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Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical type...
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Documents related to » information service provider oss


Open Platform Provider Answers Questions about the State of the Market
Rather than offering the customary opinions and analysis of major market trends beforehand and then giving the involved vendors a chance for a factual review

information service provider oss  simultaneously, that most chief information officers (CIOs) shudder at just the idea. As SOA becomes more the norm, the problem of large upgrades will likely increase. Most vendors will respond by going to smaller “service packs” and similar [products], reserving major upgrades for major shifts in architecture, technology, or functionality. As an infrastructure provider, Progress must be concerned with accommodating software upgrades and changes easily. In particular, our business application Read More...
Progress Software Revs Up to Higher RPM via Savvion - Part 2
Part 1 of this series began to analyze the recent merger of Progress Software Corp. [NASDAQ: PRGS] and Savvion Inc. With this acquisition, Progress has made a

information service provider oss  user and presents the information to the user via dashboards. Users can add new process metrics on the fly in the runtime environment to gain insight into current process execution data. Case Management Case management  is a common BPM usage pattern that requires a cross-section of BPM and  customer relationship management (CRM) . As analyzed in  my recent blog post , Savvion has delivered case management capabilities via specialized required out-of-the-box functionality. This usage pattern demands Read More...
Amdocs Overhauls Its Marketing
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to

information service provider oss  relevant, and actionable customer information to the service agent''s desktop, thereby transforming a high-volume call center into a more efficient and effective multi-channel customer contact center. Amdocs further evolved its CRM offering in 2003 with the acquisition of the technology assets the bankrupt Exchange Applications Inc. ( Xchange , see Xchange Adds to the List of CRM Point Solutions'' Casualties ). Now re-branded as part of the Amdocs ClarifyCRM suite of applications, the campaign management Read More...
ASP Infrastructure: The Party Has Started
On June 14th, Nortel Networks unveiled their Comprehensive Service Management Solution for the ASP Market. They''ve assembled an interesting portfolio of

information service provider oss  similar efforts. (For more information, see the links to our related articles at the conclusion of this document.) As stated in previous articles, this is great news for Application Service Providers. Since the ASP market is relatively nascent, the plethora of infrastructure support options provides an attractive mix of choices. User Recommendations Nortel Network''s Preside Managed Application Services Platform is attractive. However, ASP''s should consider all options. We recommend identifying your Read More...
The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

information service provider oss  Independent Service Providers , Information Service Provider , Internet Service Providers , Legal Service Provider , Manage Service Provider , Management Service Providers , Network Service Providers , Online Service Providers , Other Service Provider , Prepaid Service Providers , Professional Service Providers , Qualified Service Provider , Related Service Providers , Shared Service Providers , Support Service Provider , Technical Service Providers , Technology Service Provider , Telecom Service Read More...
Secure Information Exchange in an Insecure World
You’re already well aware that secure file delivery is key to your company’s information security. But are you one of many who don’t know how to send a file

information service provider oss  Information Exchange in an Insecure World You’re already well aware that secure file delivery is key to your company’s information security. But are you one of many who don’t know how to send a file securely from one person to another? Think you know how, but aren’t sure about federal and state compliance? Knowing how to keep data secure doesn’t have to be top secret. Learn more about a delivery server that can give you confidence about your confidential data. Read More...
Moving to Self-Service Business Intelligence
Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence.

information service provider oss  time searching for the information they need than actually performing their jobs. And the problem is only getting worse. The solution isn’t more complex and expensive enterprise business intelligence (BI) solutions. Nor are user installed patchwork tools the answer —and can create operational and compliance nightmares. Getting the right information to the right people at the right time in a secure environment requires a balance of the two. But how do you find it? Learn how in the Forrester report Why Read More...
E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

information service provider oss  better access to product information and directing business to them. Increase the Customer Service Department''s time for higher value added activities - The majority of time was spent answering questions related to order status, product inquiries, and pricing information-for customers as well as for sales personnel in the field. Solution    The H.B. Fuller Store ( www.HBFullerStore.com ) was launched in March 2001. The eStoreFront application offered by Stratyc ( www.stratyc.com ) features full Read More...
Information Today, Inc.
Information Today, Inc. (ITI) publishes magazines, periodicals, books, and directories. ITI organizes Computers in Libraries, Streaming Media, Enterprise Search

information service provider oss  Today, Inc. Information Today, Inc. (ITI) publishes magazines, periodicals, books, and directories. ITI organizes Computers in Libraries, Streaming Media, Enterprise Search Summit, and other conferences. Read More...
Industry Analysts on Field Service Mobility Trends
P.J. Jakovljevic and other analysts discuss the impact of mobility on field service management.

information service provider oss  Analysts on Field Service Mobility Trends Everything is mobile, and mobile is everything. In a new video from ClickSoftware, several industry analysts, including TEC''s P.J. Jakovljevic, discuss the impact of mobility on field service management. Read More...
Antidot Information Factory


information service provider oss  Information Factory Read More...
SAP field service
SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and

information service provider oss  field service SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and execute service orders. SAP Field Service is part of SAP Service Management, which offers functionality for service order management, installed-base management, warranty and claim management, parts logistics integration, and mobility. Analytics and big data features are also delivered by SAP to extend its core field service offering. Read More...
The Rising Financial Importance of Service
For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results

information service provider oss  Rising Financial Importance of Service For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results. Download this infographic from the Aberbeen Group and see how organizations can win by providing best-in-class service to their customers. Read More...
Is Your Current HR Service Delivery Model Working for You?
This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class

information service provider oss  agree to provide contact information and other data to select sponsors of this content. Read More...

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