business service management (...)
Excerpt related to
information technology infrastructure library:
The Business Value of Business Service Management. Browse & Download Free IT White Papers on Business Value of Business
Service Management. As ...
Published:
2010-03-11
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Abstract:
The majority of IT organizations are under great pressure to evolve to a next-generation network operations center (NOC).
A survey of 176 IT professionals has revealed that over a quarter of NOCs don’t meet their organization’s current needs for
application performance management. Learn how to migrat (...)
Excerpt related to
information technology infrastructure library:
The Next Generation Network Operations Center: How the Focus on Application Delivery is Redefining the NOC. Source: NetQoS.
Document ...
Published:
2010-03-11
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Abstract:
IT organizations struggle with the challenges of shrinking budgets, ever-changing technology, compliance pressures, and more.
For greater efficiency, many IT organizations are turning to information technology service management (ITSM) to help improve
processes. But there’s still too much focus on tech (...)
Excerpt related to
information technology infrastructure library:
... For greater efficiency, many IT organizations are turning to information technology
service management (ITSM) to help improve processes. ...
Published:
2010-03-11
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Abstract:
The case company is rolling out new professional service concepts, addressing the customer need for services fitting the
information technology infrastructure library (ITIL) framework. A centrally located team needed ITIL service knowledge and
certification before training service development, consulting (...)
Excerpt related to
information technology infrastructure library:
... out new professional service concepts, addressing the customer need for services fitting the information
technology infrastructure library (ITIL) framework. ...
Published:
2011-01-28
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Abstract:
Implementing information technology (IT) governance means using a structure of relationships and processes to direct an organization.
Some project portfolio management (PPM) vendors have adopted the IT governance mantra to differentiate their solutions from
those offered by the enterprise resource planni (...)
Excerpt related to
information technology infrastructure library:
Implementing information technology (IT) governance means using a structure of relationships and processes to direct an organization.
Some project...
Published:
2005-12-13
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Abstract:
IT service transition is difficult to manage. But with the updated guidance found in ITIL Version 3, IT organizations can
plan for a more successful transition, with a new perspective on all transition phases, including planning, configuration,
and change management. (...)
Excerpt related to
information technology infrastructure library:
... These are just a few of the challenges that the guidance in the Information Technology
Infrastructure Library (ITIL) Version 3 is intended to help address, in ...
Published:
2008-07-30
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Abstract:
ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations. Get Free Information and Other Solutions
Related to IT Effectiveness and IT Operations. IT is often characterized as distinct groups pursuing individual agendas and
launching disconnected initiatives to increase operational (...)
Excerpt related to
information technology infrastructure library:
ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations. Get Free Information and Other Solutions
Related to IT Effectiven...
Published:
2010-03-11