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Documents related to » information service provider oss


Here Come the Information Appliances
The hot products at Comdex 99 are expected to be in the up-and-coming area of

INFORMATION SERVICE PROVIDER OSS: appliances, the growth of information appliances (sometimes called Internet appliances or PC appliances) will be tremendous over the next three years; we expect annual growth rates will be greater than 100%. This market will prey on the traditional PC/desktop market, eating directly into PC volumes. This is a result of users trying to find a lower-cost alternative to the standard PC. In addition to lower pricing, information appliances are being marketed as lower cost of maintenance, especially with
11/17/1999

Los Alamos Loses Top-Secret Information, Again!
Another security compromise occurred at Los Alamos National Laboratories last month when two hard drives containing top-secret nuclear information disappeared. The security mistakes that are being made at Los Alamos are sloppy and unacceptable.

INFORMATION SERVICE PROVIDER OSS: drives containing top-secret nuclear information disappeared from a 10 x 20 foot vault. The compromise occurred in the X-Division where nuclear weapons are designed. Funded by the U.S. Department of Energy, Los Alamos is one of 28 Department of Energy Laboratories within the United States. With an annual budget of $1.2million, and over 9,000 staff, Los Alamos is the largest employer in Northern New Mexico. For more than 50 years, Los Alamos National Laboratory s primary mission has been to apply
6/20/2000

Information Mapping Case Study
Educational institutions have plenty to manage without having to make up for the deficiencies of inadequate learning management systems (LMS). Information Mapping, Inc. decided to switch from its old system to SyberWorks Training Center Learning Management System. The result: more efficient scheduling, integrated data management, better tracking of registration and cancellation, and an increase in seminar attendance.

INFORMATION SERVICE PROVIDER OSS: Information Mapping Case Study Information Mapping Case Study Source: SyberWorks Document Type: Case Study Description: Educational institutions have plenty to manage without having to make up for the deficiencies of inadequate learning management systems (LMS). Information Mapping, Inc. decided to switch from its old system to SyberWorks Training Center Learning Management System. The result: more efficient scheduling, integrated data management, better tracking of registration and cancellation, and an
9/17/2007 9:11:00 AM

Halo Prism: See Your Information in a New Light


INFORMATION SERVICE PROVIDER OSS: Halo Prism: See Your Information in a New Light Halo Prism: See Your Information in a New Light Source: Halo Business Intelligence Document Type: Brochure Description: Halo Prism: See Your Information in a New Light style= border-width:0px; />   comments powered by Disqus Source: Halo Business Intelligence Learn more about Halo Business Intelligence
7/16/2013 2:47:00 PM

Rent.com Selects KANA Cloud Offering for Customer Service » The TEC Blog
display relevant answers and information across channels promptly, consistently, and accurately. The solution also features native reporting and analytic capabilities that support proactive performance management by providing real-time insight into the status of each customer, department, and agent. An integration server supports connectivity with front-office and unified communication systems such as interactive voice response (IVR), automatic call distributor (ACD), computer telephony integration

INFORMATION SERVICE PROVIDER OSS: customer engagement, customer experience management, customer service software, industry watch, KANA Express, kana software, service experience management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
26-09-2012

The Total Managed Service Provider (MSP)
Comprehensive management and protection of information can be achieved only when both data centers and end points are controlled by managed service providers (MSPs). MSPs must change their thinking and embrace end point management, ensuring IT availability, data security, and business continuity. See how MSPs with the right tools and services are well positioned to strengthen customer relationships and grow market share.

INFORMATION SERVICE PROVIDER OSS: management and protection of information can be achieved only when both data centers and end points are controlled by managed service providers (MSPs). MSPs must change their thinking and embrace end point management, ensuring IT availability, data security, and business continuity. See how MSPs with the right tools and services are well positioned to strengthen customer relationships and grow market share. The Total Managed Service Provider (MSP) style= border-width:0px; />   comments powered by
1/25/2011 11:51:00 AM

7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal.

INFORMATION SERVICE PROVIDER OSS: Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
6/11/2013 4:52:00 PM

The Delivery of Enabling Software as a Service
In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of benefits to this model, there are also concerns preventing organizations from adopting it. All things considered, however, there is evidence that delivery of software as a service is a positive step to take.

INFORMATION SERVICE PROVIDER OSS: Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
11/14/2006 4:37:00 AM

Social Learning for Field Service Employees » The TEC Blog
Employees Filed Under ( Information Management and Collaboration ) by Raluca Druta  ( see bio )   Although learning might be a top priority for companies who rely on field service employees to sustain their operations, ensuring the ongoing training of these employees can be a challenge. Technology, standards, workflows, etc. that affect the performance of field technicians and agents change frequently; and consequently, companies need to ensure that accurate knowledge reaches their remote employees.

INFORMATION SERVICE PROVIDER OSS: e learning, field service management, fsm, mobile workforce, remote workforce, social learning, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
24-06-2013

10 Tips for Checking Your Software Implementer s References » The TEC Blog
(43) Industry Observation (1100) Information Management and Collaboration (38) Inside TEC (85) Manufacturing Operations (93) Product Lifecycle Matters (73) Risk and Compliance (26) Software 101 (64) Software Selection (241) Supply Chain Logistics (229) Talent Management Matters (67) TechnoBabble (40) Up Close and Personal (57) White Paper Review (23) Meta Login --> More TEC Blogs Foro Empresarial TEC Resources Articles Decision Support Evaluation Centers RFP Templates Software Evaluation Reports White

INFORMATION SERVICE PROVIDER OSS: reference check, reference criteria, references, Software Selection, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
14-05-2012

Better Performance Management for Service Companies » The TEC Blog
be able to gather information on how effective their service is and apply their analysis to their internal business processes, which affects the services customers receive and evaluate. An organization’s software applications should serve as the tools to conduct a complete analysis of service performance as well as to provide customers with data feedback, to generate confidence in their service support. Access to data is paramount, according to Mr. Petrucciani, enabling managers “to set priorities, mo

INFORMATION SERVICE PROVIDER OSS: bi, BPM, Business Intelligence, business performance, business performance management, KPI, KPIs, metric, metrics, service performance management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
24-05-2012


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