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ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » independent service providers


A New Model for Evaluating Third Party Logistics Providers: Enter Service Oriented Architecture
Third-party logistic (3PL) providers are under pressure to keep costs low, expand services and capitalize on evolving supply chain management technology. As

independent service providers  compliance, such as application independent integration, business process management, and integrated systems management? Conclusion Today''s 3PL customer has different needs than in the past and must evaluate 3PL providers on new criteria, for the following reasons: Current criteria has been shortsighted, with too much emphasis on cost savings alone Logistics outsourcing decisions and evaluation of service providers need to be based on long-term, strategic factors Over time your relationship with 3PLs Read More
It''s the Aftermarket Service, Stupid! (Part II)
Part I of this blog topic introduced MCA Solutions and its flagship Service Planning Optimization (SPO) solution for planning and optimizing spare parts

independent service providers  a few hundred other independent software vendors (ISV''s) can tout the same. Still, 2007 might have been crucial for the SAP and MCA alliance. For one, due to the above-mentioned EBS status, which denotes the deepest partnership level, MCA also received the SAP Pinnacle Award for “Outstanding Software Solution Innovator”.  Prospective customers should benefit from the tight integration of the broad planning process, and guaranteed support of the interfaces from both vendors through product upgrades. Read More
How to Cope When Your Service Provider is Acquired
Challenges are aplenty when a vendor is acquired. Financial health is no longer a safe indicator to gauge a vendor''s future during this mega merger era. Knowing

independent service providers  channel partners and encouraging independent software vendors (ISV) solutions, but Oracle must become much smarter about partnering if it is to be successful, especially in the mid-market. This is Part Eight of an eight-part note. Part One detailed the event. Part Two presented the competitive response of SAP and Microsoft. Part Three detailed how competition involves infrastructure. Part Four was a reality check. Part Five discussed what Oracle gains. Part Six presented Oracle''s acquisition history. Read More
Magic Quadrant for B2B Gateway Providers
Business-to-business (B2B) gateway solutions have matured to the point where they can support a wide range of projects. However, there are still functional

independent service providers  Seeburger s future as an independent company has always been the subject of unconfirmed speculation; the company is still privately held, but a recent, extensive management turnover hasn t helped clear the air. It must be noted, however, that good technologies typically survive acquisitions, because acquiring leading functionality in an expanding market remains one of the most-common reasons for takeovers. Software AG (which acquired webMethods) has strengthened its leadership position in the B2B Read More
VSI Putting Its Service Management Feelers Out
Enterprise resource planning (ERP) solution providers are beginning to recognize that manufacturing companies now view aftermarket service as a strategic

independent service providers  is a Microsoft Global independent software vendor (ISV) for manufacturing, and the Cincom Business Suite is an advanced version of Microsoft Dynamics AX designed specifically for manufacturers of highly engineered products.   In addition, Blue Horseshoe has added VSI ’s VSM solution to its supply chain solution stack for Microsoft Dynamics AX. The firm will resell the VSI solution, and team with VSI to deploy the integrated solutions to joint Microsoft Dynamics AX 2012 customers. Blue Horseshoe sells Read More
Case Study: Electrolux Brazil Chooses ServiceMax to Improve Field Service Operations
Electrolux Brazil was using multiple systems for managing partners and service operations, which translated to loss of information, lower than desired customer

independent service providers  Study: Electrolux Brazil Chooses ServiceMax to Improve Field Service Operations Electrolux Brazil was using multiple systems for managing partners and service operations, which translated to loss of information, lower than desired customer satisfaction, and lost money on inaccurate warranty information. With ServiceMax, Electrolux has streamlined processes, increased revenue due to accurate warranty renewal info and alerts, and improved customer satisfaction rates for its service. Read the case study. Read More
The Rising Financial Importance of Service
For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results

independent service providers  Rising Financial Importance of Service For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results. Download this infographic from the Aberbeen Group and see how organizations can win by providing best-in-class service to their customers. Read More
SAS for Health Care Providers
SAS solutions for the health care industry were developed with the help of skilled health care experts. SAS solutions empower users to integrate volumes of

independent service providers   Read More
Epicor for Service Enterprises
Epicor for Service Enterprises is an intuitive and comprehensive enterprise service automation (ESA) solution. It manages and streamlines virtually every

independent service providers  for Service Enterprises Epicor for Service Enterprises is an intuitive and comprehensive enterprise service automation (ESA) solution. It manages and streamlines virtually every aspect of your service organization—from bid management, engagement delivery, and resource management, to project accounting, portfolio management, and beyond—all within a single solution. Introduced in June 2003, Epicor for Service Enterprises builds on an Epicor investment in professional services automation (PSA) and Read More
Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It
While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in

independent service providers  channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in enveloping their customers with the right level of service information via the channels where customers prefer to receive such information. Learn how connecting with customers allows these companies to outperform their peers in key customer-facing and Read More
IFS Field Service Management Certification Report
IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM

independent service providers  Field Service Management Certification Report IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM) and Enterprise Research Planning (ERP) Evaluation Centers. The IFS Field Service Management solution intertwines service management, dynamic scheduling, and mobile capabilities. It is an ideal fit for organizations that require a combination of service jobs such as installation, quick break-fix Read More
The Delivery of Enabling Software as a Service
In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of

independent service providers  Delivery of Enabling Software as a Service In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of benefits to this model, there are also concerns preventing organizations from adopting it. All things considered, however, there is evidence that delivery of software as a service is a positive step to take. Read More

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