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Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical type...
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Documents related to » information service provider oss


Open Platform Provider Answers Questions about the State of the Market
Rather than offering the customary opinions and analysis of major market trends beforehand and then giving the involved vendors a chance for a factual review

information service provider oss  simultaneously, that most chief information officers (CIOs) shudder at just the idea. As SOA becomes more the norm, the problem of large upgrades will likely increase. Most vendors will respond by going to smaller “service packs” and similar [products], reserving major upgrades for major shifts in architecture, technology, or functionality. As an infrastructure provider, Progress must be concerned with accommodating software upgrades and changes easily. In particular, our business application Read More...
What Is Interconnect Billing?
When operators interconnect together to send and receive voice and other services, special requirements arise for the billing. Operator to operator interconnect

information service provider oss  invoices. Interface should show information of invoices, sub-invoices and CDRs. The billing system should also allow the terminating partners to download their individual CDR (s) and compare them with the accounting data. Billing system should be reliable and highly secure. It should not allow anyone to intrude into the system and view/modify sensitive information. System should also be flexible enough to adopt different changes. In case of some error(s), the system should able to delete the previous Read More...
The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

information service provider oss  Independent Service Providers , Information Service Provider , Internet Service Providers , Legal Service Provider , Manage Service Provider , Management Service Providers , Network Service Providers , Online Service Providers , Other Service Provider , Prepaid Service Providers , Professional Service Providers , Qualified Service Provider , Related Service Providers , Shared Service Providers , Support Service Provider , Technical Service Providers , Technology Service Provider , Telecom Service Read More...
ASP Infrastructure: The Party Has Started
On June 14th, Nortel Networks unveiled their Comprehensive Service Management Solution for the ASP Market. They''ve assembled an interesting portfolio of

information service provider oss  similar efforts. (For more information, see the links to our related articles at the conclusion of this document.) As stated in previous articles, this is great news for Application Service Providers. Since the ASP market is relatively nascent, the plethora of infrastructure support options provides an attractive mix of choices. User Recommendations Nortel Network''s Preside Managed Application Services Platform is attractive. However, ASP''s should consider all options. We recommend identifying your Read More...
Amdocs Overhauls Its Marketing
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to

information service provider oss  relevant, and actionable customer information to the service agent''s desktop, thereby transforming a high-volume call center into a more efficient and effective multi-channel customer contact center. Amdocs further evolved its CRM offering in 2003 with the acquisition of the technology assets the bankrupt Exchange Applications Inc. ( Xchange , see Xchange Adds to the List of CRM Point Solutions'' Casualties ). Now re-branded as part of the Amdocs ClarifyCRM suite of applications, the campaign management Read More...
4 Steps to Choosing the Right Device for Field Service Mobility
Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your

information service provider oss  Steps to Choosing the Right Device for Field Service Mobility Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your organization’s technology outlook, how a customer’s perceptions of you might be affected by the device, and how the hardware features make your employees more efficient. Know the four steps to consider for choosing the right device for your field service mobility needs. Read More...
Stockgroup Information Systems
Stockgroup includes accountability, integrity and open communication, within its set of core values, to achieve its objectives of being a financially strong and

information service provider oss  Information Systems Stockgroup includes accountability, integrity and open communication, within its set of core values, to achieve its objectives of being a financially strong and profitable business. That''s why when it came time to replacing its CRM system to better manage accounts, schedules, sales forecasting, and marketing, Stockgroup selected Maximizer Enterprise as its CRM solution of choice - an easier to use system with a lower TCO. Read More...
Big Questions to Ask Before Choosing a VoIP Provider
VoIP providers offer a unique and incorporative service full of features that are sure to enhance your company''s business. Though it may seem troublesome to

information service provider oss  Questions to Ask Before Choosing a VoIP Provider VoIP providers offer a unique and incorporative service full of features that are sure to enhance your company''s business. Though it may seem troublesome to uproot your current provider and make the switch to VoIP, the benefits range from financial savings to customization and everything in between. For any SMB, it may be difficult to choose a VoIP provider. Know the essential questions to ask when considering a VoIP provider. Read More...
Antidot Information Search and Access Solutions
Antidot provides ready-to-use solutions for information search and access that are tailored to the specific needs of content publishers, e-merchants, and

information service provider oss  Information Search and Access Solutions Antidot provides ready-to-use solutions for information search and access that are tailored to the specific needs of content publishers, e-merchants, and business organizations. Read the brochure and see how these software solutions have enhanced the value of the vendor’s customers’ information assets and improved their operational performance. Read More...
Moving to Self-Service Business Intelligence
Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence.

information service provider oss  time searching for the information they need than actually performing their jobs. And the problem is only getting worse. The solution isn’t more complex and expensive enterprise business intelligence (BI) solutions. Nor are user installed patchwork tools the answer —and can create operational and compliance nightmares. Getting the right information to the right people at the right time in a secure environment requires a balance of the two. But how do you find it? Learn how in the Forrester report Why Read More...
Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good

information service provider oss  to give you the information to manage that request. If a customer needs a delivery on a specific day, your systems need to tell you if you can make that date. If you cannot make that date, the systems should tell you when you can and what you need to do to make it happen.  Your customers want consistency. Good systems have well-defined business processes that produce consistent results. They even have well-defined processes for exceptions. An investment in standard business processes is an investment in Read More...
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you''ll discover how real-time offer management allows your company to continuously lear...

information service provider oss  and leverages the customer information that exists in your own database. In the white paper How to Convert Service Calls into Sales , you''ll discover how real-time offer management allows your company to continuously learn from inbound interactions , make adjustments based on customer responses, and immediately refine the offer for the next customer. And because it''s real-time and adaptive, it allows for automatic offer optimization and continuous insight into customer needs. You''ll also discover how to Read More...
IFS Field Service Management: Field Service Management (FSM) Competitor Analysis Report


information service provider oss  Field Service Management: Field Service Management (FSM) Competitor Analysis Report Read More...

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