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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 information service provider ims

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) Software Evaluation Report

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system 

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The Convergent Mediation Solution--Competitive Advantage Enabler


The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge of customer information, such as usage patterns, preferences, spending habits and duration can provide competitive advantages to service providers. Learn about convergent mediation systems that can support multiple service types (voice, data, content) in this white paper.

information service provider ims  Independent Service Providers , Information Service Provider , Internet Service Providers , Legal Service Provider , Manage Service Provider , Management Service Providers , Network Service Providers , Online Service Providers , Other Service Provider , Prepaid Service Providers , Professional Service Providers , Qualified Service Provider , Related Service Providers , Shared Service Providers , Support Service Provider , Technical Service Providers , Technology Service Provider , Telecom Service Read More

Cameleon (Software) Might Change its Colors but Not its (Q2O/CPQ) Purpose - Part 2


Part 1 of this blog series talked about my recent reunion with Cameleon Software (formerly Access Commerce) a provider of on-demand and on-premises configure, price, and quote (CPQ)/quote-to-order (Q2O) solutions. Prior to analyzing the recent events at Cameleon, Part 1 first established the need and market drivers for such software solutions. I then analyzed how Cameleon

information service provider ims  billions of pieces of information? The market wants world-class analytics – not just a limited number of canned  key performance indicators (KPI’s)  or tightly contained analytic application extensions. Right now companies have to painstakingly build these analytics themselves. Time will only tell whether any of these Q2O vendors will be able to pull this sales & marketing BI feat off. Dear readers, what are your comments, thoughts, suggestions or individual experiences with the abovementioned Read More

Acquisitions Fuel Vendor Growth in the Enterprise Applications Field


Infor cites continued organic growth, license revenue from new customers, and install base cross-selling and up-selling as key growth drivers for the group. The acquisition of Formation Systems and Geac can only fuel Infor growth.

information service provider ims  finance and accounting, legal, information technology (IT), and human resources (HR) teams, will provide a global G&A infrastructure for Extensity. The newly formed financial applications business unit under Extensity will include the products and employees currently involved with Geac''s Enterprise Server , Anael , Expense Management , and MPC products. This business unit will target the integrated financial applications software market; the combination of these solutions will become the foundation of a Read More

Saba Software: All about People (Cloud) - Part 3




information service provider ims  offer human resources (HR) information systems and employee relationship management systems with training and performance modules, such as SAP, Lawson (now Infor ), Workday , and Oracle. Potential customers’ internal development efforts. Companies that operate internet-based marketplaces for the sale of online learning, e.g., Training JumpStart . Look for additional competition from other established and emerging companies as the market for people management solutions continues to evolve. Increased Read More

Customer Relationship Management and the Next Generation Network


Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would have the greatest impact on our ability to add value to the people we do business with.

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Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices


Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships that can drive customer loyalty.

information service provider ims  Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships Read More

Service-oriented Architecture-Savior or Nemesis?


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information service provider ims  financial services. For more information on Hitachi, please visit the company''s Web site at www.hitachi.com. © 2006 Hitachi Consulting Corporation. All rights reserved. Inspiring your next success , Knowledge-Driven Consulting and Information Velocity are registered service marks of Hitachi Consulting Corporation. Printed in USA. Contents Introduction “Faster, Faster, Faster!” Layer Cake Architecture The IT Catch 22 Enter Service Oriented Architecture—IT Savior Keeping Up with the Jones’s Read More

Is Your Current HR Service Delivery Model Working for You?


This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class HR service, and details the technology necessary to transform workforce service delivery.

By downloading this document, you agree to provide contact information and other data to select sponsors of this content.

information service provider ims  agree to provide contact information and other data to select sponsors of this content. Read More

Antidot Information Factory


The software solution for data quality and data integration. Using your documents, silos in your IS and external data, AIF produces operational information that measures up to your users’ expectations. With Antidot Information Factory, create easily your data processing workflows. You manage both complexity and cost. Emerge a winner from all your data projects, from the most urgent to the most ambitious.

information service provider ims  Information Factory The software solution for data quality and data integration. Using your documents, silos in your IS and external data, AIF produces operational information that measures up to your users’ expectations. With Antidot Information Factory, create easily your data processing workflows. You manage both complexity and cost. Emerge a winner from all your data projects, from the most urgent to the most ambitious. Read More

Reverse Logistics for Service


Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By implementing a configurable solution that automates the end-to-end reverse logistics cycle, service organizations can increase productivity, improve the customer experience, and significantly reduce costs. Find out more.

information service provider ims  Logistics for Service Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By implementing a configurable solution that automates the end-to-end reverse logistics cycle, service organizations can increase productivity, improve the customer experience, and significantly reduce costs. Find out more. Read More

Identify and Leverage Your Existing Service Life Cycles


Service management has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers, suppliers, and business partners. Discover how “service cycles” have evolved since the 1990s, learn how to make hidden service life cycles visible, and find out how, once they are visible, they can help you improve services and align IT with business objectives.

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Endeca Information Discovery


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information service provider ims  Information Discovery Oracle business intelligence (BI) tools and technology provide a broad set of capabilities for reporting, analysis, modeling, and forecasting. The Oracle solution makes BI actionable by providing business users the ability to initiate actions directly from their dashboards.Oracle Endeca Information Discovery is an enterprise data discovery platform for advanced, intuitive exploration and analysis of complex and varied data—whether structured, semi-structured, or unstructured. Read More

Bolstering the Call Center with Service Resolution Management Processes


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information service provider ims  regard giving out sensitive information as “hanging themselves. Resistance to the software by customer service personnel and inadequate development and maintenance of the system''s knowledge resources, business rules, and other configurations have in some cases made it even more difficult to attract new customers and retain old ones. Competition in the fragmented SRM marketplace is rapidly evolving and intense, and one should expect competition to further intensify in the future as current competitors Read More

IFS Field Service Management: Field Service Management (FSM) Competitor Analysis Report




information service provider ims  Field Service Management: Field Service Management (FSM) Competitor Analysis Report Read More

Giving Service Companies a Fast Start


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