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Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical type...
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Documents related to » information service provider oss


Open Platform Provider Answers Questions about the State of the Market
Rather than offering the customary opinions and analysis of major market trends beforehand and then giving the involved vendors a chance for a factual review

information service provider oss  simultaneously, that most chief information officers (CIOs) shudder at just the idea. As SOA becomes more the norm, the problem of large upgrades will likely increase. Most vendors will respond by going to smaller “service packs” and similar [products], reserving major upgrades for major shifts in architecture, technology, or functionality. As an infrastructure provider, Progress must be concerned with accommodating software upgrades and changes easily. In particular, our business application Read More
ASP Infrastructure: The Party Has Started
On June 14th, Nortel Networks unveiled their Comprehensive Service Management Solution for the ASP Market. They''ve assembled an interesting portfolio of

information service provider oss  similar efforts. (For more information, see the links to our related articles at the conclusion of this document.) As stated in previous articles, this is great news for Application Service Providers. Since the ASP market is relatively nascent, the plethora of infrastructure support options provides an attractive mix of choices. User Recommendations Nortel Network''s Preside Managed Application Services Platform is attractive. However, ASP''s should consider all options. We recommend identifying your Read More
Amdocs Overhauls Its Marketing
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to

information service provider oss  relevant, and actionable customer information to the service agent''s desktop, thereby transforming a high-volume call center into a more efficient and effective multi-channel customer contact center. Amdocs further evolved its CRM offering in 2003 with the acquisition of the technology assets the bankrupt Exchange Applications Inc. ( Xchange , see Xchange Adds to the List of CRM Point Solutions'' Casualties ). Now re-branded as part of the Amdocs ClarifyCRM suite of applications, the campaign management Read More
What Is Interconnect Billing?
When operators interconnect together to send and receive voice and other services, special requirements arise for the billing. Operator to operator interconnect

information service provider oss  invoices. Interface should show information of invoices, sub-invoices and CDRs. The billing system should also allow the terminating partners to download their individual CDR (s) and compare them with the accounting data. Billing system should be reliable and highly secure. It should not allow anyone to intrude into the system and view/modify sensitive information. System should also be flexible enough to adopt different changes. In case of some error(s), the system should able to delete the previous Read More
Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution?
When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of

information service provider oss  the batch transition of information between systems. Or it called for message-based brokering, where a message broker would step in and let you send data from a given transaction to another application, for close to real time processing. Or it''s now calling for what''s (confusingly) being called a brokered integration solution. With this new approach, a central integration hub is built, and all the logic that''s required to integrate applications is developed and managed within this broker''s interface Read More
Enterprise Information Portals
Smart enterprises know that focusing purely on core competencies is not sufficient for survival in a competitive marketplace. They need to leverage existing

information service provider oss  Information Portals Smart enterprises know that focusing purely on core competencies is not sufficient for survival in a competitive marketplace. They need to leverage existing information and knowledge assets in order to establish a winning advantage. To this end, enterprise information portals (EIP) deliver the capability to manage your implicit and explicit knowledge assets. Learn about current trends in EIP and how they affect you. Read More
The Power of Web Self-Service
In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We

information service provider oss  CRM,online,Epicor,self-service,clientele,customer Read More
Information Mapping Case Study
Educational institutions have plenty to manage without having to make up for the deficiencies of inadequate learning management systems (LMS). Information

information service provider oss  learning management systems (LMS). Information Mapping, Inc. decided to switch from its old system to SyberWorks Training Center Learning Management System. The result: more efficient scheduling, integrated data management, better tracking of registration and cancellation, and an increase in seminar attendance. Read More
Reverse Logistics for Service
Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By

information service provider oss  Logistics for Service Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By implementing a configurable solution that automates the end-to-end reverse logistics cycle, service organizations can increase productivity, improve the customer experience, and significantly reduce costs. Find out more. Read More
Oil and Gas: Upstream Data and Information Management Survey
Oil and gas companies have numerous information systems, each churning through vast amounts of data to support business decisions. Successful management of

information service provider oss  Gas: Upstream Data and Information Management Survey Oil and gas companies have numerous information systems, each churning through vast amounts of data to support business decisions. Successful management of these information systems is not simply a case of keeping the systems running and providing suitable backup mechanisms. It also includes the adoption of professional data management practices. Download this report to learn about effective practices for addressing data management challenges. Read More
Industry Analysts on Field Service Mobility Trends
P.J. Jakovljevic and other analysts discuss the impact of mobility on field service management.

information service provider oss  Analysts on Field Service Mobility Trends Everything is mobile, and mobile is everything. In a new video from ClickSoftware, several industry analysts, including TEC''s P.J. Jakovljevic, discuss the impact of mobility on field service management. Read More
Information Management and Collaboration
Information management systems facilitate the management of internal corporate documentation and information, Web site content, group collaboration, and

information service provider oss  Management and Collaboration Information management systems facilitate the management of internal corporate documentation and information, Web site content, group collaboration, and learning materials. These systems are built as central repositories that hold content, metadata, accessibility and workflow rules, and supporting information. Organizations that establish processes and disciplines around these systems can ensure smooth and efficient acquisition, maintenance, delivery, and archiving Read More
5 Must-haves in your Information Management Strategy during Challenging Times
Studies indicate that a majority of chief information officers (CIOs) see significant change coming over the next few years as they prepare to meet rising

information service provider oss  Must-haves in your Information Management Strategy during Challenging Times Studies indicate that a majority of chief information officers (CIOs) see significant change coming over the next few years as they prepare to meet rising business expectations for IT. A top priority in meeting this changing business need is to treat information as a strategic asset. Read about the five must haves in your information management strategy. Read More
Giving Service Companies a Fast Start
But, there are ways you can succeed, and you can find out about them in the sap white paper, giving service companies a fast start.

information service provider oss  Service Companies a Fast Start If you''re in IT services or strategic consulting, you''re getting squeezed from all sides . Global competition is driving down margins and profits. Fixed-price contracts are pushing up project and delivery risks. And the economy''s in deep recession. You know you have to cut costs and increase operational efficiencies. But will your software allow you to do what you need to? If you''re using outdated, non-integrated software systems, the answer could be no. But, there Read More

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