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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 information service provider oss

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) Software Evaluation Report

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system 

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Documents related to » information service provider oss

Open Platform Provider Answers Questions about the State of the Market


Rather than offering the customary opinions and analysis of major market trends beforehand and then giving the involved vendors a chance for a factual review and feedback, this time Technology Evaluation Centers has attempted to solicit vendors’ proactive views.

information service provider oss  simultaneously, that most chief information officers (CIOs) shudder at just the idea. As SOA becomes more the norm, the problem of large upgrades will likely increase. Most vendors will respond by going to smaller “service packs” and similar [products], reserving major upgrades for major shifts in architecture, technology, or functionality. As an infrastructure provider, Progress must be concerned with accommodating software upgrades and changes easily. In particular, our business application platform Read More

The Convergent Mediation Solution--Competitive Advantage Enabler


The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge of customer information, such as usage patterns, preferences, spending habits and duration can provide competitive advantages to service providers. Learn about convergent mediation systems that can support multiple service types (voice, data, content) in this white paper.

information service provider oss  Independent Service Providers , Information Service Provider , Internet Service Providers , Legal Service Provider , Manage Service Provider , Management Service Providers , Network Service Providers , Online Service Providers , Other Service Provider , Prepaid Service Providers , Professional Service Providers , Qualified Service Provider , Related Service Providers , Shared Service Providers , Support Service Provider , Technical Service Providers , Technology Service Provider , Telecom Service Read More

Amdocs Overhauls Its Marketing


Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases profitability.

information service provider oss  relevant, and actionable customer information to the service agent''s desktop, thereby transforming a high-volume call center into a more efficient and effective multi-channel customer contact center. Amdocs further evolved its CRM offering in 2003 with the acquisition of the technology assets the bankrupt Exchange Applications Inc. ( Xchange , see Xchange Adds to the List of CRM Point Solutions'' Casualties ). Now re-branded as part of the Amdocs ClarifyCRM suite of applications, the campaign management Read More

Progress Software Revs Up to Higher RPM via Savvion - Part 2


Part 1 of this series began to analyze the recent merger of Progress Software Corp. [NASDAQ: PRGS] and Savvion Inc. With this acquisition, Progress has made a large leap into the business process management (BPM) space, from which has been notably absent. The article asserted that Savvion BusinessManager 7.5 [evaluate this product] is one of the most mature BPM suites in the

information service provider oss  user and presents the information to the user via dashboards. Users can add new process metrics on the fly in the runtime environment to gain insight into current process execution data. Case Management Case management  is a common BPM usage pattern that requires a cross-section of BPM and  customer relationship management (CRM) . As analyzed in  my recent blog post , Savvion has delivered case management capabilities via specialized required out-of-the-box functionality. This usage pattern demands Read More

Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution?


When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of-breed approach, getting the best in each category but being left with standalone applications that must be integrated? This article compares the two approaches and offers some advice.

information service provider oss  the batch transition of information between systems. Or it called for message-based brokering, where a message broker would step in and let you send data from a given transaction to another application, for close to real time processing. Or it''s now calling for what''s (confusingly) being called a brokered integration solution. With this new approach, a central integration hub is built, and all the logic that''s required to integrate applications is developed and managed within this broker''s interface Read More

5 Key Steps to Make Field Service Profitable


Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable. Every field service interaction is an opportunity to not only delight customers, but also increase revenue. Here are 5 easy steps to get your field service organization in the black this year. Accomplish all five and get your field techs, customers, and balance sheet in your favor.

information service provider oss  Key Steps to Make Field Service Profitable Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable. Every field service interaction is an opportunity to not only delight customers, but also increase revenue. Here are 5 easy steps to get your field service organization in the black this year. Accomplish all five and get your field techs, customers, and balance sheet in your favor. Read More

The Power of Web Self-Service


In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We will also address how technology from Epicor Software Corporation, a leader in the CRM space, can help deliver successful self-service.

information service provider oss  CRM,online,Epicor,self-service,clientele,customer Read More

Identify and Leverage Your Existing Service Life Cycles


Service management has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers, suppliers, and business partners. Discover how “service cycles” have evolved since the 1990s, learn how to make hidden service life cycles visible, and find out how, once they are visible, they can help you improve services and align IT with business objectives.

information service provider oss  Service Delivery Management | Information Technology Service Management | Compliance Management Services | Service Request Management | ITIL Service Level Management | Management Service Agreement | Service Management Metrics | Itsm Service Management | Service Management Organization | Service Management Tool | Service Management Certification | Service Management Platform | Data Center Service Management | Service Management Company | Service Development Life Cycle | Product Service Life Cycle | Read More

Delivering Superior Customer Service through Multiple Channels


Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

information service provider oss  Superior Customer Service through Multiple Channels Delivering Superior Customer Service through Multiple Channels With multiple new channels of communication that bypass the traditional contact center, what''s the most effective way to manage your customer service? Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery . You''ll discover how best-in-class companies are leveraging tools like social media, customer Web portals, live chat, SMS, technical boards and forums, Read More

Ventyx Service Suite


The Ventyx Service Suite software, services and roadmap have been developed in collaboration with the largest and most progressive group of utilities in the world – over 100,000 mobile technicians and their dispatchers use Service Suite every day. Their ongoing feedback has enabled Ventyx to develop the most comprehensive, intuitive solution with proven functionality to increase productivity and reduce costs: Forecasting enables transparent and accurate workforce planning and the balancing of work requirements Scheduling helps utilities to get the job done right with the right resources, the first time, by sequencing work for optimal efficiency. Dispatch automates routine orders and proactively responds to emergency situations in real time. Work Progress Monitoring provides real-time visibility into the progress of work so that field workforces and resources can be effectively managed.  

information service provider oss  Service Suite The Ventyx Service Suite software, services and roadmap have been developed in collaboration with the largest and most progressive group of utilities in the world – over 100,000 mobile technicians and their dispatchers use Service Suite every day. Their ongoing feedback has enabled Ventyx to develop the most comprehensive, intuitive solution with proven functionality to increase productivity and reduce costs: Forecasting enables transparent and accurate workforce planning and the Read More

Market Landscape Report: Field Service Management


If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report.

information service provider oss  Landscape Report: Field Service Management If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report. Read More

Oracle Information Lifecycle Management and Pillar Axiom


Oracle has information lifecycle management (ILM) functionality integrated in its database product, but its value still relies heavily on the customer buying various tiers of storage dedicated to ILM. It seems that when implementing an ILM solution, saving money can be an expensive proposition. Find out how one company decided to “think inside the box” and work with Oracle to solve the ILM storage problems.

information service provider oss  Information Lifecycle Management and Pillar Axiom Oracle has information lifecycle management (ILM) functionality integrated in its database product, but its value still relies heavily on the customer buying various tiers of storage dedicated to ILM. It seems that when implementing an ILM solution, saving money can be an expensive proposition. Find out how one company decided to “think inside the box” and work with Oracle to solve the ILM storage problems. Read More

The Importance and Benefits of Automatic Technician Scheduling in Field Service Operations


Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all! Service demands and schedules are incredibly dynamic and constantly changing throughout the day. Most service companies today require an automated and real-time approach to scheduling field service staff. Know the benefits of implementing a dynamic scheduling engine.

information service provider oss  Importance and Benefits of Automatic Technician Scheduling in Field Service Operations Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all! Service demands and schedules are incredibly dynamic and constantly changing throughout the day. Most service companies today require an automated and real-time approach to scheduling field service staff. Know the benefits of implementing a dynamic scheduling Read More

Secure Information Exchange in an Insecure World


You’re already well aware that secure file delivery is key to your company’s information security. But are you one of many who don’t know how to send a file securely from one person to another? Think you know how, but aren’t sure about federal and state compliance? Knowing how to keep data secure doesn’t have to be top secret. Learn more about a delivery server that can give you confidence about your confidential data.

information service provider oss  Information Exchange in an Insecure World You’re already well aware that secure file delivery is key to your company’s information security. But are you one of many who don’t know how to send a file securely from one person to another? Think you know how, but aren’t sure about federal and state compliance? Knowing how to keep data secure doesn’t have to be top secret. Learn more about a delivery server that can give you confidence about your confidential data. Read More

Information Mapping Case Study


Educational institutions have plenty to manage without having to make up for the deficiencies of inadequate learning management systems (LMS). Information Mapping, Inc. decided to switch from its old system to SyberWorks Training Center Learning Management System. The result: more efficient scheduling, integrated data management, better tracking of registration and cancellation, and an increase in seminar attendance.

information service provider oss  learning management systems (LMS). Information Mapping, Inc. decided to switch from its old system to SyberWorks Training Center Learning Management System. The result: more efficient scheduling, integrated data management, better tracking of registration and cancellation, and an increase in seminar attendance. Read More