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ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » independent service providers


A New Model for Evaluating Third Party Logistics Providers: Enter Service Oriented Architecture
Third-party logistic (3PL) providers are under pressure to keep costs low, expand services and capitalize on evolving supply chain management technology. As

independent service providers  compliance, such as application independent integration, business process management, and integrated systems management? Conclusion Today''s 3PL customer has different needs than in the past and must evaluate 3PL providers on new criteria, for the following reasons: Current criteria has been shortsighted, with too much emphasis on cost savings alone Logistics outsourcing decisions and evaluation of service providers need to be based on long-term, strategic factors Over time your relationship with 3PLs Read More...
How to Cope When Your Service Provider is Acquired
Challenges are aplenty when a vendor is acquired. Financial health is no longer a safe indicator to gauge a vendor''s future during this mega merger era. Knowing

independent service providers  channel partners and encouraging independent software vendors (ISV) solutions, but Oracle must become much smarter about partnering if it is to be successful, especially in the mid-market. This is Part Eight of an eight-part note. Part One detailed the event. Part Two presented the competitive response of SAP and Microsoft. Part Three detailed how competition involves infrastructure. Part Four was a reality check. Part Five discussed what Oracle gains. Part Six presented Oracle''s acquisition history. Read More...
VSI Putting Its Service Management Feelers Out
Enterprise resource planning (ERP) solution providers are beginning to recognize that manufacturing companies now view aftermarket service as a strategic

independent service providers  is a Microsoft Global independent software vendor (ISV) for manufacturing, and the Cincom Business Suite is an advanced version of Microsoft Dynamics AX designed specifically for manufacturers of highly engineered products.   In addition, Blue Horseshoe has added VSI ’s VSM solution to its supply chain solution stack for Microsoft Dynamics AX. The firm will resell the VSI solution, and team with VSI to deploy the integrated solutions to joint Microsoft Dynamics AX 2012 customers. Blue Horseshoe sells Read More...
What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be

independent service providers  and hosted by an independent service provider, and that are billed on a resource usage or per user basis (which can be changed and is not a fixed monthly fee). These software components do not require any user-owned or managed infrastructure, except for Internet access. The software is supported on a virtual infrastructure platform made up of physical equipment, such as networks and servers; storage located within commercial data centers and logical applications, such as Web sites; applications; and Read More...
Magic Quadrant for B2B Gateway Providers
Business-to-business (B2B) gateway solutions have matured to the point where they can support a wide range of projects. However, there are still functional

independent service providers  Seeburger s future as an independent company has always been the subject of unconfirmed speculation; the company is still privately held, but a recent, extensive management turnover hasn t helped clear the air. It must be noted, however, that good technologies typically survive acquisitions, because acquiring leading functionality in an expanding market remains one of the most-common reasons for takeovers. Software AG (which acquired webMethods) has strengthened its leadership position in the B2B Read More...
A Guide to ERP for Service Organizations
Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In

independent service providers  Guide to ERP for Service Organizations Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle’s Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role technology plays in running a successful service business. Read More...
Delivering Superior Customer Service through Multiple Channels
Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

independent service providers  Superior Customer Service through Multiple Channels Delivering Superior Customer Service through Multiple Channels With multiple new channels of communication that bypass the traditional contact center, what''s the most effective way to manage your customer service? Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery . You''ll discover how best-in-class companies are leveraging tools like social media, customer Web portals, live chat, SMS, technical boards and forums, Read More...
6 Secrets to Simplify Field Service
Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts

independent service providers  Secrets to Simplify Field Service Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts—literally! It’s time to simplify. This white paper outlines six secrets that will help streamline your field service organization, delight your customers, and increase your profit margin. Download the white paper and see how ServiceMax can help you get these benefits. Read More...
The Power of Web Self-Service
In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We

independent service providers  CRM,online,Epicor,self-service,clientele,customer Read More...
5 Key Steps to Make Field Service Profitable
Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable

independent service providers  Key Steps to Make Field Service Profitable Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable. Every field service interaction is an opportunity to not only delight customers, but also increase revenue. Here are 5 easy steps to get your field service organization in the black this year. Accomplish all five and get your field techs, customers, and balance sheet in your favor. Read More...
IT Service Management-A Road Map for Success
Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service

independent service providers  Service Management-A Road Map for Success Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service improvement strategy. To be successful, businesses must start by building a custom road map. Read about how focusing on long-term, strategic objectives—including a realized return on investment (ROI)—can greatly improve your IT service delivery and support. Read More...
Understanding Reverse Logistics in Field Service Management
This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the

independent service providers  Reverse Logistics in Field Service Management This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the difficulties inherent in selecting and using enterprise software to facilitate reverse logistics and repair processes including warranty repair, original equipment manufacturer (OEM) repair and handling return material authorizations (RMAs) from distributors. Download the paper. Read More...
Service Differentiation: Your 3-Step Plan
Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with

independent service providers  Differentiation: Your 3-Step Plan Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with less, providing service more effectively, and focusing on your unique business processes to outperform your competition. Using this information, you can bring about change and continuous improvement, and differentiate your service from your competition. Read more and find out how. Read More...
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