-
Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
industry standards customer service:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
-
Abstract:
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service?
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But
in its simplest form, what is good customer service? Olin T (...)
Excerpt related to
industry standards customer service:
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding
customer serv...
Published:
2010-11-26
-
Abstract:
HAHT PIM is a strategic solution designed to meet current and evolving standards for collaborative trading. It empowers manufacturers
to manage product information and optimize product data synchronization from product launch through to sunset via the automation
of internal and external business processe (...)
Excerpt related to
industry standards customer service:
HAHT PIM is a strategic solution designed to meet current and evolving standards for collaborative trading. It empowers manufacturers
to manage pr...
Published:
2004-03-10
-
Abstract:
Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service. Papers and Other
System to Use In Your Organization to Meet New Demands in Sales and Customer Service. Traditionally, utilities have leveraged
robust meter, network, and customer service infrastructure (...)
Excerpt related to
industry standards customer service:
Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service. Papers and Other
System to Use In Your Org...
Published:
2010-03-11
-
Abstract:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers. (...)
Excerpt related to
industry standards customer service:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers.
Published:
2003-10-11
-
Abstract:
Worldwide, various standards have been created to provide some form of structure with respect to delivering products and
services. Over time, however, the adoption of industry compliance guidelines has seen many pitfalls, specifically with the
advent of technology. Developing a sound compliance strategy (...)
Excerpt related to
industry standards customer service:
... standards have been created to provide some form of structure with respect to delivering
products and services. Over time, however, the adoption of industry ...
Published:
2010-03-11
-
Abstract:
Food and beverage manufacturers and distributors supplying major supermarket retailers share many common business challenges.
The customers—powerful and demanding supermarkets and retail chains—want products manufactured "to order," with lead times
measured in hours rather than days or weeks. (...)
Excerpt related to
industry standards customer service:
Food and beverage manufacturers and distributors supplying major supermarket retailers share many common business challenges.
The customers—powerf...
Published:
2006-10-31
-
Abstract:
As long as both Agilisys and BRAIN remain focused on their industries and do not become too distracted with each other’s
verticals, everyone should do well. (...)
Excerpt related to
industry standards customer service:
As long as both Agilisys and BRAIN remain focused on their industries and do not become too distracted with each other’s verticals,
everyone shoul...
Published:
2003-01-03
-
Abstract:
Glovia continues to provide astute solutions for manufacturers and service companies well beyond core ERP. Although, bundled
with Fujitsu's Interstage infrastructure platform, low brand recognition outside Japan and nascent channel and traction for
multiple products within the Fujitsu products' family wi (...)
Excerpt related to
industry standards customer service:
Glovia continues to provide astute solutions for manufacturers and service companies well beyond core ERP. Although, bundled
with Fujitsu's Inters...
Published:
2004-01-20
-
Excerpt related to
industry standards customer service:
... standards, such as Aviation Industry Computer-based ...
Object Reference Model (SCORM) standards, allowing the ... of Excellence and various customer
service awards. ...
Published:
2011-04-11
-
Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
industry standards customer service:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
-
Abstract:
Lawson has yet to show that its strategy and technology can "travel abroad," especially to Europe where it needs to put down
some deep roots if it is to fulfill its global ambitions. A measly portion of its total revenues comes from sales outside
of the US-a proportion that has been static for the past s (...)
Excerpt related to
industry standards customer service:
Lawson has yet to show that its strategy and technology can "travel abroad," especially to Europe where it needs
to put down some deep roots if it...
Published:
2003-11-11
-
Abstract:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and
disadvantages? (...)
Excerpt related to
industry standards customer service:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizatio...
Published:
2006-07-07
-
Abstract:
For over a decade, SAP has offered industry-specific applications, starting with oil and gas and utilities solutions. Media,
insurance, chemicals, banking, and public sector offerings have followed, highlighting SAP's lesser-known side as a market-oriented
provider of industry-tailored solutions. (...)
Excerpt related to
industry standards customer service:
For over a decade, SAP has offered industry-specific applications, starting with oil and gas and utilities solutions. Media,
insurance, chemicals,...
Published:
2006-05-25
-
Abstract:
SAP has gained connectivity to virtually any source on the plant floor and analytical functionality through its acquisition
of Lighthammer's products for plant intelligence. SAP users in the process of evaluating plant intelligence solutions should
seriously consider Lighthammer. (...)
Excerpt related to
industry standards customer service:
SAP has gained connectivity to virtually any source on the plant floor and analytical functionality through its acquisition
of Lighthammer's produ...
Published:
2006-02-07
-
Abstract:
Further acquisition, partnerships, and internal development will continue to accelerate offering a much-richer level of functionality
throughout the entire commerce chain software market. Market wide, the growth of industry specific, vertical solutions continues
with concurrent internal development, acqu (...)
Excerpt related to
industry standards customer service:
Further acquisition, partnerships, and internal development will continue to accelerate offering a much-richer level of functionality
throughout t...
Published:
2003-05-20
-
Abstract:
Smaller manufacturing enterprises are often more comfortable dealing with a vendor of a size and corporate culture similar
to theirs. Examples of these markets can be e.g., fresh meats, dairy producers, Tier 2/3 automotive suppliers, etc. Some of
these thriving Boutique Vendors will actually be conglomer (...)
Excerpt related to
industry standards customer service:
Smaller manufacturing enterprises are often more comfortable dealing with a vendor of a size and corporate culture similar
to theirs. Examples of ...
Published:
2003-07-18
-
Abstract:
SYSPRO and Epicor are examples of .NET-enabled legacy software systems that have partly been componentized (rewritten), with
"wrappers" added to the rest so that the legacy functionality can be used and extended through Web services on the .NET Framework. (...)
Excerpt related to
industry standards customer service:
SYSPRO and Epicor are examples of .NET-enabled legacy software systems that have partly been componentized (rewritten), with
"wrappers" added to t...
Published:
2006-10-03
-
Abstract:
Throughout the past seventeen years Active Voice has enjoyed considerable growth and success developing Unified Messaging
solutions for major collaborative messaging servers such as Microsoft Exchange and Lotus Notes. (...)
Excerpt related to
industry standards customer service:
... and sales, paying strong attention to customer service. ...
with the Active Directory Service (ADS ... but Active Voice's commitment to industry
standards coupled with ...
Published:
2000-07-13
-
Abstract:
QAD deserves admiration for its protracted innovativeness and endurance as the only assets it could muster as to compensate
for limited resources compared to many larger competitors. (...)
Excerpt related to
industry standards customer service:
QAD deserves admiration for its protracted innovativeness and endurance as the only assets it could muster as to compensate
for limited resources ...
Published:
2003-09-20