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ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » independent service providers


A New Model for Evaluating Third Party Logistics Providers: Enter Service Oriented Architecture
Third-party logistic (3PL) providers are under pressure to keep costs low, expand services and capitalize on evolving supply chain management technology. As

independent service providers  compliance, such as application independent integration, business process management, and integrated systems management? Conclusion Today''s 3PL customer has different needs than in the past and must evaluate 3PL providers on new criteria, for the following reasons: Current criteria has been shortsighted, with too much emphasis on cost savings alone Logistics outsourcing decisions and evaluation of service providers need to be based on long-term, strategic factors Over time your relationship with 3PLs Read More
It''s the Aftermarket Service, Stupid! (Part II)
Part I of this blog topic introduced MCA Solutions and its flagship Service Planning Optimization (SPO) solution for planning and optimizing spare parts

independent service providers  a few hundred other independent software vendors (ISV''s) can tout the same. Still, 2007 might have been crucial for the SAP and MCA alliance. For one, due to the above-mentioned EBS status, which denotes the deepest partnership level, MCA also received the SAP Pinnacle Award for “Outstanding Software Solution Innovator”.  Prospective customers should benefit from the tight integration of the broad planning process, and guaranteed support of the interfaces from both vendors through product upgrades. Read More
Magic Quadrant for B2B Gateway Providers
Business-to-business (B2B) gateway solutions have matured to the point where they can support a wide range of projects. However, there are still functional

independent service providers  Seeburger s future as an independent company has always been the subject of unconfirmed speculation; the company is still privately held, but a recent, extensive management turnover hasn t helped clear the air. It must be noted, however, that good technologies typically survive acquisitions, because acquiring leading functionality in an expanding market remains one of the most-common reasons for takeovers. Software AG (which acquired webMethods) has strengthened its leadership position in the B2B Read More
How to Cope When Your Service Provider is Acquired
Challenges are aplenty when a vendor is acquired. Financial health is no longer a safe indicator to gauge a vendor''s future during this mega merger era. Knowing

independent service providers  channel partners and encouraging independent software vendors (ISV) solutions, but Oracle must become much smarter about partnering if it is to be successful, especially in the mid-market. This is Part Eight of an eight-part note. Part One detailed the event. Part Two presented the competitive response of SAP and Microsoft. Part Three detailed how competition involves infrastructure. Part Four was a reality check. Part Five discussed what Oracle gains. Part Six presented Oracle''s acquisition history. Read More
What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be

independent service providers  and hosted by an independent service provider, and that are billed on a resource usage or per user basis (which can be changed and is not a fixed monthly fee). These software components do not require any user-owned or managed infrastructure, except for Internet access. The software is supported on a virtual infrastructure platform made up of physical equipment, such as networks and servers; storage located within commercial data centers and logical applications, such as Web sites; applications; and Read More
Transform Your Service Organization into a Performance-driven Leader
Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not

independent service providers  Your Service Organization into a Performance-driven Leader Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not knowing whether your decisions are taking you in the right direction. Measurement, however, is only as useful as your ability to translate it into action. See how to enact change throughout your organization via the agility of your solution and the processes to tie everything Read More
Oracle Announces New Release of RightNow CX Cloud Service
Oracle presented new features for its customer experience service platform, RightNow CX Cloud Service. The release allows organizations to engage customers via

independent service providers  Announces New Release of RightNow CX Cloud Service Oracle presented new features for its customer experience service platform, RightNow CX Cloud Service . The release allows organizations to engage customers via multiple channels thanks to the newly introduced integration between Oracle RightNow Chat Cloud Service and Oracle Engagement Engine Cloud Service. New features are aimed at improving customer engagement as well as monitoring agent and platform activity. Chat Business Rules uses the Read More
ViryaNet G4 Field Service Management Certification Report
ViryaNet G4 is now TEC certified in the field service management (FSM) solution space. The sophisticated best-of-breed FSM solution has been designed for medium

independent service providers  G4 Field Service Management Certification Report ViryaNet G4 is now TEC certified in the field service management (FSM) solution space. The sophisticated best-of-breed FSM solution has been designed for medium and large service organizations. Optimizing day-to-day activities and operations for service organizations for improved business performance is at the core of ViryaNet’s market approach. Download the ViryaNet G4 certification report now for product analysis, comparison with the average Read More
Understanding Service-oriented Architecture and Its Impact on Small Manufacturers
Within the manufacturing community, the arrival of the latest, greatest enterprise software technology is often met with skepticism. The right service-oriented

independent service providers  rapidly build applications for independent operational processes while consolidating quality and business process improvement gains within the whole application. Made2Manage Systems’ SOA product development efforts will minimize risk for our current and future customers by evolving the application (transparent changes) over the course of the next two or three releases. By comparison, other ERP vendors are following more uncertain strategies by re-writing products from the ground up and/or stitching Read More
Generating Revenue from Service
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including

independent service providers  Revenue from Service Introduction Service, generating revenue is a concept not normally considered. The normal assumption is that service, at best, can become more efficient and thereby save money and reduce costs. Applying the real concept of Customer Relationship Management (CRM) allows the possibility of a profitable service organization as not only feasible but expected. CRM is designed to provide a single view of the business, in other words the customer doesn''t identify one person, or Read More
Delivering Superior Customer Service through Multiple Channels
Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

independent service providers  Superior Customer Service through Multiple Channels Delivering Superior Customer Service through Multiple Channels With multiple new channels of communication that bypass the traditional contact center, what''s the most effective way to manage your customer service? Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery . You''ll discover how best-in-class companies are leveraging tools like social media, customer Web portals, live chat, SMS, technical boards and forums, Read More
Service Productization
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel,

independent service providers  icon professional services | independent professional services | international professional services | it professional services | it services | knowledge management | leading professional service firms | leading professional services | legal professional services | management professional services | management services | marketing professional services | new product development | office of professional services | outsource it | intangibility service analysis | intangibility service approach | Read More
IFS Field Service Management: Field Service Management (FSM) Competitor Analysis Report


independent service providers  Field Service Management: Field Service Management (FSM) Competitor Analysis Report Read More
Cricket''s Challenges before Oracle Taleo Cloud Service
John Moxley describes the reasons behind the company’s decision to choose Oracle Taleo Cloud Service.

independent service providers  s Challenges before Oracle Taleo Cloud Service Read More
5 Key Steps to Make Field Service Profitable
Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable

independent service providers  Key Steps to Make Field Service Profitable Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable. Every field service interaction is an opportunity to not only delight customers, but also increase revenue. Here are 5 easy steps to get your field service organization in the black this year. Accomplish all five and get your field techs, customers, and balance sheet in your favor. Read More

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